I-Light Network Operations Report
2023-09-29 - 2023-10-12
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0153319 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone BLTN-CLMB | Hardware | Vendor | Closed | 2023-09-29 06:18:49 | 2023-09-29 06:21:12 | 0 days 0 hr 2 min |
| INC0153784 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone CLMB-SHLB | Circuit - Damaged Fiber | Vendor | Resolved | 2023-10-04 19:38:51 | 2023-10-05 08:28:07 | 0 days 12 hr 49 min |
| INC0153931 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone IPIU-LFYT | Unannounced Maintenance | Vendor | Resolved | 2023-10-06 02:28:07 | 2023-10-06 07:30:24 | 0 days 5 hr 2 min |
| INC0154209 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone OAKC-VINC | Circuit - Damaged Fiber | Vendor | Closed | 2023-10-10 14:27:15 | 2023-10-11 11:37:44 | 0 days 21 hr 10 min |
| INC0154419 | 2 - High | 2 - High | Outage Resolved - I-Light Various Backbones | Circuit - Damaged Fiber | Vendor | Resolved | 2023-10-12 18:07:46 | 2023-10-14 07:08:05 | 1 days 13 hr 0 min |
| Ticket No.: | INC0153319 |
| Subject: | Brief Outage - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | ILN-BLTN-CLMB-100GE-24325
ILN-BLTN-CLMB-LAG-24864 ILN-BLTN-IPHE-EPL-24991 ILN-BLTN-IPHE-EPL-25023 ILN-BLTN-IPIU-EPL-24024 ILN-BLTN-IPIU-EPL-25017 ILN-BLTN-IPIU-EPL-25792 ILN-BLTN-IUPUC-EVPL-25334 ILN-BLTN-NEWA-EVPL-24542 ILN-CESDLWR-IPIU-EVPL-25456 ILN-FRANKLIN-IPIU-EVPL-25420 ILN-IPHE-IUPUCL-EVPL-25339 ILN-IPHE-IVYCLMB-EVPL-25398 ILN-IPHE-IVYCLMB-OSPF-25417 ILN-IPHE-IVYCLMB2-OSPF-26994 ILN-IPIU-IVYBMTN-EVPL-24600 ILN-IPIU-IVYPLNFLD-EVPL-26447 ILN-IPIU-MARTIN-EVPL-25413 ILN-IPIU-STFRANCP-EVPL-25447 ILN-IUFNDTN-IPIU-EVPL-24419 ILN-IUSEJEFF-NEWA-EVPL-24534 ILN-IUSEJEFF-NEWA-EVPL-24535 ILN-IUSEJEFF-NEWA-EVPL-24536 ILN-IUSEJEFF-NEWA-EVPL-24537 ILN-IUSEJEFF-NEWA-EVPL-24538 ILN-IUSEJEFF-NEWA-EVPL-24539 ILN-IUSEJEFF-NEWA-EVPL-24540 ILN-IUSEJEFF-NEWA-EVPL-24541 ILN-IVYCLMB-IPHE-EVPL-24528 ILN-MP-WNINPOP-EVPL-25033 ILN-MP-WYINPOP-EVPL-24420 ILN-VINC-REEVES-EVPL-25474 ILN-VINC-VUAVI-EVPL-25473 ILN-VINC-VUJSPER-EVPL-24608 ILN-VINC-VULEBAN-EVPL-25476 ING-BLDC-ICTC-VLAN-03775 ING-BLDC-ICTC-VLAN-03776 |
| Current State: | Closed |
| Start Time: | 2023-09-29 06:18:49 |
| End Time: | 2023-09-29 06:21:12 |
| Outgoing Notification Text | Backbone BLTN-CLMB was briefly unavailable. I-Light engineering replaced a card to restore stability. |
| Ticket No.: | INC0153784 |
| Subject: | Outage Resolved - I-Light Backbone CLMB-SHLB |
| Source Of Impact: | Vendor |
| Affected: | ILN-CLMB-SHLB-FIBR-24219
Backbone CLMB-SHLB Delaware County CES Franklin College Hanover College Indiana Office of Technology Indiana State University Indiana State University Federal Hall Indiana University Bloomington & Indianapolis Indiana University Purdue University Columbus IU Foundation IU Radio and TV IU Research Network IU School of Medicine Health Science Ivy Tech Bloomington Ivy Tech Columbus Ivy Tech Evansville Ivy Tech Madison Ivy Tech Plainfield Ivy Tech Sellersburg Martin University Oakland City University Purdue Polytechnic Columbus Purdue Polytechnic New Albany Rose Hulman Institute of Technology St. Francis Crown Point St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University - Fort Branch Wabash College WNIN - Tri State Public Media Evansville WYIN - Lakeshore Public TV |
| Current State: | Resolved |
| Start Time: | 2023-10-04 19:38:51 |
| End Time: | 2023-10-05 08:28:07 |
| Outgoing Notification Text | I-Light Backbone CLMB-SHLB is now available. Zayo engineers have been contacted and reported the reason for the outage is fiber damaged by 3rd party construction. Zayo engineers have completed a temporary aerial fix for this fiber and will later return to conduct the permanent fix at a later date to be scheduled. |
| Ticket No.: | INC0153931 |
| Subject: | Outage Resolved - I-Light Backbone IPIU-LFYT |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-LFYT-FIBR-1505
Backbone IPIU-LFYT Anderson University Ball State University Bethel University DePauw University Earlham College Goshen College Holy Cross College Huntington University Indiana GigaPOP Indiana Institute of Technology Ft. Wayne Indiana University / GlobalNOC Indiana University East Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University Ivy Tech Connersville Ivy Tech East Chicago Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Lawrenceburg Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Richmond Ivy Tech South Bend Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue NorthWest Westville Campus Purdue Polytechnic Anderson Purdue Polytechnic Columbus Purdue Polytechnic New Albany Purdue Polytechnic Richmond Purdue University Ft. Wayne Trine University University of Notre Dame University of Notre Dame University of St. Francis Valparaiso University Vincennes University - Subaru Wabash College WBAA PBS Station W. Lfyt WFYI WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Resolved |
| Start Time: | 2023-10-06 02:28:07 |
| End Time: | 2023-10-06 07:30:24 |
| Outgoing Notification Text | Backbone IPIU-LFYT is now available. Zayo Engineers reported this outage was caused by their maintenance work tracked in I-Light ticket CHG0072520. Maintenance concluded at 5:00am EDT this morning. No additional outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0154209 |
| Subject: | Outage Resolved - I-Light Backbone OAKC-VINC |
| Source Of Impact: | Vendor |
| Affected: | ILN-OAKC-PRIN-FIBR-1692
Backbone OAKC-VINC Hanover College I-Light Engineering & Support IU School of Medicine Health Science Indiana State University Indiana State University Federal Hall Indiana University Southeast Indiana University Southeast - Water Tower Square Ivy Tech Evansville Ivy Tech Madison Ivy Tech Sellersburg Oakland City University Rose Hulman Institute of Technology St. Mary of the Woods College University of Evansville University of Southern Indiana Vincennes University - Fort Branch Vincennes University - Jasper Vincennes University - Plainfield Vincennes University Aviation Vincennes University Lebanon Wabash College |
| Current State: | Closed |
| Start Time: | 2023-10-10 14:27:15 |
| End Time: | 2023-10-11 11:37:44 |
| Outgoing Notification Text | I-Light Backbone OAKC-VINC is now available. Zayo engineers were dispatched and repaired damaged aerial fiber. |
| Ticket No.: | INC0154419 |
| Subject: | Outage Resolved - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | ILN-CROT-NEWA-FIBR-03840
ILN-CLMB-SLBGZAYO-FIBR-1529 Backbone CROT-NEWA Backbone CLMB-NEWA Backbone CROT-HNRCLLG Hanover College Ivy Tech Madison |
| Current State: | Resolved |
| Start Time: | 2023-10-12 18:07:46 |
| End Time: | 2023-10-14 07:08:05 |
| Outgoing Notification Text | Various I-Light Backbones are now available. Vendor Zayo Engineers performed additional OTDR testing and identified a separate impact near Crothersville, IN near E County Rd 775 S approximately 45km from the initial break break in Columbus, IN. Crews onsite at the location of damage discovered a mower had hit an exposed Zayo cable within a handhole. Zayo has confirmed that services for all their customers have been restored, and they are completely hands off. |
| Ticket No.: | CHG0073061 |
| Subject: | Maintenance Completed - I-Light Member Statehouse Streaming Services |
| Source Of Impact: | Other |
| Affected: | |
| Start Time: | 2023-10-13 00:00:00 |
| End Time: | 2023-10-13 02:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0072637 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-10-18 04:01:00 |
| End Time: | 2023-10-18 09:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0072645 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-10-20 04:01:00 |
| End Time: | 2023-10-20 09:00:00 |
| Outgoing Notification Text | Please note this is the third of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0072890 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Ivy Tech Terre Haute |
