Indiana GigaPOP Network Operations Report
2021-08-20 - 2021-09-02
Indiana GigaPOP Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0090502 | 3 - Moderate | 3 - Moderate | Availability - Indiana GigaPOP Backbone LL-STAR | Undetermined | Undetermined | Closed | 2021-08-26 04:04:56 | 2021-08-26 05:59:56 | 0 days 1 hr 55 min |
| INC0091013 | 3 - Moderate | 3 - Moderate | Availability - Indiana GigaPOP Backbone LL-STAR | Undetermined | Undetermined | Resolved | 2021-09-01 04:00:58 | 2021-09-01 06:54:28 | 0 days 2 hr 53 min |
| Ticket No.: | INC0090502 |
| Subject: | Availability - Indiana GigaPOP Backbone LL-STAR |
| Source Of Impact: | Undetermined |
| Affected: | ING-LL-STAR-100GE-03914
ING-LL-STAR-100GE-03915 Backbone LL-STAR Member University of Notre Dame |
| Current State: | Closed |
| Start Time: | 2021-08-26 04:04:56 |
| End Time: | 2021-08-26 05:59:56 |
| Outgoing Notification Text | Backbone LL-STAR is now available. Peer I-Light's Vendor Zayo Engineers have been engaged via INC0090500 for root cause of outage. The reason for outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0091013 |
| Subject: | Availability - Indiana GigaPOP Backbone LL-STAR |
| Source Of Impact: | Undetermined |
| Affected: | ING-LL-STAR-100GE-03914
ING-LL-STAR-100GE-03915 Backbone LL-STAR Member University of Notre Dame |
| Current State: | Resolved |
| Start Time: | 2021-09-01 04:00:58 |
| End Time: | 2021-09-01 06:54:28 |
| Outgoing Notification Text | Backbone LL-STAR is now available. Peer I-Light's Vendor Zayo Engineers have been engaged for further investigation into the root cause for the outage observed. Further updates to be provided as they are made available. |
| Ticket No.: | CHG0054181 |
| Subject: | Maintenance - Indiana GigaPOP Backbone CHIC-ICTC & Member I-Light |
| Source Of Impact: | Internal |
| Affected: | Backbone CHIC-ICTC
Backbone ILN-ING Member Purdue University Member Indiana University Member Wabash College Member I-Light |
| Start Time: | 2021-09-05 04:00:00 |
| End Time: | 2021-09-05 05:00:00 |
| Outgoing Notification Text | Backbone CHIC-ICTC and Member I-Light connections will be briefly unavailable while Indiana GigaPOP Engineers perform circuit maintenance. Each circuit will be impacted one at a time. A brief outage of under one (1) minute is expected. The entire window is reserved. Traffic will re-route via redundant connections. |
| Ticket No.: | CHG0054224 |
| Subject: | Maintenance - Indiana GigaPOP Services Provider Cogent |
| Source Of Impact: | Vendor |
| Affected: | Services Provider Cogent |
| Start Time: | 2021-09-09 04:00:00 |
| End Time: | 2021-09-09 07:00:00 |
| Outgoing Notification Text | One (1) of three (3) redundant Service Providers, Cogent will be performing network maintenance to replace and upgrade the route processors on core and aggregation routers per the manufacturer's recommendations. No outages are expected. The entire window is reserved. |
| Ticket No.: | CHG0054221 |
| Subject: | Maintenance Completed - Indiana GigaPOP Peer University of Wisconsin Madison |
| Source Of Impact: | Internal |
| Affected: | Peer University of Wisconsin Madison |
| Start Time: | 2021-09-03 14:00:00 |
| End Time: | 2021-09-03 15:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0054157 |
| Subject: | Maintenance - Indiana GigaPOP Backbone ICTC-LL |
| Source Of Impact: | Internal |
| Affected: | Backbone ICTC-LL |
| Start Time: | 2021-09-04 04:00:00 |
| End Time: | 2021-09-04 06:00:00 |
| Outgoing Notification Text | Backbone ICTC-LL will remain available while Indiana GigaPOP Engineers perform maintenance to increase capacity on the connection. No outages are expected. The entire maintenance window is reserved. |