I-Light Network Operations Report
2024-01-19 - 2024-02-01
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0163274 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone MUNC-RCMD | Circuit - Cut Fiber | Vendor | Resolved | 2024-01-22 21:56:49 | 2024-01-23 17:55:05 | 0 days 19 hr 58 min |
| INC0163406 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone IVYWRSW-LGNR | Circuit - Damaged Fiber | Vendor | Resolved | 2024-01-24 05:48:00 | 2024-01-25 03:26:14 | 0 days 21 hr 38 min |
| INC0164219 | 3 - Moderate | 3 - Moderate | Brief Outage Resolved - I-Light Backbone FTWY-MARN | Undetermined | Undetermined | Resolved | 2024-01-31 09:40:13 | 2024-01-31 09:40:24 | 0 days 0 hr 0 min |
| Ticket No.: | INC0163274 |
| Subject: | Outage Resolved - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-MUNC-RCMD-FIBR-04117
Backbone MUNC-RCMD Earlham College Indiana University East Ivy Tech Connersville Ivy Tech Lawrenceburg Ivy Tech Richmond Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2024-01-22 21:56:49 |
| End Time: | 2024-01-23 17:55:05 |
| Outgoing Notification Text | I-Light Backbone MUNC-RCMD is currently available. Zayo Engineers reported 900 ft. of damaged fiber due to an auto accident. Service is restored after crews completed replacing fiber. No further outages are expected. |
| Ticket No.: | INC0163406 |
| Subject: | Outage Resolved - I-Light Backbone IVYWRSW-LGNR |
| Source Of Impact: | Vendor |
| Affected: | ILN-IVYWRSW-LGNR-FIBR-23892
Backbone IVYWRSW-LGNR Ivy Tech Warsaw Manchester University - North Manchester Campus |
| Current State: | Resolved |
| Start Time: | 2024-01-24 05:48:00 |
| End Time: | 2024-01-25 03:26:14 |
| Outgoing Notification Text | Backbone IVYWRSW-LGNR is now stable. The Zayo Technician identified a bad splice and performed repairs. No additional outages are expected. |
| Ticket No.: | INC0164219 |
| Subject: | Brief Outage Resolved - I-Light Backbone FTWY-MARN |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-MARN-100GE-24303
Backbone FTWY-MARN Anderson University Ball State University Earlham College Global Research Network Operations Center Goshen College Huntington University I-Light Engineering & Support Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana Wesleyan University Ivy Tech Connersville Ivy Tech Fort Wayne Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Richmond Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of St. Francis |
| Current State: | Resolved |
| Start Time: | 2024-01-31 09:40:13 |
| End Time: | 2024-01-31 09:40:24 |
| Outgoing Notification Text | Backbone FTWY-MARN was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | CHG0075664 |
| Subject: | Maintenance Completed - I-Light POP IPHE |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2024-02-26 12:00:00 |
| End Time: | 2024-02-27 00:00:00 |
| Outgoing Notification Text | Facility provider Netrality will be performing generator maintenance at IPHE. No outages are expected; however, the entire window is reserved. |
| Ticket No.: | CHG0075994 |
| Subject: | Maintenance - I-Light opt2.iphe new card install |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-02-06 14:00:00 |
| End Time: | 2024-02-06 16:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0075955 |
| Subject: | Maintenance 2 of 3 Completed - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Ivy Tech Terre Haute Member Rose Hulman Institute of Technology |
| Start Time: | 2024-02-06 23:00:00 |
| End Time: | 2024-02-07 11:00:00 |
| Outgoing Notification Text | The listed assets remained available while circuit provider JOINK performed maintenance. Maintenance has been completed. |
| Ticket No.: | CHG0076333 |
| Subject: | Maintenance Completed - I-Light POP ICTC |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2024-02-16 12:00:00 |
| End Time: | 2024-02-16 21:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076125 |
| Subject: | ILN and ING new connection staging |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-02-08 14:00:00 |
| End Time: | 2024-02-08 16:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0074572 |
| Subject: | Maintenance Completed - I-Light Member Vincennes University - Subaru |
| Source Of Impact: | Vendor |
| Affected: | Vincennes University - Subaru |
| Start Time: | 2024-02-02 05:01:00 |
| End Time: | 2024-02-02 11:00:00 |
| Outgoing Notification Text | Member Vincennes University - Subaru remained available while circuit provider Wintek performed maintenance in West Lafayette, IN. Maintenance has been completed. |
| Ticket No.: | CHG0076695 |
| Subject: | Maintenance - I-Light Backbone CONNERS-RCMD |
| Source Of Impact: | Internal |
| Affected: | Earlham College
Indiana University East Ivy Tech Connersville Ivy Tech Lawrenceburg Ivy Tech Richmond Purdue Polytechnic Richmond |
| Start Time: | 2024-03-01 05:00:00 |
| End Time: | 2024-03-01 11:00:00 |
| Outgoing Notification Text | Backbone CONNERS-RCMD will be unavailable while I-Light Engineers work with Zayo engineers to repair the spare fiber on this span. Outages are expected and the entire window is reserved. |
| Ticket No.: | CHG0076619 |
