I-Light Network Operations Report
2023-09-15 - 2023-09-28
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0152664 | 2 - High | 2 - High | Brief Outage Resolved - I-Light Various Members | Undetermined | Vendor | Closed | 2023-09-22 00:40:14 | 2023-09-22 00:52:37 | 0 days 0 hr 12 min |
| INC0152668 | 2 - High | 2 - High | Brief Outage Resolved - I-Light Backbone ARSN-IPHE | Undetermined | Undetermined | Closed | 2023-09-22 03:44:38 | 2023-09-22 03:45:47 | 0 days 0 hr 1 min |
| Ticket No.: | INC0152664 |
| Subject: | Brief Outage Resolved - I-Light Various Members |
| Source Of Impact: | Vendor |
| Affected: | mpswj.puarsn.ilight.net
mpswj.ivymunc.ilight.net mpswj.iitftwyn.ilight.net bbsw.ivyarsn60.ilight.net mpswj.ivyandr.ilight.net mpswj.anderson.ilight.net mpswj.mnchftwy.ilight.net Anderson University Indiana Institute of Technology Ft. Wayne Ivy Tech Anderson Ivy Tech Anderson 60th Street Ivy Tech Muncie Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Polytechnic Anderson |
| Current State: | Closed |
| Start Time: | 2023-09-22 00:40:14 |
| End Time: | 2023-09-22 00:52:37 |
| Outgoing Notification Text | The listed Members were briefly unavailable. I-Light Engineers have been contacted; however, the reason for the outage is undetermined. |
| Ticket No.: | INC0152668 |
| Subject: | Brief Outage Resolved - I-Light Backbone ARSN-IPHE |
| Source Of Impact: | Undetermined |
| Affected: | ILN-ARSN-IPHE-100GE-24297
Backbone ARSN-IPHE Anderson University Ball State University Ball State University Fishers Ball State University Learning Center Calumet College of Saint Joseph Department of Child Services - Lake County Department of Child Services - St. Joseph County FSSA - LaPorte County DFR FSSA - Region 9 Tippecanoe County DFR FSSA - Service Center #2 Goshen College Grace College Huntington University Indiana Institute of Technology Ft. Wayne Indiana Office of Technology Indiana University East Indiana University East - New Castle Indiana University Fort Wayne Indiana University Kokomo Indiana University Northwest Indiana University South Bend Indiana Wesleyan University IU Foundation Ivy Tech Anderson Ivy Tech Elkhart Ivy Tech Fort Wayne Ivy Tech Gary Ivy Tech Indianapolis Central Office Ivy Tech Kokomo Ivy Tech Lafayette Ivy Tech Marion Ivy Tech Michigan City Ivy Tech Monticello Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Valparaiso Ivy Tech Wabash Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue NorthWest Westville Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point St. Joseph College St. Mary of the Woods College St. Mary's College Taylor University Trine University University of Notre Dame University of St. Francis Valparaiso University |
| Current State: | Closed |
| Start Time: | 2023-09-22 03:44:38 |
| End Time: | 2023-09-22 03:45:47 |
| Outgoing Notification Text | Backbone ARSN-IPHE was briefly unavailable. I-Light engineers have been contacted; however, the reason for outage is undetermined. No further outages are expected. |
| Ticket No.: | CHG0072191 |
| Subject: | Maintenance Completed - I-Light Member Vincennes University - Subaru |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University - Subaru |
| Start Time: | 2023-09-29 02:00:00 |
| End Time: | 2023-09-29 10:00:00 |
| Outgoing Notification Text | Member Vincennes University - Subaru was unavailable while circuit provider Wintek performed fiber relocation in West Lafayette, IN. The entire window was reserved. This maintenance is now complete. |
| Ticket No.: | CHG0072637 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-10-10 04:01:00 |
| End Time: | 2023-10-10 09:00:00 |
| Outgoing Notification Text | Please note this is the first of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0072645 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-10-12 04:01:00 |
| End Time: | 2023-10-12 09:00:00 |
| Outgoing Notification Text | Please note this is the third of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0071873 |
| Subject: | Maintenance - I-Light ups.gary.ilight.net and ups2.gary.ilight.net |
| Source Of Impact: | Internal |
| Affected: | Member Indiana University Northwest |
| Start Time: | 2023-10-04 15:00:00 |
