I-Light Network Operations Report
2024-03-15 - 2024-03-28
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0168565 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GARY-MCCI | Unannounced Maintenance | Vendor | Resolved | 2024-03-15 05:01:57 | 2024-03-15 08:30:58 | 0 days 3 hr 29 min |
| INC0169009 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GARY-MCCI | Unannounced Maintenance | Vendor | Resolved | 2024-03-20 05:02:30 | 2024-03-20 08:38:09 | 0 days 3 hr 35 min |
| INC0169740 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone CHIC-IPHE | Unannounced Maintenance | Vendor | Closed | 2024-03-26 04:07:44 | 2024-03-26 07:34:03 | 0 days 3 hr 26 min |
| Ticket No.: | INC0168565 |
| Subject: | Outage Resolved - I-Light Backbone GARY-MCCI |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-MCCI-FIBR-1509
ILN-GARY-IVYMCHGN-FIBR-04062 ILN-PUNC-VALP-FIBR-3904 Backbone GARY-MCCI Backbone PUNC-VALP Anderson University Ball State University Bethel University Earlham College Goshen College Grace College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue NorthWest Westville Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Resolved |
| Start Time: | 2024-03-15 05:01:57 |
| End Time: | 2024-03-15 08:30:58 |
| Outgoing Notification Text | Backbone GARY-MCCI is now available. Zayo Engineers were contacted and reported the reason for the outage was third party planned maintenance that has now been completed. No additional outages are expected. |
| Ticket No.: | INC0169009 |
| Subject: | Outage Resolved - I-Light Backbone GARY-MCCI |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-MCCI-FIBR-1509
Backbone GARY-MCCI Anderson University Ball State University Bethel University Earlham College Goshen College Grace College Holy Cross College Huntington University I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic Kokomo Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University University of Notre Dame University of St. Francis WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation Wabash College |
| Current State: | Resolved |
| Start Time: | 2024-03-20 05:02:30 |
| End Time: | 2024-03-20 08:38:09 |
| Outgoing Notification Text | Backbone GARY-MCCI is now available. Vendor Zayo Engineers have been contacted. The reason for the outage was planned 3rd party maintenance. |
| Ticket No.: | INC0169740 |
| Subject: | Outage Resolved - I-Light Backbone CHIC-IPHE |
| Source Of Impact: | Vendor |
| Affected: | GLOBAL-CHIC-IPHE-4xOTU4-26316
GLOBAL-CHIC-IPHE-100GE-27130 GLOBAL-CHIC-IPHE-100GE-27131 GLOBAL-CHIC-IPHE-100GE-27132 GLOBAL-CHIC-IPHE-100GE-27133 Backbone CHIC-IPHE |
| Current State: | Closed |
| Start Time: | 2024-03-26 04:07:44 |
| End Time: | 2024-03-26 07:34:03 |
| Outgoing Notification Text | Backbone CHIC-IPHE is now available due to scheduled maintenance via Internet2. Maintenance has been completed and services restored. |
| Ticket No.: | CHG0077602 |
| Subject: | Maintenance Completed 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-04-02 04:01:00 |
| End Time: | 2024-04-02 10:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Vendor Joink was performing circuit maintenance.Maintenance has been completed. |
| Ticket No.: | CHG0077086 |
| Subject: | Maintenance 1 of 2 - I-Light Backbones ARSN-IPHE & IPHE-SBND |
| Source Of Impact: | Vendor |
| Affected: | Backbone ARSN-IPHE
Backbone IPHE-SBND Ivy Tech Anderson Ivy Tech Fairbanks Anderson University Ball State University Bethel University Goshen College Grace College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue NorthWest Westville Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation Wabash College |
| Start Time: | 2024-04-11 04:01:00 |
| End Time: | 2024-04-11 09:00:00 |
| Outgoing Notification Text | Please note this is the first of two maintenance windows. Backbones ARSN-IPHE & IPHE-SBND and Members Ivy Tech Fairbanks & Anderson will be unavailable while circuit vendor Zayo performs maintenance in Noblesville, IN. The entire window is reserved. Backbone traffic is expected to reroute via redundant connections. |
| Ticket No.: | CHG0077656 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-04-04 04:01:00 |
| End Time: | 2024-04-04 10:00:00 |
| Outgoing Notification Text | Please note this is the third of three maintenance windows. Vendor Joink will be performing circuit maintenance. No outages are expected, however the entire window is reserved. |
| Ticket No.: | CHG0077408 |
| Subject: | Maintenance - I-Light Member Vincennes University |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University |
| Start Time: | 2024-04-09 05:00:00 |
| End Time: | 2024-04-09 10:00:00 |
| Outgoing Notification Text | The backup connection to Member Vincennes University will be unavailable while circuit provider Metronet performs maintenance. The entire window is reserved. |
| Ticket No.: | CHG0077202 |
| Subject: | Maintenance 2 of 2 - I-Light Backbones ARSN-IPHE & IPHE-SBND |
| Source Of Impact: | Vendor |
| Affected: | Backbone ARSN-IPHE
Backbone IPHE-SBND Ivy Tech Anderson Ivy Tech Fairbanks Anderson University Ball State University Bethel University Goshen College Grace College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue NorthWest Westville Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation Wabash College |
| Start Time: | 2024-04-12 04:01:00 |
| End Time: | 2024-04-12 09:00:00 |
| Outgoing Notification Text | Please note this is the second of two maintenance windows. Backbones ARSN-IPHE & IPHE-SBND and Members Ivy Tech Fairbanks & Anderson will be unavailable while circuit vendor Zayo performs maintenance in Noblesville, IN. The entire window is reserved. Backbone traffic is expected to reroute via redundant connections. |
| Ticket No.: | CHG0077655 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-04-03 04:01:00 |
| End Time: | 2024-04-03 10:00:00 |
| Outgoing Notification Text | Please note this is the second of three maintenance windows. Vendor Joink will be performing circuit maintenance. No outages are expected, however the entire window is reserved. |