Indiana GigaPOP Network Operations Report
2020-04-17 - 2020-04-30

Indiana GigaPOP Network Operations Center

Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0056404 3 - Moderate3 - Moderate Outage Resolved - Indiana GigaPOP Backbone CHIC-ICTCHardware Vendor Resolved 2020-04-27 19:41:18 2020-04-28 00:38:15 0 days 4 hr 56 min
INC0056600 3 - Moderate3 - Moderate Outage Resolved - Indiana GigaPOP Backbone BLDC-ICTCUnannounced Maintenance Vendor Resolved 2020-04-30 05:43:17 2020-04-30 06:07:29 0 days 0 hr 24 min

Unscheduled Outages Detail


Ticket No.:INC0056404
Subject:Outage Resolved - Indiana GigaPOP Backbone CHIC-ICTC
Source Of Impact: Vendor
Affected:ING-CHIC-ICTC-LAG-03587
ING-CHIC-ICTC-100GE-03610
ING-CHIC-ICTC-100GE-03835
ING-CHIC-ICTC-100GE-1645
Backbone CHIC-ICTC
Peer University of Chicago
Peer OARnet
Peer Mid West Tier 2 Admins
Peer FutureGrid
Peer University of Minnesota - Twin Cities
Peer University of Illinois at Urbana-Champaign
Peer University of Wisconsin at Madison
Member Purdue University
Member Indiana University
Member IU Research Network Operations
Current State:Resolved
Start Time:2020-04-27 19:41:18
End Time:2020-04-28 00:38:15
DescriptionBackbone CHIC-ICTC is now available. Indiana GigaPOP and Vendor CenturyLink Engineers have been engaged and determined the reason for outage was due to a bad fiber jumper. The jumper has since been replaced, and no further outages are expected.


Ticket No.:INC0056600
Subject:Outage Resolved - Indiana GigaPOP Backbone BLDC-ICTC
Source Of Impact: Vendor
Affected:ING-BLDC-ICTC-LAG-03616
Backbone BLDC-ICTC
Current State:Resolved
Start Time:2020-04-30 05:43:17
End Time:2020-04-30 06:07:29
DescriptionBackbone BLDC-ICTC is now available following Zayo Maintenance being tracked under CHG0042231. This maintenance has been completed and no additional outages are expected.




Upcoming Scheduled Maintenances

Ticket No.:CHG0042260
Subject:Maintenance - Indiana GigaPOP Fiber/Services Provider Radware Cloud DDoS
Source Of Impact: Vendor
Affected:Fiber/Services Provider Radware Cloud DDoS
Start Time:2020-05-03 07:00:00
End Time:2020-06-28 15:00:00
DescriptionFiber/Services Provider Radware Cloud DDoS Engineers will be performing maintenance to conduct Cloud DDoS Portal and Infrastructure upgrades on the following dates/times: May 3, 2020 from 07:00UCT to 15:00UTC May 10, 2020 from 07:00UCT to 15:00UTC May 17, 2020 from 07:00UCT to 15:00UTC May 24, 2020 from 07:00UCT to 15:00UTC May 31, 2020 from 07:00UCT to 15:00UTC June 7, 2020 from 07:00UCT to 15:00UTC June 14, 2020 from 07:00UCT to 15:00UTC June 21, 2020 from 07:00UCT to 15:00UTC June 28, 2020 from 07:00UCT to 15:00UTC Cloud DDoS Portal display interruptions may occur and the entire window is reserved.