| Start Time: | 2023-10-23 04:01:00 |
| End Time: | 2023-10-23 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers performs non-disruptive fiber maintenance. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Tuesday, October 24, 2023. The third activity date is scheduled for Wednesday, October 25, 2023. |
| Ticket No.: | CHG0073115 |
| Subject: | Maintenance - I-Light Backbone CROT-HNRCLLG |
| Source Of Impact: | Internal |
| Affected: | Backbone CROT-HNRCLLG
Member Hanover College Member Ivy Tech Madison |
| Start Time: | 2023-10-18 06:00:00 |
| End Time: | 2023-10-18 10:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing maintenance to upgrade hardware for backbone CROT-HNRCLLG. An outage is expected during the window while the work is being completed. The entire window is reserved. |
| Ticket No.: | CHG0073133 |
| Subject: | Maintenance - I-Light Backbone FTWY-MARN |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-MARN
Backbone IPHE-IPIU Backbone IPHE-SBND Backbone LL-STAR Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Taylor University Member Trine University Member University of Notre Dame Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA Member PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Peer Indiana GigaPOP |
| Start Time: | 2023-10-30 04:01:00 |
| End Time: | 2023-10-30 09:00:00 |
| Outgoing Notification Text | I-Light Vendor Zayo will be performing maintenance to relocate existing fiber. Outages are expected, and the entire window is reserved. |
| Ticket No.: | CHG0072893 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Ivy Tech Terre Haute |
| Start Time: | 2023-10-24 04:01:00 |
| End Time: | 2023-10-24 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers performs non-disruptive fiber maintenance. The entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Wednesday, October 25, 2023. |
| Ticket No.: | CHG0072644 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-10-19 04:01:00 |
| End Time: | 2023-10-19 09:00:00 |
| Outgoing Notification Text | Please note this is the second of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0072829 |
| Subject: | Maintenance - I-Light Member WFYI |
| Source Of Impact: | Vendor |
| Affected: | WFYI |
| Start Time: | 2023-10-25 04:30:00 |
| End Time: | 2023-10-25 10:00:00 |
| Outgoing Notification Text | The listed affected will be unavailable while Crown Castle engineers perform fiber maintenance. An outage of up to 2 hours is expected; however, the entire window is reserved. |
| Ticket No.: | CHG0073176 |
| Subject: | Emergency Maintenance Completed - I-Light Members Ivy Tech Lawrenceburg Ivy Tech Sellersburg |
| Source Of Impact: | Vendor |
| Affected: | Ivy Tech Lawrenceburg
Ivy Tech Sellersburg |
| Start Time: | 2023-10-13 15:00:00 |
| End Time: | 2023-10-13 23:00:00 |
| Outgoing Notification Text | Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg remained available while Zayo engineers performed emergency maintenance to repair damaged aerial fiber from a vehicle accident. Maintenance has been completed. |
| Ticket No.: | CHG0072387 |
| Subject: | Maintenance Completed - I-Light Member Ivy Tech Indianapolis Central Office |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Indianapolis Central Office |
| Start Time: | 2023-10-14 04:00:00 |
| End Time: | 2023-10-14 10:00:00 |
| Outgoing Notification Text | I-Light Vendor Crown Castle Fiber Engineers performed a fiber relocate. Services were expected to remain available through redundant connections; however, the entire window was reserved. This maintenance is now complete. |
| Ticket No.: | CHG0072894 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Ivy Tech Terre Haute |
| Start Time: | 2023-10-25 04:01:00 |
| End Time: | 2023-10-25 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers performs non-disruptive fiber maintenance. The entire window is reserved. This is maintenance window 3 of 3. |