I-Light Network Operations Report
2023-11-10 - 2023-11-23
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0157246 | 2 - High | 2 - High | Outage Resolved- I-Light Backbones IPIU-LFYT & IPIU-SBND | Circuit - Damaged Fiber | Vendor | Closed | 2023-11-10 17:11:37 | 2023-11-11 15:34:17 | 0 days 22 hr 22 min |
| INC0157489 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GSHN-SBND | Circuit - Cut Fiber | Vendor | Resolved | 2023-11-14 11:12:22 | 2023-11-15 00:59:58 | 0 days 13 hr 47 min |
| INC0158438 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone IVYWRSW-LGNR | Circuit - Damaged Fiber | Vendor | Resolved | 2023-11-22 19:49:44 | 2023-11-23 08:39:50 | 0 days 12 hr 50 min |
| Ticket No.: | INC0157246 |
| Subject: | Outage Resolved- I-Light Backbones IPIU-LFYT & IPIU-SBND |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-LFYT-FIBR-1505
Backbone IPIU-LFYT Backbone IPIU-SBND Anderson University Ball State University Bethel University DePauw University Earlham College Goshen College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University / GlobalNOC Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue NorthWest Westville Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue University Ft. Wayne Trine University University of Notre Dame University of St. Francis Valparaiso University Vincennes University - Subaru WBAA, PBS Station W. Lfyt WFYI WNIT - Michiana Public Broadcasting Corporation Wabash College |
| Current State: | Closed |
| Start Time: | 2023-11-10 17:11:37 |
| End Time: | 2023-11-11 15:34:17 |
| Outgoing Notification Text | I-Light Backbones IPIU-LFYT & IPIU-SBND are now available. Vendor Zayo Engineers have been contacted, and splicing has now been completed. If you are still experiencing issues, please contact the NOC at 317-278-6635. |
| Ticket No.: | INC0157489 |
| Subject: | Outage Resolved - I-Light Backbone GSHN-SBND |
| Source Of Impact: | Vendor |
| Affected: | ILN-GSHN-SBND-FIBR-3284
Backbone GSHN-SBND Goshen College Ivy Tech Warsaw Manchester University - North Manchester Campus Valparaiso University Ivy Tech Elkhart |
| Current State: | Resolved |
| Start Time: | 2023-11-14 11:12:22 |
| End Time: | 2023-11-15 00:59:58 |
| Outgoing Notification Text | Backbone GSHN-SBND now available. Provider US Signal reported this as due to a fiber cut event between Elkhart and South Bend, IN. |
| Ticket No.: | INC0158438 |
| Subject: | Outage Resolved - I-Light Backbone IVYWRSW-LGNR |
| Source Of Impact: | Vendor |
| Affected: | ILN-IVYWRSW-LGNR-FIBR-23892
Backbone IVYWRSW-LGNR Member Manchester University - North Manchester Campus |
| Current State: | Resolved |
| Start Time: | 2023-11-22 19:49:44 |
| End Time: | 2023-11-23 08:39:50 |
| Outgoing Notification Text | Backbone IVYWRSW-LGNR is now available. Zayo Engineers were contacted. Techs dispatched and located a section of damaged cable. Services were rolled to undamaged fiber. No additional outages are expected. |
| Ticket No.: | CHG0074174 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-11-30 05:01:00 |
| End Time: | 2023-11-30 11:00:00 |
| Outgoing Notification Text | I-Light Provider Joink will be performing maintenance at the below times. No outages are expected; however, the entire window is reserved. This is maintenance 3 of 3. |
| Ticket No.: | CHG0074286 |
| Subject: | Maintenance - I-Light Backbone KOKM-LFYT |
| Source Of Impact: | Internal |
| Affected: | Indiana University Kokomo
Ivy Tech Kokomo Purdue Polytechnic Kokomo |
| Start Time: | 2023-12-07 05:00:00 |
| End Time: | 2023-12-07 11:00:00 |
| Outgoing Notification Text | I-Light and Zayo engineers will be working to repair fiber issues on the KOKM-LFYT backbone. Members will re-route during this work and should expect an extended outage. A primary date of 12/7 and backup date of 12/8 12:01am-6am ET has been confirmed by Zayo. |
| Ticket No.: | CHG0073966 |
| Subject: | Maintenance (NSA) - I-Light POP IPHE |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-12-07 12:00:00 |
| End Time: | 2023-12-08 00:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0073973 |
| Subject: | Maintenance - I-Light POP IPHE |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-12-04 12:00:00 |
| End Time: | 2023-12-05 00:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0074066 |
| Subject: | Maintenance 1 of 2 - I-Light Backbone CLMB-IPIU |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-IPIU
Member Ivy Tech Lawrenceburg Member Ivy Tech Sellersburg Delaware County CES Franklin College Hanover College IU Foundation IU Radio and TV IU Research Network IU School of Medicine Health Science Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Bloomington & Indianapolis Indiana University Purdue University Columbus Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Evansville Ivy Tech Madison Ivy Tech Plainfield Ivy Tech Sellersburg Martin University Oakland City University Purdue Polytechnic Columbus Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University - Fort Branch WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV Wabash College |
