I-Light Network Operations Report
2023-12-08 - 2023-12-21
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0159670 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone BLTN-IPHE | Circuit - Damaged Fiber | Vendor | Closed | 2023-12-08 15:02:43 | 2023-12-09 00:45:15 | 0 days 9 hr 42 min |
| INC0160206 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GARY-MCCI | Unannounced Maintenance | Vendor | Closed | 2023-12-14 06:02:53 | 2023-12-14 10:25:26 | 0 days 4 hr 22 min |
| INC0160205 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GARY-IVYMCHGN | Unannounced Maintenance | Vendor | Closed | 2023-12-14 06:01:16 | 2023-12-14 10:57:03 | 0 days 4 hr 55 min |
| INC0160202 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GARY-IVYVALPO | Unannounced Maintenance | Vendor | Resolved | 2023-12-14 06:01:16 | 2023-12-14 10:57:03 | 0 days 4 hr 55 min |
| INC0160201 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GARY-VALP | Unannounced Maintenance | Vendor | Closed | 2023-12-14 06:02:26 | 2023-12-14 10:57:03 | 0 days 4 hr 54 min |
| Ticket No.: | INC0159670 |
| Subject: | Outage Resolved - I-Light Backbone BLTN-IPHE |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPHE-SCIREMC-FIBR-25862
Backbone BLTN-IPHE Delaware County CES Franklin College IU Foundation IU Radio and TV IU Research Network IU Research Network Operations IU School of Medicine Health Science Indiana GigaPOP Indiana Office of Technology Indiana University Bloomington & Indianapolis Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University Purdue University Columbus Learning Center Indiana University South Bend Indiana University Southeast - Water Tower Square Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Plainfield Martin University OmniSOC Engineering & Support St. Francis Crown Point Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV |
| Current State: | Closed |
| Start Time: | 2023-12-08 15:02:43 |
| End Time: | 2023-12-09 00:45:15 |
| Outgoing Notification Text | Backbone BLTN-IPHE is now available. South Central Indiana REMC engineers discovered fiber damage. Techs have rolled connections to bypass the damaged section of fiber and will need to return during a maintenance window to make permanent repairs. No additional outages are expected. |
| Ticket No.: | INC0160206 |
| Subject: | Outage Resolved - I-Light Backbone GARY-MCCI |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-MCCI-FIBR-1509
Backbone GARY-MCCI Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of Notre Dame Member University of St. Francis Member Wabash College Member WBAA, PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Closed |
| Start Time: | 2023-12-14 06:02:53 |
| End Time: | 2023-12-14 10:25:26 |
| Outgoing Notification Text | Backbone GARY-MCCI is now available. Zayo Engineers have been contacted, and the reason for the outage was unannounced maintenance. |
| Ticket No.: | INC0160205 |
| Subject: | Outage Resolved - I-Light Backbone GARY-IVYMCHGN |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-IVYMCHGN-GIGE-4063
Backbone GARY-IVYMCHGN Member Ivy Tech Michigan City |
| Current State: | Closed |
| Start Time: | 2023-12-14 06:01:16 |
| End Time: | 2023-12-14 10:57:03 |
| Outgoing Notification Text | Backbone GARY-IVYMCHGN is now available. Zayo Engineers have been contacted; however, the reason for outage was unannounced maintenance. |
| Ticket No.: | INC0160202 |
| Subject: | Outage Resolved - I-Light Backbone GARY-IVYVALPO |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-IVYVALPO-FIBR-03790
Backbone GARY-IVYVALPO Member Ivy Tech Valparaiso |
| Current State: | Resolved |
| Start Time: | 2023-12-14 06:01:16 |
| End Time: | 2023-12-14 10:57:03 |
| Outgoing Notification Text | Backbone GARY-IVYVALPO is available. Zayo Engineers have been contacted; however, the reason for outage is Undetermined. |
| Ticket No.: | INC0160201 |
| Subject: | Outage Resolved - I-Light Backbone GARY-VALP |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-VALP-FIBR-3267
Backbone GARY-VALP Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Valparaiso University |
| Current State: | Closed |
| Start Time: | 2023-12-14 06:02:26 |
| End Time: | 2023-12-14 10:57:03 |
| Outgoing Notification Text | Backbone GARY-VALP is now available. Zayo Engineers have been contacted, and the reason for the outage was unannounced maintenance. |
| Ticket No.: | CHG0074946 |
| Subject: | Emergency Maintenance 1 of 6 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-IPHE
