SOX Network Operations Report
2018-07-01 - 2018-07-31
SOX Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) |
|---|---|---|---|---|---|---|---|---|
| INC0015133 | 3 - Moderate | 2 - High | Instability Resolved - SoX Backbone 56MAR-55MAR | Hardware | Internal | Closed | 2018-07-12 16:38:00 | 2018-07-18 18:56:00 |
| INC0015362 | 3 - Moderate | 3 - Moderate | Outage Resolved - SoX Core Node 55MAR | Hardware | Undetermined | Closed | 2018-07-18 17:08:03 | 2018-07-18 18:56:00 |
| Ticket No.: | INC0015133 |
| Subject: | Instability Resolved - SoX Backbone 56MAR-55MAR |
| Source Of Impact: | Internal |
| Affected: | SOX-56MAR-55MAR-10GE-01884
Backbone 56MAR-55MAR |
| Current State: | Closed |
| Start Time: | 2018-07-12 16:38:00 |
| End Time: | 2018-07-18 18:56:00 |
| Description | The Backbone Circuit between 56 Marietta Street and 55 Marietta Street is now stable. SoX Engineering have determined that the reason for the outage was a bad optic. The optic has been replaced, the node has been rebooted, and the fiber has been cleaned. No further outages are expected. |
| Ticket No.: | INC0015362 |
| Subject: | Outage Resolved - SoX Core Node 55MAR |
| Source Of Impact: | Undetermined |
| Affected: | sw1.55mar.sox.net
Core Node 55MAR |
| Current State: | Closed |
| Start Time: | 2018-07-18 17:08:03 |
| End Time: | 2018-07-18 18:56:00 |
| Description | SoX Core Node 55MAR is now available. SoX Engineering performed a reboot of the switch to restore the Netflix Cache. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) |
|---|---|---|---|---|---|---|---|---|
| CHG0032374 | 3 - Moderate | 3 - Moderate | Maintenance Completed - SoX Backbone SIDCO-SIDCO via Internet2 | Circuit | Vendor | Closed | 2018-07-27 04:14:54 | 2018-07-27 06:33:16 |
| Ticket No.: | CHG0032374 |
| Subject: | Maintenance Completed - SoX Backbone SIDCO-SIDCO via Internet2 |
| Source Of Impact: | Vendor |
| Affected: | SOX-SIDCO-SIDCO-10GE-01502
Backbone SIDCO-SIDCO |
| Current State: | Closed |
| Start Time: | 2018-07-27 04:14:54 |
| End Time: | 2018-07-27 06:33:16 |
| Description | Backbone SIDCO-SIDCO was unavailable while Internet2 Engineers performed circuit maintenance. An outage was observed during the maintenance. Maintenance has been completed. |
| SOX Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| rtr.akard.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| rtr.56mar.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.87036% | 100.00000% |
| sw2.gtrch.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| sw1.55mar.sox.net | 1 hr 47 min | 1 hr 47 min | 99.75818% | 99.75818% | 99.97310% | 100.00000% |
| dcp.sidco.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| sw1.56mar.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| rtr.imart.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| dcp.court.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| bbsw.56mar.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| sw1.365dc.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| rtr.mplex.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| dcp.mplex.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| mgmtsw.court.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| sw1.gtrch.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| rtr.sidco.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.99843% | 100.00000% |
| mgmtsw.mplex.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| sw2.56mar.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.77091% | 100.00000% |
| mgmtsw.sidco.sox.net | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| Aggregate SOX Core Nodes | 0 days 1 hr 47 min | 0 days 1 hr 47 min | 99.98657% | 99.98657% | 99.97849% | 100.00000% |
NOTE: Numbers in italics represent downtime with scheduled maintenance excluded.
