I-Light Network Operations Report
2019-04-19 - 2019-05-02

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0033075 2 - High2 - High Brief Outage - I-Light Backbone GARY-MTAYInvestigating Undetermined Resolved 2019-04-23 04:31:45 2019-04-23 04:32:10 0 days 0 hr 0 min
INC0033141 3 - Moderate3 - Moderate Outage Resolved - I-Light Backbone BLTN-CLMBCircuit - Damaged Fiber Vendor Resolved 2019-04-23 18:40:58 2019-04-24 09:15:03 0 days 14 hr 34 min
INC0033358 3 - Moderate3 - Moderate Outage Resolved - I-Light Backbone INSH-INSHHardware Internal Resolved 2019-04-25 22:51:57 2019-04-26 14:03:00 0 days 15 hr 11 min

Unscheduled Outages Detail

Ticket No.:INC0033075
Subject:Brief Outage - I-Light Backbone GARY-MTAY
Source Of Impact: Undetermined
Backbone GARY-MTAY
Member Calumet College of Saint Joseph
Member Goshen College
Member Grace College
Member IU Foundation
Member Indiana Office of Technology
Member Indiana University Northwest
Member Ivy Tech East Chicago
Member Ivy Tech Gary
Member Ivy Tech Indianapolis Central Office
Member Ivy Tech Lafayette
Member Ivy Tech Marion
Member Ivy Tech Michigan City
Member Ivy Tech Muncie
Member Ivy Tech Northwest
Member Ivy Tech Valparaiso
Member Ivy Tech Warsaw
Member Manchester University - Ft. Wayne Campus
Member Manchester University - North Manchester Campus
Member Michiana Hematology
Member Purdue University
Member Purdue University Anderson
Member Purdue University Ft. Wayne
Member Purdue NorthWest Westville Campus
Member Purdue South Bend
Member Trine University
Member Valparaiso University
Member Wabash College
Current State:Resolved
Start Time:2019-04-23 04:31:45
End Time:2019-04-23 04:32:10
DescriptionBackbone GARY-MTAY was briefly unavailable. Zayo Engineers have been engaged per I-Light Engineering's request to investigate a potential RFO for the brief outage that was observed. Further updates to be provided as they are made available. *Please note - Traffic rerouted via redundant connections.

Ticket No.:INC0033141
Subject:Outage Resolved - I-Light Backbone BLTN-CLMB
Source Of Impact: Vendor
Backbone BLTN-CLMB
Member Ball State University Learning Center
Member Delaware County CES
Member Franklin College
Member IU Foundation
Member IU Research Network
Member IU/IUPUI Campus Phone
Peer Indiana GigaPOP
Member Indiana Office of Technology
Member Indiana University Bloomington & Indianapolis
Member Indiana University Purdue University Columbus
Member Indiana University Purdue University Columbus Learning Center
Member Indiana University Southeast
Member Ivy Tech Bloomington
Member Ivy Tech Columbus
Member Martin University
Member St. Francis Crown Point
Member Vincennes University - Jasper
Member Vincennes University - Plainfield
Member Vincennes University Aviation
Member Vincennes University Lebanon
Member WNIN - Tri State Public Media Evansville
Member WYIN - Lakeshore Public TV
Current State:Resolved
Start Time:2019-04-23 18:40:58
End Time:2019-04-24 09:15:03
DescriptionBackbone BLTN-CLMB is now available. Zayo Engineers have been contacted and determined the cause for the outage to be fiber damage caused by a fallen tree. Splicers were onsite and have since completed temporary repairs. The connection has been restored and confirmation has been received that all fiber technicians are hands-off. *Please Note: Zayo will be performing Maintenance at a later date as tonight's repairs were temporary. Date for Emergency Maintenance has yet to be determined.

Ticket No.:INC0033358
Subject:Outage Resolved - I-Light Backbone INSH-INSH
Source Of Impact: Internal
Backbone INSH-INSH
Current State:Resolved
Start Time:2019-04-25 22:51:57
End Time:2019-04-26 14:03:00
DescriptionBackbone INSH-INSH is now available. I-Light Engineers have been contacted and the reason for the outage was a failed ESM card. I-Light Engineers reset the ESM card, which resolved the outage. No further outages are expected.

Upcoming Scheduled Maintenances

None Currently Planned