| End Time: | 2023-10-04 20:00:00 |
| Outgoing Notification Text | I-Light Engineers will be replacing the UPS at Node GARY. No outages are expected; however, the entire maintenance window is reserved. |
| Ticket No.: | CHG0072551 |
| Subject: | Maintenance - I-Light Backbone IPHE-ARSN |
| Source Of Impact: | Vendor |
| Affected: | Backbone IPHE-ARSN
Member Ivy Tech Fairbanks Member Ivy Tech Anderson Anderson University Ball State University Goshen College Huntington University Indiana Institute of Technology Ft. Wayne Indiana University Fort Wayne Indiana University Kokomo Indiana Wesleyan University Ivy Tech Fort Wayne Ivy Tech Kokomo Ivy Tech Marion Ivy Tech Muncie Ivy Tech Northwest Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue University Ft. Wayne St. Francis Crown Point Taylor University Trine University University of St. Francis |
| Start Time: | 2023-10-10 04:01:00 |
| End Time: | 2023-10-10 09:00:00 |
| Outgoing Notification Text | Members Ivy Tech Fairbanks and Ivy Tech Anderson and Backbone IPHE-ARSN will be unavailable while Zayo engineers perform maintenance. An outage of up to 3 hours is expected; however, the entire window is reserved. Backbone traffic will reroute via redundant connections. |
| Ticket No.: | CHG0072387 |
| Subject: | Maintenance - I-Light Member Ivy Tech Indianapolis Central Office |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Indianapolis Central Office |
| Start Time: | 2023-10-14 04:00:00 |
| End Time: | 2023-10-14 10:00:00 |
| Outgoing Notification Text | I-Light Vendor Crown Castle Fiber Engineers will be performing a fiber relocate. Services are expected to remain available through redundant connections; however, the entire window is reserved. |
| Ticket No.: | CHG0072695 |
| Subject: | Maintenance - I-Light Marian test connection set up |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2023-09-29 16:00:00 |
| End Time: | 2023-09-29 21:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0072644 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-10-11 04:01:00 |
| End Time: | 2023-10-11 09:00:00 |
| Outgoing Notification Text | Please note this is the second of three maintenance windows. Member Ivy Tech Franklin will be unavailable while circuit provider Zayo performs fiber relocation in Greenwood, IN. The entire window is reserved. |
| Ticket No.: | CHG0072501 |
| Subject: | Maintenance 2 of 2 - I-Light Member Huntington University |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University |
| Start Time: | 2023-10-04 04:00:00 |
| End Time: | 2023-10-04 09:00:00 |
| Outgoing Notification Text | Member Huntington University will be unavailable while Vendor Zayo Engineers perform maintenance. An outage is expected and the entire window is reserved. This is window 2 of 2 for this work. |
| Ticket No.: | CHG0072520 |
| Subject: | Maintenance - I-Light Backbone GARY-LFYT2 |
| Source Of Impact: | Vendor |
| Affected: | Goshen College
Indiana University Northwest Ivy Tech East Chicago Ivy Tech Gary Ivy Tech Lafayette Ivy Tech Michigan City Ivy Tech Northwest Ivy Tech Valparaiso Ivy Tech Warsaw Manchester University - Ft. Wayne Campus Manchester University - North Manchester Campus Purdue NorthWest Westville Campus Purdue Northwest Hammond Campus Purdue Polytechnic Anderson Purdue Polytechnic Richmond Purdue Polytechnic South Bend Purdue University Ft. Wayne Trine University Valparaiso University WBAA, PBS Station W. Lfyt Wabash College |
| Start Time: | 2023-10-06 02:00:00 |
| End Time: | 2023-10-06 09:00:00 |
| Outgoing Notification Text | Backbone GARY-LFYT2 will be unavailable while circuit provider Zayo performs fiber relocation. The entire window is reserved. Backbone traffic will reroute via redundant connections. |
| Ticket No.: | CHG0072500 |
| Subject: | Maintenance 1 of 2 - I-Light Member Huntington University |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University |
| Start Time: | 2023-10-03 04:00:00 |
| End Time: | 2023-10-03 09:00:00 |
| Outgoing Notification Text | Member Huntington University will be unavailable while Vendor Zayo Engineers perform maintenance. An outage is expected and the entire window is reserved. This is window 1 of 2 for this work. |