| SOX Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| SOX-56MAR-56MAR-FE-01935 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01828 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-56MAR-56MAR-FE-01938 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-MPLEX-MPLEX-FE-01953 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01946 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-FE-01941 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-SIDCO-VLAN-01506 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95121% | 100.00000% |
| SOX-56MAR-56MAR-VLAN-01665 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-56MAR-56MAR-10GE-01895 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-MPLEX-VLAN-01731 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.91462% | 100.00000% |
| SOX-COURT-COURT-GIGE-01950 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-55MAR-56MAR-LAG-01892 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.91462% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01934 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-IMART-56MAR-VLAN-01562 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.91255% | 100.00000% |
| SOX-56MAR-56MAR-10GE-01718 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-56MAR-56MAR-FE-01944 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-55MAR-55MAR-LAG-01894 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-SIDCO-SIDCO-FE-01959 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-COURT-COURT-GIGE-01952 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01948 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-MPLEX-SIDCO-VLAN-01531 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-10GE-01775 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-MPLEX-MPLEX-FE-01954 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01947 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-10GE-01719 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-AKARD-AKARD-10GE-01563 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-FE-01937 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-LAG-01862 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-56MAR-55MAR-10GE-01885 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-56MAR-COURT-GIGE-01930 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-COURT-GIGE-01929 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-AKARD-IMART-VLAN-01549 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-SIDCO-SIDCO-FE-01962 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-MPLEX-SIDCO-VLAN-01509 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-COURT-GIGE-01928 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01939 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-MPLEX-MPLEX-FE-01955 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01940 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-SIDCO-SIDCO-FE-01961 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-MPLEX-MPLEX-FE-01956 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-55MAR-56MAR-10GE-01963 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-SIDCO-SIDCO-FE-01958 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01839 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01945 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-COURT-GIGE-01927 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-10GE-01743 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-56MAR-56MAR-100GE-01666 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.91255% | 100.00000% |
| SOX-56MAR-56MAR-10GE-01936 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-AKARD-56MAR-VLAN-01590 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01933 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-GTRCH-GIGE-01931 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-FE-01943 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-SIDCO-SIDCO-FE-01960 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-MPLEX-MPLEX-FE-01957 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-COURT-COURT-GIGE-01951 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-AKARD-MPLEX-VLAN-01541 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-MPLEX-56MAR-VLAN-01522 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-55MAR-55MAR-LAG-01893 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-55MAR-10GE-01730 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 99.95731% | 100.00000% |
| SOX-56MAR-COURT-GIGE-01932 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| SOX-56MAR-56MAR-GIGE-01949 | 00 hr 00 min | 00 hr 00 min | 100.00000% | 100.00000% | 100.00000% | 100.00000% |
| Aggregate All SOX Backbone Circuits | 0 days 0 hr 0 min |0 days 0 hr 0 min | 100.00000% | 99.98657% | 99.98584% | 100.00000% |
NOTE: Numbers in italics represent downtime with scheduled maintenance excluded.
| Ticket No.: | CHG0032445 |
| Subject: | Emergency Maintenance Completed - SoX Peer Internet2 |
| Source Of Impact: | Vendor |
| Affected: | Peer Internet2 |
| Start Time: | 2018-08-01 09:00:00 |
| End Time: | 2018-08-01 13:00:00 |
| Description | Peer Internet2 remained available while fiber vendor engineers performed maintenance in Houston, TX. Maintenance has been completed. |
| Ticket No.: | CHG0032136 |
| Subject: | Maintenance 4 of 4 - SoX Core Node 56MAR |
| Source Of Impact: | Vendor |
| Affected: | Core Node 56MAR |
| Start Time: | 2018-08-02 11:00:00 |
| End Time: | 2018-08-03 21:00:00 |
| Description | The Core Node at 56 Marietta St. will remain available while Digital Realty Engineers perform power maintenance. No outages are expected during the maintenance window. The entire window is reserved. This is the 4th of 4 maintenance windows. |
| Ticket No.: | CHG0032127 |
| Subject: | Maintenance - SoX Core Node 56MAR |
| Source Of Impact: | Customer |
| Affected: | Core Node 56MAR |
| Start Time: | 2018-08-03 11:00:00 |
| End Time: | 2018-08-03 21:00:00 |
| Description | The Core Node at 56 Marietta St. will be available while Digital Realty Engineers perform power maintenance. An outage is not expected; however, the entire window is reserved. |
| Task Number | Task Title | Reason not in Report |
| CHG0032207 | Maintenance 1 of 5 Completed - SoX Core Node 56MAR | Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report. |
| CHG0032179 | Maintenance 2 of 2 Completed - SoX Peer Netflix | Not in report because source of impact was set to customer. No circuits, nodes, or other elements were listed as impacted in the report. |
| CHG0032214 | Maintenance 4 of 5 Completed - SoX Core Node 56MAR | Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report. |
| CHG0032152 | Maintenance Completed - Sox Peer Internet2 | Not in report because source of impact was set to customer. Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report. |
| CHG0032239 | Maintenance Completed - SoX Peer Internet2 (DWDM System CINC-INDI) | Not in report because source of impact was set to customer. Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report. No circuits, nodes, or other elements were listed as impacted in the report. |
| CHG0032228 | Maintenance Completed - SoX Participant Georgia Tech | Not in report because source of impact was set to customer. No circuits, nodes, or other elements were listed as impacted in the report. |
| CHG0032414 | Emergency Maintenance Completed - SoX Peer Google | Not in report because source of impact was set to customer. Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report. No circuits, nodes, or other elements were listed as impacted in the report. |
| CHG0032155 | Maintenance Completed- SoX Peer Internet2 | Not in report because source of impact was set to customer. |
| CHG0032175 | Maintenance 1 of 2 Completed - SoX Peer Netflix | Not in report because source of impact was set to customer. No circuits, nodes, or other elements were listed as impacted in the report. |
| CHG0032108 | Maintenance Completed - SoX Core Node 56MAR | Did not have Actual Start Time set, so there was no actual downtime for the scheduled maintenance and was not included in the report. No circuits, nodes, or other elements were listed as impacted in the report. |