I-Light Network Operations Report
2025-07-04 - 2025-07-17
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0224506 | 3 - Moderate | 3 - Moderate | Stability - I-Light Backbone Node IPHE-IPHE | Hardware | Internal | Resolved | 2025-07-11 00:10:31 | 2025-07-11 03:52:35 | 0 days 3 hr 42 min |
| INC0225215 | 2 - High | 2 - High | Brief Outage - I-Light Backbone ARSN-IPHE | Undetermined | Undetermined | Resolved | 2025-07-15 21:47:15 | 2025-07-15 21:47:27 | 0 days 0 hr 0 min |
| Ticket No.: | INC0224506 |
| Subject: | Stability - I-Light Backbone Node IPHE-IPHE |
| Source Of Impact: | Internal |
| Affected: | ILN-IPHE-IPIU-EVPL-24879
ILN-IPHE-IPHE-100GE-24244 |
| Current State: | Resolved |
| Start Time: | 2025-07-11 00:10:31 |
| End Time: | 2025-07-11 03:52:35 |
| Outgoing Notification Text | Backbone Node IPHE-IPIU is now stable. I-Light Engineers restored service by swapping the CFP. |
| Ticket No.: | INC0225215 |
| Subject: | Brief Outage - I-Light Backbone ARSN-IPHE |
| Source Of Impact: | Undetermined |
| Affected: | ILN-ARSN-IPHE-FIBR-23956
ILN-ARSN-IPHE-100GE-24297 ILN-IPHE-SBND-100GE-24342 Backbone ARSN-IPHE Backbone IPHE-SBND Anderson University Ball State University Goshen College Grace College Holy Cross College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic South Bend Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana |
| Current State: | Resolved |
| Start Time: | 2025-07-15 21:47:15 |
| End Time: | 2025-07-15 21:47:27 |
| Outgoing Notification Text | Backbone ARSN-IPHE was briefly unavailable. Network engineers have been contacted to investigate. The reason for outage is pending. Member traffic was re-routed via redundant connections. |
| Ticket No.: | CHG0095353 |
| Subject: | Maintenance - I-Light Backbone GARY-SBND |
| Source Of Impact: | Internal |
| Affected: | Backbone GARY-SBND
Goshen College Indiana University Northwest Ivy Tech East Chicago Ivy Tech Lafayette Ivy Tech Michigan City Ivy Tech Northwest Ivy Tech Valparaiso Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University Wabash College WBAA - NPR Greater Lafayette |
| Start Time: | 2025-07-23 04:00:00 |
| End Time: | 2025-07-23 10:00:00 |
| Outgoing Notification Text | Backbone GARY-SBND will be unavailable while I-Light engineers replace optical cards at GARY and SBND for the I-Light refresh. An outage is expected while the cards are replaced. Backbone traffic will re-route via redundant paths. The entire window is reserved. |
| Ticket No.: | CHG0095303 |
| Subject: | Maintenance - I-Light Backbones FTWY-SBND & IPHE-SBND |
| Source Of Impact: | Internal |
| Affected: | Backbone FTWY-SBND
Backbone IPHE-SBND Indiana GigaPOP Anderson University Ball State University Earlham College Holy Cross College Huntington University Huntington University-Parkview Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Manchester University - Ft. Wayne Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana |
| Start Time: | 2025-07-24 04:01:00 |
| End Time: | 2025-07-24 10:00:00 |
| Outgoing Notification Text | Backbones FTWY-SBND & IPHE-SBND will be unavailable while I-Light engineers replace optical cards at FTWY and SBND for the I-Light refresh. An outage is expected while the cards are replaced. Backbone traffic will re-route via redundant paths. The entire window is reserved. |
| Ticket No.: | CHG0093438 |
| Subject: | Maintenance - I-Light Members Huntington University-Parkview & Trine University - Ft.Wayne Campus |
| Source Of Impact: | Vendor |
| Affected: | Huntington University-Parkview
Trine University - Ft.Wayne Campus |
| Start Time: | 2025-07-24 04:00:00 |
| End Time: | 2025-07-24 10:00:00 |
| Outgoing Notification Text | Members Huntington University-Parkview & Trine University - Ft.Wayne Campus will be unavailable while circuit provider Comcast performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0095302 |
| Subject: | Maintenance - I-Light Backbone GARY-STAR |
| Source Of Impact: | Internal |
| Affected: | Backbone GARY-STAR
FABRIC Operations Indiana GigaPOP |
| Start Time: | 2025-07-22 04:01:00 |
| End Time: | 2025-07-22 10:00:00 |
| Outgoing Notification Text | Backbone GARY-STAR will be unavailable while I-Light engineers replace optical cards at GARY and STAR for the I-Light refresh. An outage is expected while the cards are replaced. Backbone traffic will re-route via redundant paths. The entire window is reserved. |