AMPATH Network Operations Report
2019-07-29 - 2019-08-04
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0038827 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU036WPANSA1NN | Investigating | Vendor | New | 2019-07-29 02:54:56 | 2019-07-29 03:00:08 | 0 days 0 hr 5 min |
| INC0038829 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus (FIU026UMI2SA1NN) | Hardware | Vendor | Closed | 2019-07-29 03:03:56 | 2019-07-29 04:20:44 | 0 days 1 hr 16 min |
| INC0038886 | 4 - Low | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN | Circuit - Cut Fiber | Vendor | Resolved | 2019-07-29 22:01:41
2019-07-30 04:19:42 |
2019-07-29 22:04:53
2019-07-30 11:37:00 |
0 days 0 hr 3 min
0 days 7 hr 17 min |
| INC0039114 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Circuit - Cut Fiber | Vendor | Resolved | 2019-08-01 23:45:19 | 2019-08-02 15:36:27 | 0 days 15 hr 51 min |
| INC0039218 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus (FIU026UMI2SA1NN) | Hardware | Undetermined | Resolved | 2019-08-04 06:00:25 | 2019-08-04 09:35:42 | 0 days 3 hr 35 min |
| Ticket No.: | INC0038827 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU036WPANSA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU036WPANSA1NN
AMPATH Provider LANautilus |
| Current State: | New |
| Start Time: | 2019-07-29 02:54:56 |
| End Time: | 2019-07-29 03:00:08 |
| Description | The following asset is available after a brief outage. Vendor engineers have been notified. The reason for the outage is pending. |
| Ticket No.: | INC0038829 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus (FIU026UMI2SA1NN) |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2019-07-29 03:03:56 |
| End Time: | 2019-07-29 04:20:44 |
| Description | The listed asset is now available. LANautilus Engineers have been contacted; The reason for outage is due to a card failure in Chile The card has been replaced and remains stable. No further outages are expected. |
| Ticket No.: | INC0038886 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN |
| Source Of Impact: | Vendor |
| Affected: | FIU035WMI2CRPNN |
| Current State: | Resolved |
| Start Time: | 2019-07-29 22:01:41 |
| End Time: | 2019-07-29 22:04:53 |
| Description | The listed asset is now available. Provider LANautilus has been contacted. The reason for the outage was due to fiber cut in Jacksonville, FL. Fiber repairs have been completed. No further outages are expected. |
| Ticket No.: | INC0039114 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2019-08-01 23:45:19 |
| End Time: | 2019-08-02 15:36:27 |
| Description | The listed assets are available. Provider LANautilus has been contacted. The reason for the outage is a fiber cut in Rio Cuarto, Cordoba - Argentina. Splicing efforts have been completed. |
| Ticket No.: | INC0039218 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus (FIU026UMI2SA1NN) |
| Source Of Impact: | Undetermined |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2019-08-04 06:00:25 |
| End Time: | 2019-08-04 09:35:42 |
| Description | The listed asset is available. Vendor engineers have indicated that the reason for the outage was a faulty card in St. Croix, Virgin Island. The card has been replaced. No further outages are expected. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| CHG0037782 | Maintenance Complete - AMPATH Backbone Circuit JACK-JACK | Circuit | Vendor | Closed | 2019-07-31 04:00:00 | 2019-07-31 10:00:00 | 0 days 6 hr 0 min | ||
| Ticket No.: | CHG0037782 |
| Subject: | Maintenance Complete - AMPATH Backbone Circuit JACK-JACK |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACK-JACK-100GE-52411 |
| Current State: | Closed |
| Start Time: | 2019-07-31 04:00:00 |
| End Time: | 2019-07-31 10:00:00 |
| Description | The listed asset is now available after Vendor Engineers performed fiber maintenance. No further outages are expected. The maintenance is complete |
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 99.98232% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 99.99116% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 15 hr 51 min | 90.56414% | 96.09193% |
| FIU030WMI2FORNN | 00 hr 00 min | 100.00000% | 97.32869% |
| AMP-JACK-JACK-100GE-52411 | 6 hr 0 min | 96.42857% | 8.88830% |
| FIU034WFORSP4NN | 00 hr 00 min | 100.00000% | 95.52496% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU026UMI2SA1NN | 4 hr 52 min | 97.10234% | 98.67513% |
| FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU035WMI2CRPNN | 7 hr 20 min | 95.62995% | 99.41990% |
| FIU036WPANSA1NN | 0 hr 5 min | 99.94841% | 99.20659% |
| FIU020UMI2SP3NN | 00 hr 00 min | 100.00000% | 99.82712% |
| Aggregate All AMPATH Backbone Circuits | 1 days 10 hr 8 min | 97.96734% | 89.49626% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |