I-Light Network Operations Report
2021-09-03 - 2021-09-16

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0091496 3 - Moderate3 - Moderate Availability - I-Light Backbone FTWY-SBNDUndetermined Undetermined Resolved 2021-09-08 08:19:00 2021-09-08 11:52:20 0 days 3 hr 33 min
INC0091926 3 - Moderate3 - Moderate Outage Resolved - I-Light Backbone EVVL-NEWACircuit - Damaged Fiber Vendor Resolved 2021-09-13 22:33:30 2021-09-14 03:04:30 0 days 4 hr 31 min
INC0091908 3 - Moderate3 - Moderate Outage Resolved - I-Light Backbone CROT-HNRCLLGCircuit - Damaged Fiber Vendor In Progress 2021-09-13 17:54:11 2021-09-15 03:08:13 1 days 9 hr 14 min

Unscheduled Outages Detail

Ticket No.:INC0091496
Subject:Availability - I-Light Backbone FTWY-SBND
Source Of Impact: Undetermined
Backbone FTWY-SBND
Member University of St. Francis
Member Huntington University
Member Indiana Wesleyan University
Member Purdue University
Member Ivy Tech Fort Wayne
Member Trine University
Member Ivy Tech Richmond
Member Indiana University East
Member Ball State University
Member Manchester University Ft. Wayne Campus
Member Ivy Tech Muncie
Member Ivy Tech Marion
Member Ivy Tech Lawrenceburg
Member Indiana University Fort Wayne
Member IU Foundation
Member Indiana Institute of Technology Ft. Wayne
Member Purdue University Ft. Wayne
Member Earlham College
Member Ivy Tech Connersville
Member Anderson University
Member Purdue Polytechnic Anderson
Current State:Resolved
Start Time:2021-09-08 08:19:00
End Time:2021-09-08 11:52:20
Outgoing Notification TextBackbone FTWY-SBND is now available. Vendor Zayo Engineers were contacted for further investigation; however, the reason for outage is undetermined at this time. Traffic rerouted via redundant connections.

Ticket No.:INC0091926
Subject:Outage Resolved - I-Light Backbone EVVL-NEWA
Source Of Impact: Vendor
Backbone EVVL-NEWA
Member Hanover College
Member Indiana State University
Member Indiana State University Federal Hall
Member Indiana University Southeast
Member Indiana University Southeast Water Tower Square
Member IU School of Medicine Health Science
Member Ivy Tech Evansville
Member Ivy Tech Madison
Member Ivy Tech Sellersburg
Member Oakland City University
Member Rose Hulman Institute of Technology
Member St. Mary of the Woods College
Member University of Evansville
Member University of Southern Indiana
Member Vincennes University Fort Branch
Member Vincennes University Jasper
Member Vincennes University Plainfield
Member Vincennes University Aviation
Member Vincennes University Lebanon
Member Wabash College
Current State:Resolved
Start Time:2021-09-13 22:33:30
End Time:2021-09-14 03:04:30
Outgoing Notification TextBackbone EVVL-NEWA is now available. Vendor Zayo Engineers were dispatched to repair fiber damage between Evansville and New Albany. All services have since restored. No further outages are expected. Traffic rerouted via redundant connections.

Ticket No.:INC0091908
Subject:Outage Resolved - I-Light Backbone CROT-HNRCLLG
Source Of Impact: Vendor
Member Hanover College
Member Ivy Tech Madison
Current State:In Progress
Start Time:2021-09-13 17:54:11
End Time:2021-09-15 03:08:13
Outgoing Notification TextBackbone CROT-HNRCLLG is now available. Vendor Zayo Engineers were dispatched and repaired damage caused by construction. All services have restored. No furter outages are expected.

Upcoming Scheduled Maintenances

Ticket No.:CHG0054425
Subject:Maintenance Completed - I-Light Member WFYI
Source Of Impact: Internal
Affected:Member WFYI
Start Time:2021-09-17 04:00:00
End Time:2021-09-17 08:00:00
Outgoing Notification Text

Ticket No.:CHG0054461
Subject:Maintenance - I-Light Member St. Francis Crown Point
Source Of Impact: Internal
Affected:Member St. Francis Crown Point
Start Time:2021-09-17 22:00:00
End Time:2021-09-18 02:00:00
Outgoing Notification Text