Backbone HPER-IPHE Backbone IPHE-SCIREMC Backbone BLDC-LL Backbone BLDC-CTC Member Delaware County CES Member Franklin College Member IU Foundation Member IU Radio and TV Member IU Research Network Member IU Research Network Operations Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Purdue University Columbus Learning Center Member Indiana University South Bend Member Indiana University Southeast - Water Tower Square Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Peer Indiana GigaPOP Peer OmniSOC Engineering & Support |
| Start Time: | 2023-12-28 05:01:00 |
| End Time: | 2023-12-28 10:59:00 |
| Outgoing Notification Text | I-Light Vendor South Central Indiana REMC Engineers performed critical maintenance to update network equipment. The listed Members and services may have been unavailable. Outages were expected. The entire window was reserved. Traffic should have re-routed via redundant connections. This was window 1 of 6. This maintenance is now complete. |
| Ticket No.: | CHG0074719 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-01-05 05:01:00 |
| End Time: | 2024-01-05 11:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. Please note this is the third of three maintenance windows. |
| Ticket No.: | CHG0074718 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-01-04 05:01:00 |
| End Time: | 2024-01-04 11:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. Please note this is the second of three maintenance windows. |
| Ticket No.: | CHG0074681 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2024-01-03 05:00:00 |
| End Time: | 2024-01-03 11:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will be at risk while circuit provider Joink performs maintenance. The entire window is reserved. Please note this is the first of three maintenance windows. |
| Ticket No.: | CHG0073863 |
| Subject: | Maintenance 2 of 2 Rescheduled - I-Light Member Ivy Tech Fairbanks |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Fairbanks |
| Start Time: | 2024-01-12 05:01:00 |
| End Time: | 2024-01-12 10:00:00 |
| Outgoing Notification Text | The listed affected will be unavailable while Zayo engineers perform maintenance. Outages are expected and the entire window is reserved. This is maintenance 2 of 2. |
| Ticket No.: | CHG0073742 |
| Subject: | Maintenance 1 of 2 Rescheduled - I-Light Member Ivy Tech Fairbanks |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Fairbanks |
| Start Time: | 2024-01-11 05:01:00 |
| End Time: | 2024-01-11 10:00:00 |
| Outgoing Notification Text | The listed affected will be unavailable while Zayo engineers perform maintenance. Outages are expected and the entire window is reserved. This is maintenance 1 of 2. The second maintenance window will occur January 10th, 2024. |
| Ticket No.: | CHG0074967 |
| Subject: | Maintenance Completed - I-Light Member Ball State University |
| Source Of Impact: | Internal |
| Affected: | Member Ball State University |
| Start Time: | 2023-12-28 04:00:00 |
| End Time: | 2023-12-28 04:55:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0074886 |
| Subject: | Maintenance Complete - I-Light BSU lag turn-up |
| Source Of Impact: | Internal |
| Affected: | Member Ball State University |
| Start Time: | 2023-12-22 04:00:00 |
| End Time: | 2023-12-22 05:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0074952 |
| Subject: | Emergency Maintenance 4 of 6 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-IPHE
Backbone HPER-IPHE Backbone IPHE-SCIREMC Backbone BLDC-LL Backbone BLDC-CTC Member Delaware County CES Member Franklin College Member IU Foundation Member IU Radio and TV Member IU Research Network Member IU Research Network Operations Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Purdue University Columbus Learning Center Member Indiana University South Bend Member Indiana University Southeast - Water Tower Square Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Peer Indiana GigaPOP Peer OmniSOC Engineering & Support |
| Start Time: | 2023-12-31 05:01:00 |
| End Time: | 2023-12-31 10:59:00 |
| Outgoing Notification Text | I-Light Vendor South Central Indiana REMC Engineers have performed critical maintenance to update network equipment. The listed Members and services remained available. Traffic was re-routed via redundant connections. Maintenance has been completed. This was window 4 of 6. |
| Ticket No.: | CHG0074953 |
| Subject: | Emergency Maintenance 5 of 6 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-IPHE
Backbone HPER-IPHE Backbone IPHE-SCIREMC Backbone BLDC-LL Backbone BLDC-CTC Member Delaware County CES Member Franklin College Member IU Foundation Member IU Radio and TV Member IU Research Network Member IU Research Network Operations Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Purdue University Columbus Learning Center Member Indiana University South Bend Member Indiana University Southeast - Water Tower Square Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Peer Indiana GigaPOP Peer OmniSOC Engineering & Support |
