AMPATH Network Operations Report
2019-09-30 - 2019-10-06
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0042961 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus (FIU036WPANSA1NN) | Undetermined | Vendor | Resolved | 2019-10-01 14:36:00 | 2019-10-01 14:37:00 | 0 days 0 hr 1 min |
| INC0042990 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus (FIU033WSA1SP4NN) | Hardware | Vendor | Resolved | 2019-10-02 00:22:17 | 2019-10-02 04:04:25 | 0 days 3 hr 42 min |
| INC0043126 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN | Circuit - Cut Fiber | Vendor | Closed | 2019-10-03 20:02:54 | 2019-10-04 03:10:54 | 0 days 7 hr 8 min |
| INC0043166 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN | Undetermined | Vendor | Resolved | 2019-10-04 13:36:00 | 2019-10-04 13:38:26 | 0 days 0 hr 2 min |
| INC0043192 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Undetermined | Vendor | Resolved | 2019-10-04 18:35:58 | 2019-10-04 18:36:00 | 0 days 0 hr 0 min |
| INC0043197 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider FLR (AMP-JACK-JACK-100GE-52411) | Undetermined | Vendor | Resolved | 2019-10-04 19:02:54 | 2019-10-04 19:03:00 | 0 days 0 hr 0 min |
| Ticket No.: | INC0042961 |
| Subject: | Brief Outage - AMPATH Provider LANautilus (FIU036WPANSA1NN) |
| Source Of Impact: | Vendor |
| Affected: | FIU036WPANSA1NN
Provider LANautilus (FIU036WPANSA1NN) |
| Current State: | Resolved |
| Start Time: | 2019-10-01 14:36:00 |
| End Time: | 2019-10-01 14:37:00 |
| Description | The listed asset is now available following a brief outage. LANautilus Engineers have been contacted. The reason for the outage is undetermined. |
| Ticket No.: | INC0042990 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus (FIU033WSA1SP4NN) |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN
Provider LANautilus (FIU033WSA1SP4NN) |
| Current State: | Resolved |
| Start Time: | 2019-10-02 00:22:17 |
| End Time: | 2019-10-02 04:04:25 |
| Description | The listed asset is available. The reason for the outage is a faulty card. |
| Ticket No.: | INC0043126 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU036WPANSA1NN |
| Current State: | Closed |
| Start Time: | 2019-10-03 20:02:54 |
| End Time: | 2019-10-04 03:10:54 |
| Description | The listed assets are now available. The reason for the outage is a fiber cut in between Leyda - Santiago, Chile. repairs have been completed and services have been restored. |
| Ticket No.: | INC0043166 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2019-10-04 13:36:00 |
| End Time: | 2019-10-04 13:38:26 |
| Description | The listed asset is available following a brief outage. Vendor engineers have been engaged. The reason for the outage is undetermined. |
| Ticket No.: | INC0043192 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2019-10-04 18:35:58 |
| End Time: | 2019-10-04 18:36:00 |
| Description | The listed asset is now available following an outage. Vendor Engineers have been contacted, no further impact is expected. |
| Ticket No.: | INC0043197 |
| Subject: | Brief Outage - AMPATH Provider FLR (AMP-JACK-JACK-100GE-52411) |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACK-JACK-100GE-52411 |
| Current State: | Resolved |
| Start Time: | 2019-10-04 19:02:54 |
| End Time: | 2019-10-04 19:03:00 |
| Description | The listed asset is available following a brief outage. Vendor Engineers have been contacted. The reason for the outage is undetermined |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 99.98232% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 99.99116% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 3 hr 42 min | 97.79629% | 95.76605% |
| FIU030WMI2FORNN | 00 hr 00 min | 100.00000% | 99.87046% |
| AMP-JACK-JACK-100GE-52411 | 0 hr 0 min | 99.99901% | 99.55185% |
| FIU034WFORSP4NN | 00 hr 00 min | 100.00000% | 98.04193% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU026UMI2SA1NN | 0 hr 2 min | 99.97553% | 98.96188% |
| FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 99.99984% |
| FIU035WMI2CRPNN | 00 hr 00 min | 100.00000% | 99.41990% |
| FIU036WPANSA1NN | 7 hr 9 min | 95.74403% | 99.06363% |
| FIU020UMI2SP3NN | 00 hr 00 min | 100.00000% | 99.15029% |
| Aggregate All AMPATH Backbone Circuits | 0 days 10 hr 53 min | 99.35149% | 98.98258% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |