I-Light Network Operations Report
2023-10-13 - 2023-10-26
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0154419 | 2 - High | 2 - High | Outage Resolved - I-Light Various Backbones | Circuit - Damaged Fiber | Vendor | Closed | 2023-10-12 18:07:46 | 2023-10-14 07:08:05 | 1 days 13 hr 0 min |
| INC0154440 | 2 - High | 2 - High | Brief Outage Resolved - I-Light Backbones IPIU-LFYT and LL-STAR | Undetermined | Vendor | Resolved | 2023-10-13 00:39:53 | 2023-10-13 00:40:04 | 0 days 0 hr 0 min |
| INC0155255 | 2 - High | 2 - High | Brief Outage Resolved - I-Light Backbone KOKM-LFYT | Undetermined | Vendor | Resolved | 2023-10-20 20:06:44
2023-10-20 21:03:11 2023-10-20 22:56:14 |
2023-10-20 20:07:50
2023-10-20 21:04:20 2023-10-20 22:57:19 |
0 days 0 hr 1 min
0 days 0 hr 1 min 0 days 0 hr 1 min |
| INC0155497 | 2 - High | 2 - High | Brief Outage Resolved - I-Light Backbone FTWY-MNCHFTWY | Undetermined | Vendor | Resolved | 2023-10-24 06:43:59 | 2023-10-24 06:46:09 | 0 days 0 hr 2 min |
| INC0155618 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone IPHE-IPHE | Hardware | Internal | Resolved | 2023-10-25 09:05:45 | 2023-10-25 10:43:16 | 0 days 1 hr 37 min |
| INC0155731 | 3 - Moderate | 3 - Moderate | Brief Outage Resolved - I-Light Backbone MUNC-RCMD | Undetermined | Vendor | Resolved | 2023-10-26 04:52:07 | 2023-10-26 04:52:19 | 0 days 0 hr 0 min |
| Ticket No.: | INC0154419 |
| Subject: | Outage Resolved - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | ILN-CROT-NEWA-FIBR-03840
ILN-CLMB-SLBGZAYO-FIBR-1529 Backbone CROT-NEWA Backbone CLMB-NEWA Backbone CROT-HNRCLLG Hanover College Ivy Tech Madison |
| Current State: | Closed |
| Start Time: | 2023-10-12 18:07:46 |
| End Time: | 2023-10-14 07:08:05 |
| Outgoing Notification Text | Various I-Light Backbones are now available. Vendor Zayo Engineers performed additional OTDR testing and identified a separate impact near Crothersville, IN near E County Rd 775 S approximately 45km from the initial break break in Columbus, IN. Crews onsite at the location of damage discovered a mower had hit an exposed Zayo cable within a handhole. Zayo has confirmed that services for all their customers have been restored, and they are completely hands off. |
| Ticket No.: | INC0154440 |
| Subject: | Brief Outage Resolved - I-Light Backbones IPIU-LFYT and LL-STAR |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-LFYT-FIBR-1505
Backbone IPIU-LFYT Backbone LL-STAR Anderson University Ball State University Bethel University DePauw University Earlham College Goshen College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Notre Dame University Purdue Northwest Hammond Campus Purdue NorthWest Westville Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue University Ft. Wayne Trine University University of St. Francis Valparaiso University Vincennes University - Subaru Wabash College WBAA PBS Station W. Lfyt WFYI WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Resolved |
| Start Time: | 2023-10-13 00:39:53 |
| End Time: | 2023-10-13 00:40:04 |
| Outgoing Notification Text | Backbone IPIU-LFYT and LL-STAR were briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0155255 |
| Subject: | Brief Outage Resolved - I-Light Backbone KOKM-LFYT |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-IVYKOKO-EVPL-24378
ILN-IPIU-KOKM-EVPL-24374 ILN-IPIU-KOKM-EVPL-25113 ILN-IPIU-KOKM-OSPF-25747 ILN-KOKM-LFYT-10GE-1572 ILN-KOKM-LFYT-FIBR-1522 ILN-LFYT-PUKOKM-EVPL-25998 Backbone KOKM-LFYT I-Light Engineering & Support Indiana University Kokomo Ivy Tech Kokomo Purdue Polytechnic Kokomo |
| Current State: | Resolved |
| Start Time: | 2023-10-20 20:06:44 |
| End Time: | 2023-10-20 20:07:50 |
| Outgoing Notification Text | Backbone KOKM-LFYT was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0155497 |
| Subject: | Brief Outage Resolved - I-Light Backbone FTWY-MNCHFTWY |
| Source Of Impact: | Vendor |
| Affected: | ILN-FTWY-MNCHFTWY-10GE-23895
ILN-FTWY-MNCHFTWY-FIBR-23901 ILN-IPHE-MNCHFTWY-EVPL-24471 ILN-IPIU-MNCHFTWY-EVPL-24472 ILN-MNCHFTWY-MNCHSTR-EVPL-25213 ILN-MNCHFTWY-MNCHSTR-EVPL-25214 ILN-MNCHFTWY-MNCHSTR-VLAN-23903 ILN-MNCHFTWY-MNCHSTR-VLAN-23904 ILN-MNCHFTWY-MNCHSTR-VLAN-23905 ILN-MNCHFTWY-MNCHSTR-VLAN-23906 ILN-MNCHFTWY-MNCHSTR-VLAN-23910 ILN-MNCHFTWY-MNCHSTR-VLAN-23911 ILN-MNCHFTWY-MNCHSTR-VLAN-24067 Backbone FTWY-MNCHFTWY Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus |
| Current State: | Resolved |
| Start Time: | 2023-10-24 06:43:59 |
| End Time: | 2023-10-24 06:46:09 |
| Outgoing Notification Text | Backbone FTWY-MNCHFTWY was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0155618 |
