I-Light Network Operations Report
2024-09-27 - 2024-10-10
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0188745 | 2 - High | 2 - High | Brief Outage - I-Light Backbone KOKM-LFYT | Undetermined | Undetermined | Closed | 2024-09-27 13:44:42 | 2024-09-27 13:51:11 | 0 days 0 hr 6 min |
| INC0188828 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Member Ivy Tech Anderson | Hardware | Internal | Closed | 2024-09-28 01:52:56 | 2024-09-30 19:33:20 | 2 days 17 hr 40 min |
| INC0189874 | 2 - High | 2 - High | Brief Outage - I-Light Member Huntington University | Undetermined | Undetermined | Resolved | 2024-10-08 18:41:03 | 2024-10-08 18:41:13 | 0 days 0 hr 0 min |
| Ticket No.: | INC0188745 |
| Subject: | Brief Outage - I-Light Backbone KOKM-LFYT |
| Source Of Impact: | Undetermined |
| Affected: | ILN-KOKM-LFYT-10GE-1572
Backbone KOKM-LFYT AgIT Call Center - CES Helpdesk Ball State University Fishers Ball State University Learning Center Earlham College I-Light Engineering & Support Indiana Office of Technology Indiana University East Indiana University East - New Castle Indiana University Kokomo Ivy Tech Indianapolis Central Office Ivy Tech Kokomo Ivy Tech Lawrenceburg Michiana Hematology Purdue Polytechnic Kokomo Taylor University Wabash College |
| Current State: | Closed |
| Start Time: | 2024-09-27 13:44:42 |
| End Time: | 2024-09-27 13:51:11 |
| Outgoing Notification Text | Backbone KOKM-LFYT is available following a brief outage. Indiana network engineers have been contacted to investigate. The reason for outage is undetermined. |
| Ticket No.: | INC0188828 |
| Subject: | Outage Resolved - I-Light Member Ivy Tech Anderson |
| Source Of Impact: | Internal |
| Affected: | bbsw.ivyarsn60.ilight.net
mpswj.ivyandr.ilight.net |
| Current State: | Closed |
| Start Time: | 2024-09-28 01:52:56 |
| End Time: | 2024-09-30 19:33:20 |
| Outgoing Notification Text | Member Ivy Tech Anderson is now available. I-Light network engineers restored services by replacing a failed switch after power restored. |
| Ticket No.: | INC0189874 |
| Subject: | Brief Outage - I-Light Member Huntington University |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-HUNTNGTN-10GE-24037
Member Huntington University |
| Current State: | Resolved |
| Start Time: | 2024-10-08 18:41:03 |
| End Time: | 2024-10-08 18:41:13 |
| Outgoing Notification Text | Member Huntington University was briefly unavailable. Huntington University Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | CHG0084229 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2024-10-11 04:01:00 |
| End Time: | 2024-10-11 10:00:00 |
| Outgoing Notification Text | Please note this was the third of three maintenance windows. Member Ivy Tech Terre Haute remained available while circuit provider performed non-disruptive maintenance. Maintenance has been completed. |
| Ticket No.: | CHG0084299 |
| Subject: | Maintenance Completed - I-Light Member Earlham College |
| Source Of Impact: | Internal |
| Affected: | Member Earlham College |
| Start Time: | 2024-10-11 00:00:00 |
| End Time: | 2024-10-11 02:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0084551 |
| Subject: | Maintenance - I-Light POPs TRRH and BLTN |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-10-11 14:30:00 |
| End Time: | 2024-10-11 22:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0084537 |
| Subject: | Maintenance - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-10-20 04:01:00 |
| End Time: | 2024-10-20 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |