Indiana GigaPOP Network Operations Report
2020-02-07 - 2020-02-20
Indiana GigaPOP Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| Ticket No.: | CHG0041200 |
| Subject: | Maintenance 1 of 2 - Indiana GigaPOP Various Peers |
| Source Of Impact: | Vendor |
| Affected: | Peer University of Chicago
Peer University of Iowa Peer University of Wisconsin at Madison Peer Northwestern University |
| Start Time: | 2020-02-25 06:00:00 |
| End Time: | 2020-02-25 12:00:00 |
| Description | The listed will be unavailable while Vendor CenturyLink Engineers perform maintenance in Chicago, IL as part of a large exit project to migrate existing traffic off of equipment scheduled for decommission in order to prevent future service interruptions to customer services. An outage of up to one (1) hour is expected; however, the entire window is reserved. *Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Wednesday, February 26, 2020. |
| Ticket No.: | CHG0040571 |
| Subject: | Maintenance 1 of 3 - Indiana GigaPOP POP Lifeline |
| Source Of Impact: | Vendor |
| Affected: | POP Lifeline |
| Start Time: | 2020-02-24 13:00:00 |
| End Time: | 2020-02-24 22:00:00 |
| Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Tuesday, February 25, 2020. the third activity date is scheduled for Wednesday, February, 26, 2020. |
| Ticket No.: | CHG0041228 |
| Subject: | Maintenance 1 of 2 - Indiana GigaPOP Peer University of Wisconsin at Madison |
| Source Of Impact: | Vendor |
| Affected: | Peer University of Wisconsin at Madison |
| Start Time: | 2020-02-26 06:00:00 |
| End Time: | 2020-02-26 12:00:00 |
| Description | Vendor CenturyLink Engineers will be preforming maintenance to migrate existing traffic to a new optimum path as part of a site exit initiative and to prevent future service interruptions to customer services. An outage of up to one (1) hour is expected; however, the entire window is reserved. Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Thursday, February 27, 2020. |
| Ticket No.: | CHG0041229 |
| Subject: | Maintenance 2 of 2 - Indiana GigaPOP Peer University of Wisconsin at Madison |
| Source Of Impact: | Vendor |
| Affected: | Peer University of Wisconsin at Madison |
| Start Time: | 2020-02-27 06:00:00 |
| End Time: | 2020-02-27 12:00:00 |
| Description | Vendor CenturyLink Engineers will be preforming maintenance to migrate existing traffic to a new optimum path as part of a site exit initiative and to prevent future service interruptions to customer services. An outage of up to one (1) hour is expected; however, the entire window is reserved. Please note - This is maintenance window 2 of 2. |
| Ticket No.: | CHG0040573 |
| Subject: | Maintenance 3 of 3 - Indiana GigaPOP POP Lifeline |
| Source Of Impact: | Vendor |
| Affected: | POP Lifeline |
| Start Time: | 2020-02-26 13:00:00 |
| End Time: | 2020-02-26 22:00:00 |
| Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 3 of 3. |
| Ticket No.: | CHG0040572 |
| Subject: | Maintenance 2 of 3 - Indiana GigaPOP POP Lifeline |
| Source Of Impact: | Vendor |
| Affected: | POP Lifeline |
| Start Time: | 2020-02-25 13:00:00 |
| End Time: | 2020-02-25 22:00:00 |
| Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 2 of 3. The third activity date is scheduled for Wednesday, February, 26, 2020. |
| Ticket No.: | CHG0041202 |
| Subject: | Maintenance 2 of 2 - Indiana GigaPOP Various Peers |
| Source Of Impact: | Vendor |
| Affected: | Peer University of Chicago
Peer University of Iowa Peer University of Wisconsin at Madison Peer Northwestern University |
| Start Time: | 2020-02-26 06:00:00 |
| End Time: | 2020-02-26 12:00:00 |
| Description | The listed will be unavailable while Vendor CenturyLink Engineers perform maintenance in Chicago, IL as part of a large exit project to migrate existing traffic off of equipment scheduled for decommission in order to prevent future service interruptions to customer services. An outage of up to one (1) hour is expected; however, the entire window is reserved. *Please note - This is maintenance window 2 of 2. |
| Ticket No.: | CHG0041153 |
| Subject: | Maintenance Completed - Indiana GigaPOP Core Nodes ICTC, LL, and CHIC Routing Policy Modification |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2020-02-21 10:00:00 |
| End Time: | 2020-02-21 12:00:00 |
| Description | Indiana GigaPOP Engineers performed maintenance to modify routing policies on Core Nodes ICTC, LL, and CHIC. No outages were observed. Maintenance has been completed. |