I-Light Network Operations Report
2025-05-23 - 2025-06-05
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0216922 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone ARSN-IPHE | Circuit - Damaged Fiber | Vendor | Closed | 2025-05-23 17:30:36 | 2025-05-24 00:31:51 | 0 days 7 hr 1 min |
| INC0216943 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone OAKC-VINC | Undetermined | Undetermined | Resolved | 2025-05-23 20:41:52 | 2025-05-23 20:42:02 | 0 days 0 hr 0 min |
| INC0217042 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Member Martin University | Circuit - Cut Fiber | Vendor | Closed | 2025-05-24 20:19:20 | 2025-05-28 21:32:26 | 4 days 1 hr 13 min |
| INC0217451 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone FTWY-IVYFTWYN | Power - Commercial Power | Vendor | Closed | 2025-05-28 16:36:24 | 2025-05-29 02:25:55 | 0 days 9 hr 49 min |
| INC0218208 | 2 - High | 2 - High | Outage Resolved - I-Light Backbones FTWY-MARN & IPHE-SBND | Circuit - Other | Vendor | Resolved | 2025-06-03 09:15:00 | 2025-06-03 16:46:12 | 0 days 7 hr 31 min |
| INC0218611 | 2 - High | 2 - High | Brief Outage - I-Light Backbone FTWY-MARN | Undetermined | Undetermined | Resolved | 2025-06-05 10:17:45 | 2025-06-05 10:17:49 | 0 days 0 hr 0 min |
| Ticket No.: | INC0216922 |
| Subject: | Outage Resolved - I-Light Backbone ARSN-IPHE |
| Source Of Impact: | Vendor |
| Affected: | ILN-ARSN-IPHE-FIBR-23956
Backbone ARSN-IPHE Anderson University Ball State University Goshen College Grace College Holy Cross College Huntington University Huntington University-Parkview Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic South Bend Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana |
| Current State: | Closed |
| Start Time: | 2025-05-23 17:30:36 |
| End Time: | 2025-05-24 00:31:51 |
| Outgoing Notification Text | The backbone ARSN-IPHE is now available. Vendor Zayo crews have completed repairs and no additional outages are expected. |
| Ticket No.: | INC0216943 |
| Subject: | Brief Outage - I-Light Backbone OAKC-VINC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-OAKC-VINC-100GE-24286
Backbone OAKC-VINC Hanover College I-Light I-Light Engineering & Support Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square IU School of Medicine Health Science Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Aviation Vincennes University - Fort Branch Vincennes University - Indiana Deaf School Vincennes University - Jasper Vincennes University - Lebanon Vincennes University - Plainfield Wabash College |
| Current State: | Resolved |
| Start Time: | 2025-05-23 20:41:52 |
| End Time: | 2025-05-23 20:42:02 |
| Outgoing Notification Text | Backbone OAKC-VINC is available following a brief outage. Network engineers have been contacted to investigate. The reason for outage is undetermined. |
| Ticket No.: | INC0217042 |
| Subject: | Outage Resolved - I-Light Member Martin University |
| Source Of Impact: | Vendor |
| Affected: | mpswj.martin.ilight.net
ups.martin.ilight.net ILN-BLTN-MARTIN-GIGE-25652 ILN-MARTIN-MARTIN-GIGE-25527 Martin University |
| Current State: | Closed |
| Start Time: | 2025-05-24 20:19:20 |
| End Time: | 2025-05-28 21:32:26 |
| Outgoing Notification Text | Member Martin University is now available. AT&T indicated a fiber failure has been repaired. and I-Light Engineering has verified the restoration. No further outages are expected. |
| Ticket No.: | INC0217451 |
| Subject: | Outage Resolved - I-Light Backbone FTWY-IVYFTWYN |
| Source Of Impact: | Vendor |
| Affected: | bbsw.ivyftwn.ilight.net
ILN-FTWY-IVYFTWN-FIBR-03914 Backbone FTWY-IVYFTWN Backbone IVYFTWN-PFW2 Indiana University Fort Wayne Ivy Tech Fort Wayne Purdue University Ft. Wayne University of St. Francis |
| Current State: | Closed |
| Start Time: | 2025-05-28 16:36:24 |
| End Time: | 2025-05-29 02:25:55 |
| Outgoing Notification Text | Core Node IVYFTWN is now available. Network engineers identified a suspected fiber break. Circuit provider Zayo found damage caused by a boring machine and rolled services over to new fiber to restore connectivity. No further outages are expected. |
| Ticket No.: | INC0218208 |
| Subject: | Outage Resolved - I-Light Backbones FTWY-MARN & IPHE-SBND |
| Source Of Impact: | Vendor |
| Affected: | ILN-FTWY-MARN-FIBR-1513
Backbone FTWY-MARN Backbone IPHE-SBND Anderson University Ball State University Earlham College Goshen College Grace College Holy Cross College Huntington University Huntington University-Parkview I-Light I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA - NPR Greater Lafayette WFWA - PBS Fort Wayne WNIT - PBS Michiana |
| Current State: | Resolved |
| Start Time: | 2025-06-03 09:15:00 |
