Network Impact is an objective scale of measure used internally to quantify the highest level of impact to the network that occurred throughout the duration of a problem or maintenance. Network Impact seeks to answer, “How severe is the problem/maintenance to the network?”

1-CRITICAL

• The network, a portion of the network, or a key network resource, has failed causing an outage of service.   
   
• The network, a portion of the network, or a key network resource, is severely degraded rendering the network nearly unusable.
  

2-HIGH

• The network, a portion of the network, or a key network resource, has failed or is severely degraded, but service has not been affected due to redundant resources.

• The network, a portion of the network, or a key network resource, is experiencing mild-to-moderate degradation, and service is affected.  
  

• Security requests and incidents

 
3-ELEVATED

• Network problems or maintenances of limited scope that pose no risk to the network as a whole.

• Direct connectivity to a single entity (peer, connector, lambda) has been lost.
  

4-NORMAL

• No network impact. It is assumed if this is the intended impact, the 'Is this Network Impacting?' field in FootPrints will be set to 'No'.