| Subject: | Maintenance 2 of 2 - I-Light Member Ivy Tech Bloomington |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Bloomington |
| Start Time: | 2024-03-15 04:01:00 |
| End Time: | 2024-03-15 09:00:00 |
| Outgoing Notification Text | Please note this is the second of two maintenance windows. Member Ivy Tech Bloomington will be unavailable while vendor Zayo performs fiber relocation in Bloomington, IN. The entire window is reserved. |
| Ticket No.: | CHG0075761 |
| Subject: | Maintenance - I-Light POP IPHE |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2024-02-28 12:00:00 |
| End Time: | 2024-02-29 00:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076344 |
| Subject: | Maintenance - I-Light Member Purdue Polytechnic South Bend |
| Source Of Impact: | Internal |
| Affected: | Member Purdue Polytechnic South Bend |
| Start Time: | 2024-03-01 13:30:00 |
| End Time: | 2024-03-01 15:30:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076613 |
| Subject: | Maintenance - I-Light Backbone MCCI-SBND |
| Source Of Impact: | Internal |
| Affected: | Backbone GARY-SBND
Backbone IPIU-SBND Backbone LL-STAR Backbone MCCI-SBND Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Grace College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Member Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of Notre Dame Member University of St. Francis Member Wabash College Member WBAA, PBS Station W. Lfyt Member WFWA - Fort Wayne PBS Member WNIT - Michiana Public Broadcasting Corporation Peer Indiana GigaPOP |
| Start Time: | 2024-03-08 05:00:00 |
| End Time: | 2024-03-08 11:00:00 |
| Outgoing Notification Text | ***Please note the updated time frame. It is now 3/8 05:00:00 to 3/8 11:00:00 UTC*** Backbone MCCI-SBND will be unavailable while I-Light Engineers perform maintenance to address a high received span loss alarm from the MCCI side. Outages are expected and the entire window is reserved. |
| Ticket No.: | CHG0076553 |
| Subject: | Maintenance 1 of 2 - I-Light Member Ivy Tech Bloomington |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Bloomington |
| Start Time: | 2024-03-14 04:01:00 |
| End Time: | 2024-03-14 09:00:00 |
| Outgoing Notification Text | Please note this is the first of two maintenance windows. Member Ivy Tech Bloomington will be unavailable while vendor Zayo performs fiber relocation in Bloomington, IN. The entire window is reserved. |
| Ticket No.: | CHG0076345 |
| Subject: | Maintenance - I-Light Member Purdue Polytechnic Anderson |
| Source Of Impact: | Internal |
| Affected: | Member Purdue Polytechnic Anderson |
| Start Time: | 2024-03-08 17:00:00 |
| End Time: | 2024-03-08 19:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0075913 |
| Subject: | Maintenance 1 of 3 Completed - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Ivy Tech Terre Haute Member Rose Hulman Institute of Technology |
| Start Time: | 2024-02-05 23:00:00 |
| End Time: | 2024-02-06 11:00:00 |
| Outgoing Notification Text | The listed assets remained available while circuit provider JOINK performed maintenance. Maintenance has been completed. |
| Ticket No.: | CHG0076007 |
| Subject: | testing on opt.iphe |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-02-06 19:00:00 |
| End Time: | 2024-02-06 20:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076056 |
| Subject: | Maintenance Completed - I-Light opt2.iphe new card configuration |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-02-07 15:00:00 |
| End Time: | 2024-02-07 19:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076205 |
| Subject: | ILN/ING new connection testing |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-02-12 15:00:00 |
| End Time: | 2024-02-12 22:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076162 |
| Subject: | Maintenance Completed 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-02-13 05:01:00 |
| End Time: | 2024-02-13 11:00:00 |
| Outgoing Notification Text | JOINK engineers were performing maintenance on the listed affected. Maintenance has been completed. |
| Ticket No.: | CHG0075956 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Ivy Tech Terre Haute Member Rose Hulman Institute of Technology |
| Start Time: | 2024-02-07 23:00:00 |
| End Time: | 2024-02-08 11:00:00 |
| Outgoing Notification Text | The listed assets were at risk while circuit provider JOINK performed maintenance. The entire window was reserved. This maintenance is now complete. |
| Ticket No.: | CHG0076388 |
| Subject: | Maintenance Completed - I-Light Backbone CHIC-IPHE |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2024-02-23 05:00:00 |
| End Time: | 2024-02-23 11:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0075958 |
| Subject: | Maintenance - I-Light opt2.iphe new card install |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-02-05 16:00:00 |
| End Time: | 2024-02-05 17:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076626 |
| Subject: | Maintenance Complete - I-Light Vendor Sun Corridor |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University - Arizona Campus |
| Start Time: | 2024-02-24 01:00:00 |
| End Time: | 2024-02-24 12:00:00 |
