AMPATH Network Operations Report
2020-08-03 - 2020-08-09
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0062352 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN | Undetermined | Vendor | Closed | 2020-08-03 18:12:00 | 2020-08-03 18:13:00 | 0 days 0 hr 1 min |
| INC0062511 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Bumped Fiber | Vendor | Closed | 2020-08-05 16:17:00 | 2020-08-05 16:18:00 | 0 days 0 hr 1 min |
| INC0062504 | 2 - High | 2 - High | Outage Update - AMPATH Provider LANautilus FIU033WSA1SP4NN | Circuit - Damaged Fiber | Vendor | Closed | 2020-08-05 14:49:00 | 2020-08-05 22:02:44 | 0 days 7 hr 13 min |
| INC0062581 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH LANautilus Circuit FIU030WMI2FORNN | Circuit - Other | Vendor | Closed | 2020-08-06 12:08:35 | 2020-08-06 12:08:36 | 0 days 0 hr 0 min |
| INC0062664 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN | Investigating | Vendor | Closed | 2020-08-07 08:05:15 | 2020-08-07 13:55:31 | 0 days 5 hr 50 min |
| INC0062700 | 2 - High | 2 - High | Brief Outage - AMPATH LANautilus Circuit FIU030WMI2FORNN | Circuit - Other | Vendor | Closed | 2020-08-07 19:54:11 | 2020-08-07 19:54:12 | 0 days 0 hr 0 min |
| INC0062701 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN | Investigating | Vendor | Closed | 2020-08-07 20:40:42 | 2020-08-08 00:48:00 | 0 days 4 hr 7 min |
| Ticket No.: | INC0062352 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN |
| Current State: | Closed |
| Start Time: | 2020-08-03 18:12:00 |
| End Time: | 2020-08-03 18:13:00 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is undetermined. No further outages are expected. |
| Ticket No.: | INC0062511 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2020-08-05 16:17:00 |
| End Time: | 2020-08-05 16:18:00 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted and identified a brief oscillation in Panama. Connectivity has restored and no further events are expected. |
| Ticket No.: | INC0062504 |
| Subject: | Outage Update - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Closed |
| Start Time: | 2020-08-05 14:49:00 |
| End Time: | 2020-08-05 22:02:44 |
| Description | The listed asset is unavailable. LANautilus Engineers have been contacted and identified a possible fiber event in Córdoba, Argentina. The fiber has been repair. No further outages are expected. |
| Ticket No.: | INC0062581 |
| Subject: | Brief Outage Resolved - AMPATH LANautilus Circuit FIU030WMI2FORNN |
| Source Of Impact: | Vendor |
| Affected: | FIU030WMI2FORNN |
| Current State: | Closed |
| Start Time: | 2020-08-06 12:08:35 |
| End Time: | 2020-08-06 12:08:36 |
| Description | LANautilus Circuit FIU030WMI2FORNN is available following a brief outage. LANautilus Engineers have reported the outage was caused by a network event in St. Croix |
| Ticket No.: | INC0062664 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN |
| Source Of Impact: | Vendor |
| Affected: | FIU020UMI2SP3NN |
| Current State: | Closed |
| Start Time: | 2020-08-07 08:05:15 |
| End Time: | 2020-08-07 13:55:31 |
| Description | The following assets are available. LANautilus engineers identified the reason for the outage as a fiber event in Carapicuíba, Brazil. Service has restored and no further outages are expected. |
| Ticket No.: | INC0062700 |
| Subject: | Brief Outage - AMPATH LANautilus Circuit FIU030WMI2FORNN |
| Source Of Impact: | Vendor |
| Affected: | FIU030WMI2FORNN |
| Current State: | Closed |
| Start Time: | 2020-08-07 19:54:11 |
| End Time: | 2020-08-07 19:54:12 |
| Description | The listed assets are available following a brief outage. LANautlius Engineers have been contacted. The reason for outage is a protection switch caused by a brief oscillation between St. Croix and Miami. |
| Ticket No.: | INC0062701 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN |
| Source Of Impact: | Vendor |
| Affected: | FIU020UMI2SP3NN |
| Current State: | Closed |
| Start Time: | 2020-08-07 20:40:42 |
| End Time: | 2020-08-08 00:48:00 |
| Description | The listed asset is unavailable. LANautilus Engineers have been contacted. The reason for the outage is a fiber cut in one of ours backhauls in Sao Paulo, Brazil. Caused by a truck with high load. No further outages are expected. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| BocaRaton-NE4-1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 99.97393% |
| WS-Ai-MI3-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| WS-Ai-MI1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| Miami-NE3-1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 99.99565% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 7 hr 13 min | 95.69708% | 98.66492% |
| FIU030WMI2FORNN | 0 hr 0 min | 99.99967% | 99.59801% |
| AMP-JACK-JACK-100GE-52411 | 00 hr 00 min | 100.00000% | 98.40019% |
| FIU034WFORSP4NN | 0 hr 1 min | 99.99008% | 99.26655% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU026UMI2SA1NN | 0 hr 1 min | 99.99008% | 91.34747% |
| FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 99.87999% |
| FIU035WMI2CRPNN | 00 hr 00 min | 100.00000% | 99.64023% |
| FIU036WPANSA1NN | 00 hr 00 min | 100.00000% | 99.41554% |
| AMPATH-BOCA-MIAMI-DF | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU020UMI2SP3NN | 9 hr 57 min | 94.07175% | 98.14361% |
| Aggregate All AMPATH Backbone Circuits | 0 days 17 hr 13 min | 99.06806% | 98.57786% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |