I-Light Network Operations Report
2024-06-21 - 2024-07-04
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0179088 | 2 - High | 2 - High | Availability - I-Light Backbones MCCI-PUNC and PUNC-VALP | Undetermined | Undetermined | Closed | 2024-06-27 23:44:10 | 2024-06-28 00:40:10 | 0 days 0 hr 56 min |
| INC0179380 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone BLTN-CLMB | Circuit - Damaged Fiber | Vendor | Resolved | 2024-07-01 17:25:02 | 2024-07-02 15:36:58 | 0 days 22 hr 11 min |
| INC0179527 | 2 - High | 2 - High | Brief Outage - I-Light Backbone NEWA-EVVL | Undetermined | Undetermined | Resolved | 2024-07-02 21:44:11 | 2024-07-02 21:45:44 | 0 days 0 hr 1 min |
| Ticket No.: | INC0179088 |
| Subject: | Availability - I-Light Backbones MCCI-PUNC and PUNC-VALP |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MCCI-PUNC-10GE-25433
ILN-PUNC-VALP-LAG-25897 Backbone MCCI-PUNC Backbone VALP-PUNC Backbone VALP-VALP Goshen College Purdue NorthWest Westville Campus Purdue Northwest Hammond Campus Valparaiso University |
| Current State: | Closed |
| Start Time: | 2024-06-27 23:44:10 |
| End Time: | 2024-06-28 00:40:10 |
| Outgoing Notification Text | Backbone MCCI-PUNC is now available following an outage. I-Light and Purdue Northwest Westville Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0179380 |
| Subject: | Outage Resolved - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | ILN-BLTN-CLMB-FIBR-24220
Backbone BLTN-CLMB Calumet College of Saint Joseph Franklin College I-Light IU Radio and TV IU Research Network Indiana Office of Technology Indiana University Bloomington & Indianapolis Indiana University Purdue University Columbus Indiana University Purdue University Columbus Learning Center Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Plainfield Martin University St. Francis Crown Point Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV |
| Current State: | Resolved |
| Start Time: | 2024-07-01 17:25:02 |
| End Time: | 2024-07-02 15:36:58 |
| Outgoing Notification Text | Backbone BLTN-CLMB is currently available. Zayo Engineers were dispatched and found aerial fiber pulled to the ground in two different locations. Repairs were completed at the first location, then crews moved to the second. This aerial cable was on the ground and had been cut by suspected copper thieves. Zayo crews are now hands off, and no further outages are expected. |
| Ticket No.: | INC0179527 |
| Subject: | Brief Outage - I-Light Backbone NEWA-EVVL |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-NEWA-100GE-24292
ILN-CROT-IPHE-EVPL-25009 ILN-CROT-IPHE-OSPF-27102 ILN-EVVL-IPIU-EVPL-25047 ILN-EVVL-NEWA-100GE-24292 ILN-HNRCLLG-IPHE-EVPL-25013 ILN-IPHE-IYVMDSN-EVPL-24614 ILN-IPHE-NEWA-EVPL-24532 ILN-IPHE-NEWA-EVPL-24544 ILN-IPIU-ISUFEDERAL-EVPL-24743 ILN-IPIU-IUSMEVVL-EVPL-25003 ILN-IPIU-IUSMEVVL-EVPL-25328 ILN-IPIU-IUSMEVVL-OSPF-27103 ILN-IPIU-IVYEVNS-EVPL-24720 ILN-IPIU-IVYTRRE-EVPL-24582 ILN-IPIU-NEWA-EVPL-24545 ILN-IPIU-ROSEHUL-EVPL-24753 ILN-IPIU-STMARYWD-EVPL-24583 ILN-IPIU-TRRH-EVPL-24739 ILN-IPIU-WABASHHAYES-EVPL-24984 ILN-IPIU-WABASHHAYS-EVPL-25737 ILN-IUSEJEFF-NEWA-EVPL-24534 ILN-IUSEJEFF-NEWA-EVPL-24535 ILN-IUSEJEFF-NEWA-EVPL-24536 ILN-IUSEJEFF-NEWA-EVPL-24537 ILN-IUSEJEFF-NEWA-EVPL-24538 ILN-IUSEJEFF-NEWA-EVPL-24539 ILN-IUSEJEFF-NEWA-EVPL-24540 ILN-IUSEJEFF-NEWA-EVPL-24541 ILN-LFYT-PUNA-EVPL-25888 ILN-MP-MP-VLAN-03705 ILN-MP-MP-VLAN-24005 ILN-MP-OAKC-EVPL-24562 ILN-MP-UNIEVANS-EVPL-24721 ILN-MP-VINC-EVPL-24572 ILN-VINC-REEVES-EVPL-25474 ILN-VINC-VUAVI-EVPL-25473 ILN-VINC-VUFTB-EVPL-25852 ILN-VINC-VUJSPER-EVPL-24608 ILN-VINC-VULEBAN-EVPL-25476 Hanover College I-Light Engineering & Support Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square IU School of Medicine Health Science Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Ivy Tech Terre Haute Oakland City University Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Current State: | Resolved |
| Start Time: | 2024-07-02 21:44:11 |
| End Time: | 2024-07-02 21:45:44 |
| Outgoing Notification Text | Backbone NEWA-EVVL was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | CHG0080124 |
