Supported by the GlobalNOC at Indiana University

ARE-ON Network Impact Guidelines

 

Network Impact is an objective scale of measure used internally to quantify the highest level of impact to the network that occurred throughout the duration of a problem or maintenance. Network Impact seeks to answer, “How severe is the problem/maintenance to the network?”

 



1-CRITICAL

  • The network, a portion of the network, or a key network resource, has failed causing an outage of service.   
     
  • The network, a portion of the network, or a key network resource, is severely degraded rendering the network nearly unusable.

 


 

2-HIGH

  • The network, a portion of the network, or a key network resource, has failed or is severely degraded, but service has not been affected due to redundant resources.
  • The network, a portion of the network, or a key network resource, is experiencing mild-to-moderate degradation, and service is affected.  
  • Security requests and incidents

 



 
3-ELEVATED

  • Network problems or maintenances of limited scope that pose no risk to the network as a whole.
  • Direct connectivity to a single entity (peer, connector, lambda) has been lost.

 


 

4-NORMAL

  • No network impact. It is assumed if this is the intended impact, the 'Is this Network Impacting?' field in FootPrints will be set to 'No'.

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