AMPATH Network Operations Report
2019-07-08 - 2019-07-14

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0037719 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Resolved 2019-07-08 04:11:34 2019-07-08 04:11:35 0 days 0 hr 0 min
INC0037785 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNNHardware Vendor Resolved 2019-07-09 05:16:26 2019-07-09 09:15:00 0 days 3 hr 58 min
INC0037830 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Bumped Fiber Vendor Resolved 2019-07-09 17:56:00 2019-07-09 17:57:00 0 days 0 hr 1 min
INC0037932 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNCircuit - Cut Fiber Vendor Resolved 2019-07-11 03:53:11 2019-07-11 07:05:28 0 days 3 hr 12 min
INC0037996 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NNCircuit - Cut Fiber Vendor Resolved 2019-07-12 04:07:45 2019-07-12 08:49:25 0 days 4 hr 41 min
INC0038029 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Undetermined Resolved 2019-07-12 16:11:58 2019-07-12 16:12:00 0 days 0 hr 0 min

Unscheduled Outages Detail


Ticket No.:INC0037719
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2019-07-08 04:11:34
End Time:2019-07-08 04:11:35
DescriptionThe listed asset is available following a brief outage. Vendor engineers have been contacted. However, a reason for the outage is undetermined.


Ticket No.:INC0037785
Subject:Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN
Source Of Impact: Vendor
Affected:FIU035WMI2CRPNN
Current State:Resolved
Start Time:2019-07-09 05:16:26
End Time:2019-07-09 09:15:00
DescriptionThe listed asset is unavailable. Vendor engineers have been contacted. However, a reason for the outage is a failed card in San Juan, Puerto Rico. Service has restored and no further outages are expected.


Ticket No.:INC0037830
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2019-07-09 17:56:00
End Time:2019-07-09 17:57:00
DescriptionThe listed asset is now available following a brief outage. LANautilus Engineers have been contacted and determined the issue was traced to a fiber bounce.


Ticket No.:INC0037932
Subject:Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2019-07-11 03:53:11
End Time:2019-07-11 07:05:28
DescriptionThe listed asset is unavailable. LANautilus Engineers reported the outage was due to a fiber cut between Santiago and Los Andes, Chile. Restoration work has been completed. No further outage is expected.


Ticket No.:INC0037996
Subject:Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN
Source Of Impact: Vendor
Affected:FIU036WPANSA1NN
Current State:Resolved
Start Time:2019-07-12 04:07:45
End Time:2019-07-12 08:49:25
DescriptionThe listed asset is now available. LANautilus Engineers reported the outage was due to a fiber cut between Santiago and Leyda, Chile. This damage has been repaired. No further outages are expected.


Ticket No.:INC0038029
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Undetermined
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2019-07-12 16:11:58
End Time:2019-07-12 16:12:00
DescriptionThe listed asset was briefly unavailable. LANautilus Engineers have been contacted to investigate.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration

Scheduled Maintenances Detail


None during this report period

Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
j480.ampath.net00 hr 00 min100.00000% 99.98232%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 99.99116%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN3 hr 12 min 98.09209% 96.14877%
FIU030WMI2FORNN00 hr 00 min 100.00000% 97.29965%
AMP-JACK-JACK-100GE-5241100 hr 00 min 100.00000% 14.60222%
FIU034WFORSP4NN00 hr 00 min 100.00000% 95.48625%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
FIU026UMI2SA1NN0 hr 1 min 99.98991% 98.70269%
FIU031WCRPPANNN00 hr 00 min 100.00000% 100.00000%
FIU035WMI2CRPNN3 hr 58 min 97.63326% 99.55677%
FIU036WPANSA1NN4 hr 41 min 97.20568% 99.27351%
FIU020UMI2SP3NN00 hr 00 min 100.00000% 99.93355%
Aggregate All AMPATH Backbone Circuits0 days 11 hr 53 min 99.29209% 90.10034%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:CHG0037660
Subject:Maintenance - AMPATH LANautilus Circuits FIU026UMI2SA1NN and FIU031WCRPPANNN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
FIU031WCRPPANNN
Start Time:2019-07-16 11:00:00
End Time:2019-07-16 13:00:00
DescriptionThe listed assets will be unavailable while LANautilus Engineers perform emergency fiber maintenance in Panama. The entire window is reserved.