| Start Time: | 2024-01-01 05:01:00 |
| End Time: | 2024-01-01 10:59:00 |
| Outgoing Notification Text | I-Light Vendor South Central Indiana REMC Engineers have performed critical maintenance to update network equipment. The listed Members and services remained available. Traffic was re-route via redundant connections. Maintenance has been completed. This was window 5 of 6. |
| Ticket No.: | CHG0074949 |
| Subject: | Emergency Maintenance 3 of 6 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-IPHE
Backbone HPER-IPHE Backbone IPHE-SCIREMC Backbone BLDC-LL Backbone BLDC-CTC Member Delaware County CES Member Franklin College Member IU Foundation Member IU Radio and TV Member IU Research Network Member IU Research Network Operations Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Purdue University Columbus Learning Center Member Indiana University South Bend Member Indiana University Southeast - Water Tower Square Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Peer Indiana GigaPOP Peer OmniSOC Engineering & Support |
| Start Time: | 2023-12-30 05:01:00 |
| End Time: | 2023-12-30 10:59:00 |
| Outgoing Notification Text | I-Light Vendor South Central Indiana REMC Engineers performed critical maintenance to update network equipment. The listed Members and services remained available. The entire window was reserved. Maintenance has been completed. This was window 3 of 6. |
| Ticket No.: | CHG0074926 |
| Subject: | Maintenance Completed - I-Light Member Huntington University-Arizona Campus |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University-Arizona Campus |
| Start Time: | 2023-12-27 15:00:00 |
| End Time: | 2023-12-27 19:00:00 |
| Outgoing Notification Text | Member Huntington University-Arizona Campus remained available while Cox Business performed maintenance. Maintenance is complete. |
| Ticket No.: | CHG0074947 |
| Subject: | Emergency Maintenance 2 of 6 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-IPHE
Backbone HPER-IPHE Backbone IPHE-SCIREMC Backbone BLDC-LL Backbone BLDC-CTC Member Delaware County CES Member Franklin College Member IU Foundation Member IU Radio and TV Member IU Research Network Member IU Research Network Operations Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Purdue University Columbus Learning Center Member Indiana University South Bend Member Indiana University Southeast - Water Tower Square Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Peer Indiana GigaPOP Peer OmniSOC Engineering & Support |
| Start Time: | 2023-12-29 05:01:00 |
| End Time: | 2023-12-29 10:59:00 |
| Outgoing Notification Text | I-Light Vendor South Central Indiana REMC Engineers performed critical maintenance to update network equipment. The listed Members and services may have been unavailable. Outages were expected. The entire window was reserved. Traffic should have re-routed via redundant connections. This was window 2 of 6. This maintenance is now complete. |
| Ticket No.: | CHG0074923 |
| Subject: | WNIN Circuit Testing |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2023-12-22 14:30:00 |
| End Time: | 2023-12-22 18:30:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0074954 |
| Subject: | Emergency Maintenance 6 of 6 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-IPHE
Backbone HPER-IPHE Backbone IPHE-SCIREMC Backbone BLDC-LL Backbone BLDC-CTC Member Delaware County CES Member Franklin College Member IU Foundation Member IU Radio and TV Member IU Research Network Member IU Research Network Operations Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Purdue University Columbus Learning Center Member Indiana University South Bend Member Indiana University Southeast - Water Tower Square Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Peer Indiana GigaPOP Peer OmniSOC Engineering & Support |
| Start Time: | 2024-01-02 05:01:00 |
| End Time: | 2024-01-02 10:59:00 |
| Outgoing Notification Text | I-Light Vendor South Central Indiana REMC Engineers performed critical maintenance to update network equipment. Maintenance has been completed. This was window 6 of 6. |
| Ticket No.: | CHG0074937 |
| Subject: | Maintenance Completed - I-Light BSU EVPL 3014 reprovisioning |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2023-12-27 05:00:00 |
| End Time: | 2023-12-27 07:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0074572 |
| Subject: | Maintenance - I-Light Member Vincennes University - Subaru |
| Source Of Impact: | Vendor |
| Affected: | Vincennes University - Subaru |
| Start Time: | 2024-01-12 05:01:00 |
| End Time: | 2024-01-12 11:00:00 |
| Outgoing Notification Text | Member Vincennes University - Subaru will be unavailable while circuit provider Wintek performs maintenance in West Lafayette, IN. |