| Subject: | Outage Resolved - I-Light Backbone IPHE-IPHE |
| Source Of Impact: | Internal |
| Affected: | ILN-EVVL-IPHE-EVPL-24556
ILN-GNCS-IPHE-EVPL-25773 ILN-GSHN-IPHE-EVPL-25743 ILN-IPHE-IPHE-100GE-24243 ILN-IPHE-IVYCLMB-EVPL-25398 ILN-IPHE-IVYCLMB-OSPF-25417 ILN-IPHE-IVYCLMB2-OSPF-26994 ILN-IPHE-IVYEVNS-EVPL-24995 ILN-IPHE-IVYEVNS-OSPF-27076 ILN-IPHE-LGNR-EVPL-25080 ILN-IPHE-LGNR-OSPF-25210 ILN-IPHE-MNCHFTWY-EVPL-24471 ILN-IPHE-MNCHSTR-EVPL-24453 ILN-IPHE-MNCHSTR-EVPL-25071 ILN-IPHE-MNCHSTR-OSPF-25211 ILN-IPHE-MUNC-EVPL-24513 ILN-IPHE-STMARYWD-EVPL-24575 ILN-IPHE-TRINEU-EVPL-24734 ILN-IPHE-WABASH-EVPL-25739 ILN-IPHE-WABASHHAYS-EVPL-24404 ILN-IPHE-WABASHHAYS-EVPL-25738 ILN-MP-VALP-EVPL-24646 ILN-VINC-VULEBAN-EVPL-25476 ILN-WBAA-WFYIPOP-EVPL-27042 Backbone IPHE-IPHE Ball State University DePauw University Goshen College Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus St. Mary of the Woods College Trine University University of Southern Indiana Valparaiso University Vincennes University Lebanon WFYI Wabash College |
| Current State: | Resolved |
| Start Time: | 2023-10-25 09:05:45 |
| End Time: | 2023-10-25 10:43:16 |
| Outgoing Notification Text | Backbone IPHE-IPHE is now available following a line card issue. Engineers restarted FPC5 and the connection restored. |
| Ticket No.: | INC0155731 |
| Subject: | Brief Outage Resolved - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-MUNC-RCMD-10GE-24924
Backbone MUNC-RCMD Earlham College Indiana University East Indiana University East - New Castle Ivy Tech Connersville Ivy Tech Lawrenceburg Ivy Tech Richmond Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2023-10-26 04:52:07 |
| End Time: | 2023-10-26 04:52:19 |
| Outgoing Notification Text | Backbone MUNC-RCMD was briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | CHG0072644 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-11-02 04:01:00 |
| End Time: | 2023-11-02 09:00:00 |
| Outgoing Notification Text | Please note this is the second of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0073395 |
| Subject: | Maintenance 3 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-11-09 05:01:00 |
| End Time: | 2023-11-09 11:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor JOINK Engineers perform non-disruptive fiber maintenance. No outages are expected; however, the entire window is reserved. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0073689 |
| Subject: | Maintenance - ILN/ING Zayo Fiber verification |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2023-10-30 14:00:00 |
| End Time: | 2023-10-30 21:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0073391 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-11-07 05:01:00 |
| End Time: | 2023-11-07 11:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor JOINK Engineers perform non-disruptive fiber maintenance. No outages are expected; however, the entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, November 8, 2023. The third activity date is scheduled for Thursday, November 9, 2023. |
| Ticket No.: | CHG0072645 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-11-03 04:01:00 |
| End Time: | 2023-11-03 09:00:00 |
| Outgoing Notification Text | Please note this is the third of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0073392 |
| Subject: | Maintenance 2 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-11-08 05:01:00 |
| End Time: | 2023-11-08 11:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor JOINK Engineers perform non-disruptive fiber maintenance. No outages are expected; however, the entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Thursday, November 9, 2023. |
| Ticket No.: | CHG0072637 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-11-01 04:01:00 |
| End Time: | 2023-11-01 09:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0073444 |
| Subject: | Maintenance Completed - I-Light Backbone KOKM-LFYT |
| Source Of Impact: | Internal |
| Affected: | Backbone KOKM-LFYT
Member Ivy Tech Kokomo Member Purdue Polytechnic Kokomo Member Indiana University Kokomo |
| Start Time: | 2023-10-27 04:00:00 |
| End Time: | 2023-10-27 10:00:00 |
| Outgoing Notification Text | The affected listed were unavailable while I-Light and Vendor Zayo Engineers performed maintenance to troubleshoot extra loss on the fiber. The entire window was reserved. Maintenance has been completed. Traffic rerouted via redundant connections. A 2nd window has been reserved as a back up on Saturday, Oct 28 at 12:01 AM EDT to 6:00 AM EDT. |