Indiana GigaPOP Network Operations Report
2024-05-24 - 2024-06-06
Indiana GigaPOP Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0175545 | 2 - High | 2 - High | Brief Outage - Indiana GigaPOP Backbone ICTC-LL | Undetermined | Undetermined | Resolved | 2024-05-25 01:12:02 | 2024-05-25 01:20:49 | 0 days 0 hr 8 min |
| Ticket No.: | INC0175545 |
| Subject: | Brief Outage - Indiana GigaPOP Backbone ICTC-LL |
| Source Of Impact: | Undetermined |
| Affected: | ING-ICTC-LL-LAG-03767
Backbone ICTC-LL Member Purdue University |
| Current State: | Resolved |
| Start Time: | 2024-05-25 01:12:02 |
| End Time: | 2024-05-25 01:20:49 |
| Outgoing Notification Text | Backbone ICTC-LL was briefly unavailable. Indiana GigaPOP Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | CHG0080205 |
| Subject: | Maintenance - Indiana GigaPOP I-Light Core Router Upgrades: IPIU / IPHE (LL) |
| Source Of Impact: | Vendor |
| Affected: | I-Light
Wabash College |
| Start Time: | 2024-07-02 04:00:00 |
| End Time: | 2024-07-02 10:00:00 |
| Outgoing Notification Text | I-Light Network Engineering will upgrade the OS on core routers IPIU and IPHE. Routers will be upgraded one after another to ensure upmost network availability. Short disruptions may occur during routing reconvergence. |
| Ticket No.: | CHG0080349 |
| Subject: | Maintenance - Indiana GigaPOP Backbone BLDC-LL |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLDC-LL
IU Research Network IU Research Network Operations OmniSOC Engineering & Support |
| Start Time: | 2024-07-12 03:59:00 |
| End Time: | 2024-07-12 10:00:00 |
| Outgoing Notification Text | Backbone BLDC-LL will be at risk while circuit provider SCI-REMC performs non-disruptive maintenance on adjacent fibers. The entire window is reserved. |
| Ticket No.: | CHG0080151 |
| Subject: | Maintenance - Indiana GigaPOP GlobalNOC Phone Solution Migration (06/25/2024) |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-06-25 13:00:00 |
| End Time: | 2024-06-25 15:00:00 |
| Outgoing Notification Text | Greetings, The GlobalNOC Service Desk is migrating to a new phone solution on or after June 25, 2024. Customers, engineers, and all other stakeholders will see a new phone number in their Caller IDs when receiving calls from the network operations center. Please include this number in your safe contact list so calls from GlobalNOC aren't blocked nor categorized as spam: Indiana GigaPOP: (317) 274-7790 Calls will continue to route as they have been. Callers will only experience minor changes including new call tones, and an updated message announcing calls will be recorded and transcribed for quality assurance purposes. Please reach out to your GlobalNOC Client Relationship Manager if you have any questions. Thank you, GlobalNOC Service Desk |
| Ticket No.: | CHG0080377 |
| Subject: | Maintenance - Indiana GigaPOP APPLE Cache at FD-IX |
| Source Of Impact: | Internal |
| Affected: | Fiber Data Exchange (FD-IX)
I-Light I-Light Engineering & Support Indiana Gigapop Indiana Office of Technology (IOT) Indiana University Indianapolis Zoo Internet2 IU Research Network IU Research Network Operations N-Wave NCAA OmniSOC Engineering & Support Purdue Research Purdue University (PURDUE) St. Louis Internet2 Access Consortium (WUSTL) University of Notre Dame Wabash College Wintek Corporation |
| Start Time: | 2024-06-28 13:00:00 |
| End Time: | 2024-06-28 15:00:00 |
| Outgoing Notification Text | Indiana GigaPOP Engineers will be activating APPLE cache at FD-IX. No outages are expected, however the entire maintenance window is reserved. |
| Ticket No.: | CHG0079852 |
| Subject: | Maintenance Completed - Indiana GigaPOP Member Purdue University |
| Source Of Impact: | Internal |
| Affected: | Member Purdue University |
| Start Time: | 2024-06-11 14:00:00 |
| End Time: | 2024-06-11 23:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0080177 |
| Subject: | Maintenance Completed - Indiana GigaPOP Vendor Internet2 |
| Source Of Impact: | Vendor |
| Affected: | Vendor Internet2 |
| Start Time: | 2024-06-20 04:00:00 |
| End Time: | 2024-06-20 10:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0080378 |
| Subject: | Maintenance Completed - Indiana GigaPOP POLICY UPDATE for peer with UWISC |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-06-21 21:00:00 |
| End Time: | 2024-06-21 22:30:00 |
| Outgoing Notification Text |