| Start Time: | 2023-12-07 05:01:00 |
| End Time: | 2023-12-07 10:00:00 |
| Outgoing Notification Text | Please note this is the first of two maintenance windows. Backbone CLMB-IPIU will be unavailable while circuit provider Zayo performs circuit maintenance. The entire window is reserved. Backbone traffic will re-route via redundant connections. |
| Ticket No.: | CHG0074173 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-11-29 05:01:00 |
| End Time: | 2023-11-29 11:00:00 |
| Outgoing Notification Text | I-Light Provider Joink will be performing maintenance at the below times. No outages are expected; however, the entire window is reserved. This is maintenance 2 of 3. Following maintenance will occur on November 30th. |
| Ticket No.: | CHG0074078 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-11-28 05:01:00 |
| End Time: | 2023-11-28 11:00:00 |
| Outgoing Notification Text | I-Light Provider Joink will be performing maintenance at the below times. No outages are expected; however, the entire window is reserved. This is maintenance 1 of 3. Following maintenances will occur November 29th and November 30th. |
| Ticket No.: | CHG0074103 |
| Subject: | Maintenance - I-Light Member Vincennes University - Subaru |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University - Subaru |
| Start Time: | 2023-12-01 05:01:00 |
| End Time: | 2023-12-01 11:00:00 |
| Outgoing Notification Text | I-Light Vendor Wintek will be performing scheduled maintenance on their fiber. A downtime of 30 minutes is expected; however, the entire window is reserved. |
| Ticket No.: | CHG0074049 |
| Subject: | Maintenance - I-Light Backbones FTWY-MARN & IPHE-SBND |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-MARN
Backbone IPHE-SBND Backbone LL-STAR Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Taylor University Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA Member PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Peer Indiana GigaPOP |
| Start Time: | 2023-12-13 05:00:00 |
| End Time: | 2023-12-13 10:00:00 |
| Outgoing Notification Text | Backbones FTWY-MARN & IPHE-SBND will be unavailable while circuit provider Zayo performs maintenance in Fort Wayne, Indiana. Backbone traffic will re-route via redundant connections. The entire window is reserved. |
| Ticket No.: | CHG0074115 |
| Subject: | Maintenance 2 of 2 - I-Light Backbone CLMB-IPIU |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-IPIU
Member Ivy Tech Lawrenceburg Member Ivy Tech Sellersburg Delaware County CES Franklin College Hanover College IU Foundation IU Radio and TV IU Research Network IU School of Medicine Health Science Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Bloomington & Indianapolis Indiana University Purdue University Columbus Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Evansville Ivy Tech Madison Ivy Tech Plainfield Ivy Tech Sellersburg Martin University Oakland City University Purdue Polytechnic Columbus Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University - Fort Branch WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV Wabash College |
| Start Time: | 2023-12-08 05:01:00 |
| End Time: | 2023-12-08 10:00:00 |
| Outgoing Notification Text | Please note this is the second of two maintenance windows. Backbone CLMB-IPIU will be unavailable while circuit provider Zayo performs circuit maintenance. The entire window is reserved. Backbone traffic will re-route via redundant connections. |
| Ticket No.: | CHG0073863 |
| Subject: | Maintenance 2 of 2 Rescheduled - I-Light Member Ivy Tech Fairbanks |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Fairbanks |
| Start Time: | 2024-01-10 05:01:00 |
| End Time: | 2024-01-10 10:00:00 |
| Outgoing Notification Text | The listed affected will be unavailable while Zayo engineers perform maintenance. Outages are expected and the entire window is reserved. This is maintenance 2 of 2. |
| Ticket No.: | CHG0073742 |
| Subject: | Maintenance 1 of 2 Rescheduled - I-Light Member Ivy Tech Fairbanks |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Fairbanks |
| Start Time: | 2024-01-09 05:01:00 |
| End Time: | 2024-01-09 10:00:00 |
| Outgoing Notification Text | The listed affected will be unavailable while Zayo engineers perform maintenance. Outages are expected and the entire window is reserved. This is maintenance 1 of 2. The second maintenance window will occur January 10th, 2024. |
| Ticket No.: | CHG0074311 |
| Subject: | Maintenance 2 of 2 - I-Light Backbone KOKM-LFYT |
| Source Of Impact: | Internal |
| Affected: | Indiana University Kokomo
Ivy Tech Kokomo Purdue Polytechnic Kokomo |
| Start Time: | 2023-12-08 05:00:00 |
| End Time: | 2023-12-08 11:00:00 |
| Outgoing Notification Text | Please note this is a backup maintenance window for CHG0074286. ILN and Zayo engineers will be working to repair fiber issues on the KOKM-LFYT backbone. Members will re-route during this work and should expect an extended outage. A primary date of 12/7 and backup date of 12/8 12:01am-6am ET has been confirmed by Zayo. |