| Outgoing Notification Text | Member Huntington University - Arizona Campus was unavailable while Vendor Sun Corridor Engineers conducted maintenance. An outage was expected and the entire window was reserved. |
| Ticket No.: | CHG0076635 |
| Subject: | Maintenance - I-Light Backbones ARSN-IPHE & IPHE-SBND |
| Source Of Impact: | Vendor |
| Affected: | Backbones:
ARSN-IPHE IPHE-SBND Anderson University Ball State University Bethel University Goshen College Grace College Holy Cross College Huntington University I-Light I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fairbanks Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue NorthWest Westville Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation |
| Start Time: | 2024-03-02 05:01:00 |
| End Time: | 2024-03-02 10:00:00 |
| Outgoing Notification Text | The following assets will be unavailable while Zayo Engineers perform maintenance in Fishers, IN. The entire window is reserved. Member traffic will reroute via redundant connections. |
| Ticket No.: | CHG0076164 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-02-15 05:01:00 |
| End Time: | 2024-02-15 11:00:00 |
| Outgoing Notification Text | JOINK engineers performed maintenance on the listed affected. No outages were expected; however, the entire window was reserved. This maintenance is now complete. |
| Ticket No.: | CHG0076577 |
| Subject: | Maintenance - ILN/ING new connection prep |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-02-22 15:00:00 |
| End Time: | 2024-02-22 17:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0075826 |
| Subject: | Maintenance Completed - I-Light Backbone ARSN-IPHE |
| Source Of Impact: | Internal |
| Affected: | Anderson University
Ball State University Bethel University Goshen College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue NorthWest Westville Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University WBAA, PBS Station W. Lfyt WNIT - Michiana Public Broadcasting Corporation Wabash College |
| Start Time: | 2024-02-06 05:00:00 |
| End Time: | 2024-02-06 10:59:00 |
| Outgoing Notification Text | I-Light Engineers performed maintenance to troubleshoot an optical alarm between IPHE-ARSN nodes. Traffic was re-routed. Maintenance has been completed. |
| Ticket No.: | CHG0075602 |
| Subject: | Maintenance Completed - I-Light Member Vincennes University |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University |
| Start Time: | 2024-02-06 06:00:00 |
| End Time: | 2024-02-06 11:00:00 |
| Outgoing Notification Text | The backup connection to MetroNet for Member Vincennes University was unavailable while MetroNet performed software upgrades. Maintenance has been completed. |
| Ticket No.: | CHG0075817 |
| Subject: | Maintenance Completed - I-Light Backbones GARY-SBND, IPIU-SBND & GSHN-SBND |
| Source Of Impact: | Internal |
| Affected: | Backbone GARY-SBND
Backbone IPIU-SBND Backbone GSHN-SBND Anderson University Ball State University Bethel University Earlham College Goshen College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Wabash College WBAA, PBS Station W. Lfyt WNIT - Michiana Public Broadcasting Corporation |
| Start Time: | 2024-02-13 05:00:00 |
| End Time: | 2024-02-13 11:00:00 |
| Outgoing Notification Text | I-Light Backbones GARY-SBND, IPIU-SBND & GSHN-SBND was unavailable while I-Light Engineers performed troubleshooting alarms for these spans. Maintenance has been completed. |
| Ticket No.: | CHG0076163 |
| Subject: | Maintenance 2 of 3 Completed - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-02-14 05:01:00 |
| End Time: | 2024-02-14 11:00:00 |
| Outgoing Notification Text | JOINK engineers performed maintenance on the listed affected. No outages were expected; however, the entire window was reserved. Maintenance has been completed. |
| Ticket No.: | CHG0076343 |
| Subject: | ILN/ING new connection testing |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2024-02-15 17:00:00 |
| End Time: | 2024-02-15 23:30:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076396 |
| Subject: | Maintenance Completed - I-Light Peer Indiana GigaPOP |
| Source Of Impact: | Vendor |
| Affected: | Peer Indiana GigaPOP (IPHE-STAR) |
| Start Time: | 2024-02-21 05:00:00 |
| End Time: | 2024-02-21 11:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0076380 |
| Subject: | Maintenance Completed - I-Light Backbones ARSN-IPHE & IPHE-SBND |
| Source Of Impact: | Vendor |
| Affected: | Backbone ARSN-IPHE
Backbone IPHE-SBND Ivy Tech Anderson Anderson University Ball State University Bethel University Goshen College Grace College Holy Cross College Huntington University I-Light I-Light Engineering & Support Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue NorthWest Westville Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University WBAA, PBS Station W. Lfyt WFWA - Fort Wayne PBS WNIT - Michiana Public Broadcasting Corporation Wabash College |
| Start Time: | 2024-02-24 05:01:00 |
| End Time: | 2024-02-24 10:00:00 |
| Outgoing Notification Text | The listed assets were unavailable while Zayo performed fiber repairs in Fishers, IN. The entire window was reserved and maintenance has been completed. Backbone traffic re-routed via redundant connections. |