| End Time: | 2025-06-03 16:46:12 |
| Outgoing Notification Text | Backbones FTWY-MARN & IPHE-SBND are now available. Circuit provider Zayo dispatched a splicing crew. Zayo reported the reason for outage was a disconnected jumper in a hut in Markle, IN. Crews replaced the jumper as service was degraded when the old jumper was connected. No further outages are expected. |
| Ticket No.: | INC0218611 |
| Subject: | Brief Outage - I-Light Backbone FTWY-MARN |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-MARN-100GE-24303
Backbone FTWY-MARN Anderson University Ball State University Earlham College Goshen College Grace College Huntington University Huntington University-Parkview Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana Wesleyan University Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Connersville Ivy Tech Fort Wayne Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Muncie Ivy Tech Richmond Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Kokomo Purdue Polytechnic Richmond Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of St. Francis WFWA - PBS Fort Wayne |
| Current State: | Resolved |
| Start Time: | 2025-06-05 10:17:45 |
| End Time: | 2025-06-05 10:17:49 |
| Outgoing Notification Text | Backbone FTWY-MARN was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | CHG0093165 |
| Subject: | Maintenance - I-Light Members Ivy Tech Lawrenceburg & Sellersburg |
| Source Of Impact: | Vendor |
| Affected: | Ivy Tech Lawrenceburg
Ivy Tech Sellersburg |
| Start Time: | 2025-06-14 02:00:00 |
| End Time: | 2025-06-14 10:00:00 |
| Outgoing Notification Text | Members Ivy Tech Lawrenceburg & Sellersburg will be unavailable while circuit provider Zayo performs forced fiber relocation due to road construction. The entire window is reserved. |
| Ticket No.: | CHG0093521 |
| Subject: | Maintenance - I-Light Ciena Software Upgrade |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2025-06-11 04:01:00 |
| End Time: | 2025-06-11 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be working with Ciena to enable OSRP and L0CP features ahead of the Flex Grid upgrades. I-Light and Ciena engineers will perform the software change on one node at a time, ceasing activity if any disruptions to services are observed. No outages are expected although the entire maintenance window is reserved. |
| Ticket No.: | CHG0093438 |
| Subject: | Maintenance - I-Light Members Huntington University-Parkview & Trine University - Ft.Wayne Campus |
| Source Of Impact: | Vendor |
| Affected: | Huntington University-Parkview
Trine University - Ft.Wayne Campus |
| Start Time: | 2025-06-11 04:00:00 |
| End Time: | 2025-06-11 10:00:00 |
| Outgoing Notification Text | Members Huntington University-Parkview & Trine University - Ft.Wayne Campus will be unavailable while circuit provider Comcast performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0093037 |
| Subject: | Maintenance - I-Light Member IU Research Network |
| Source Of Impact: | Internal |
| Affected: | Member IU Research Network |
| Start Time: | 2025-06-08 13:00:00 |
| End Time: | 2025-06-08 14:00:00 |
| Outgoing Notification Text | I-Light engineers will be moving fiber patching for circuit ILN-HPER-IPHE-100GE-28598 to use the BerryComm fiber between ES and LL. An outage is expected while the fiber patches are moved. The entire window is reserved. |
| Ticket No.: | CHG0093650 |
| Subject: | Maintenance - I-Light Core Nodes STFRNCS & IVYFTWN |
| Source Of Impact: | Internal |
| Affected: | Backbone FTWY-IVYFTWN
Backbone FTWY-STFRNCS Backbone IVYFTWN-PFW2 Backbone PFW4-STFRNCS Indiana University Fort Wayne Ivy Tech Fort Wayne Purdue University Ft. Wayne St. Francis Crown Point University of St. Francis WFWA - PBS Fort Wayne |
| Start Time: | 2025-06-12 04:01:00 |
| End Time: | 2025-06-12 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be upgrading software on I-Light Switch Nodes STFRNCS and IVYFTWN . An outage of thirty (30) minutes is expected per node; however, the entire maintenance window is reserved. |
| Ticket No.: | CHG0093624 |
| Subject: | Maintenance - I-Light Core Nodes PFW2 & PFW4 |
| Source Of Impact: | Internal |
| Affected: | Backbone IVYFTWN-PFW2
Backbone PFW2-PFW3 Backbone PFW3-PFW4 Backbone PFW4-STFRNCS Indiana University Fort Wayne Ivy Tech Fort Wayne Purdue University Ft. Wayne University of St. Francis WFWA - PBS Fort Wayne |
| Start Time: | 2025-06-10 04:00:00 |
| End Time: | 2025-06-10 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be upgrading software on I-Light Switch Nodes PFW4 & PFW2. An outage of thirty (30) minutes is expected per node; however, the entire maintenance window is reserved. |