| Subject: | Maintenance Rescheduled 1 of 2 - I-Light Backbones NEWA-CLMB & CLMB-CROT |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg Backbone NEWA-CLMB Backbone CLMB-CROT Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Terre Haute Member Oakland City University Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Start Time: | 2024-07-15 04:00:00 |
| End Time: | 2024-07-15 09:00:00 |
| Outgoing Notification Text | *Please note the updated timeframe Please note this is the second of two maintenance windows. Backbones NEWA-CLMB & CLMB-CROT will be unavailable while circuit provider Zayo performs maintenance in Columbus, IN. The entire window is reserved. Traffic will reroute via redundant connections, except members Ivy Tech Lawrenceburg & Ivy Tech Sellersburg. |
| Ticket No.: | CHG0080281 |
| Subject: | Maintenance - I-Light Backbones BLTN-IPHE & HPER-IPHE |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone BLTN-IPHE Franklin College I-Light I-Light Engineering & Support IU Radio and TV IU Research Network IU Research Network Operations IU School of Medicine Health Science Indiana GigaPOP Indiana Gigapop Indiana Office of Technology Indiana University Bloomington & Indianapolis Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University Purdue University Columbus Learning Center Indiana University South Bend Indiana University Southeast - Water Tower Square Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Plainfield Martin University OmniSOC Engineering & Support St. Francis Crown Point Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV |
| Start Time: | 2024-07-12 03:59:00 |
| End Time: | 2024-07-12 10:00:00 |
| Outgoing Notification Text | Backbones BLTN-IPHE & HPER-IPHE will be at risk while circuit provider SCI-REMC performs non-disruptive maintenance on adjacent fibers. The entire window is reserved. |
| Ticket No.: | CHG0080735 |
| Subject: | Maintenance - I-Light Member Huntington University-Arizona Campus |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University-Arizona Campus |
| Start Time: | 2024-07-14 04:00:00 |
| End Time: | 2024-07-14 08:00:00 |
| Outgoing Notification Text | Member Huntington University-Arizona Campus will be unavailable while circuit provider Sun Corridor Network performs software upgrades. The entire window is reserved. |
| Ticket No.: | CHG0080217 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-11 04:01:00 |
| End Time: | 2024-07-11 10:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0080366 |
| Subject: | Maintenance - I-Light Member Indiana Wesleyan University |
| Source Of Impact: | Vendor |
| Affected: | Indiana Wesleyan University-Ott Hall |
| Start Time: | 2024-08-08 04:01:00 |
| End Time: | 2024-08-08 09:00:00 |
| Outgoing Notification Text | Indiana Wesleyan University Ott Hall will be unavailable while circuit provider Zayo performs software maintenance. The entire window is reserved. |
| Ticket No.: | CHG0079685 |
| Subject: | Maintenance Rescheduled 2 of 2 - I-Light Backbones NEWA-CLMB & CLMB-CROT |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg Backbone NEWA-CLMB Backbone CLMB-CROT Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Terre Haute Member Oakland City University Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Start Time: | 2024-07-16 04:01:00 |
| End Time: | 2024-07-16 09:00:00 |
| Outgoing Notification Text | *Please note the updated timeframe Please note this is the second of two maintenance windows. Backbones NEWA-CLMB & CLMB-CROT will be unavailable while circuit provider Zayo performs maintenance in Columbus, IN. The entire window is reserved. Traffic will reroute via redundant connections, except members Ivy Tech Lawrenceburg & Ivy Tech Sellersburg. |
| Ticket No.: | CHG0080744 |
| Subject: | Maintenance - I-Light Vendor Sun Corridor Network |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2024-07-21 05:00:00 |
| End Time: | 2024-07-21 09:00:00 |
| Outgoing Notification Text | TBD |
| Ticket No.: | CHG0080216 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-10 04:01:00 |
| End Time: | 2024-07-10 10:00:00 |
| Outgoing Notification Text | Please note this is the second of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0080141 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-07-09 04:01:00 |
| End Time: | 2024-07-09 10:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. |