I-Light Network Operations Report
2023-07-07 - 2023-07-20
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0146163 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbones CLMB-CROT and CLMB-NEWA | Unannounced Maintenance | Vendor | Resolved | 2023-07-13 04:02:42 | 2023-07-13 06:27:43 | 0 days 2 hr 25 min |
| INC0146403 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Various Backbones | Circuit - Damaged Fiber | Vendor | Resolved | 2023-07-15 23:23:50 | 2023-07-16 13:33:22 | 0 days 14 hr 9 min |
| INC0146609 | 3 - Moderate | 3 - Moderate | Availability - I-Light Various Backbones | Undetermined | Undetermined | Resolved | 2023-07-19 04:03:33 | 2023-07-19 08:24:41 | 0 days 4 hr 21 min |
| INC0146716 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone CLMB-IPIU | Undetermined | Undetermined | Resolved | 2023-07-20 01:43:57 | 2023-07-20 01:44:07 | 0 days 0 hr 0 min |
| Ticket No.: | INC0146163 |
| Subject: | Outage Resolved - I-Light Backbones CLMB-CROT and CLMB-NEWA |
| Source Of Impact: | Vendor |
| Affected: | ILN-CLMB-CROT-FIBR-03835
ILN-CLMB-CROT-10GE-3836 ILN-CLMB-NEWA-FIBR-1529 Backbone CLMB-CROT Backbone CLMB-NEWA Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Sellersburg Member Oakland City University Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2023-07-13 04:02:42 |
| End Time: | 2023-07-13 06:27:43 |
| Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers were engaged and reported maintenance. Maintenance has since been completed. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0146403 |
| Subject: | Outage Resolved - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-MCCI-FIBR-1509
Backbone GARY-MCCI Backbone GARY-SBND Backbone IPHE-IPIU Backbone IPIU-SBND Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Wabash College Member WBAA PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Peer Indiana GigaPOP (LL-STAR) |
| Current State: | Resolved |
| Start Time: | 2023-07-15 23:23:50 |
| End Time: | 2023-07-16 13:33:22 |
| Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers located and repaired fiber damage due to fire in Valparaiso, IN. All technicians are hands off and services have been restored. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0146609 |
| Subject: | Availability - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-LGNR-SBND-FIBR-1511
Backbone LGNR-SBND Backbone GSHN-SBND Backbone IPHE-STAR Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Manchester University - Ft. Wayne Campus Member Purdue NorthWest Westville Campus Member Purdue Northwest Hammond Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue University Ft. Wayne Member Taylor University Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member WBAA, PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Member Wabash College Peer Indiana GigaPOP (LL-STAR) |
| Current State: | Resolved |
| Start Time: | 2023-07-19 04:03:33 |
| End Time: | 2023-07-19 08:24:41 |
| Outgoing Notification Text | The affected listed are now available. Vendor Zayo Engineers have been engaged for further investigation into the root cause for the outage observed. The reason for outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0146716 |
| Subject: | Brief Outage - I-Light Backbone CLMB-IPIU |
| Source Of Impact: | Undetermined |
| Affected: | ILN-CLMB-IPIU-100GE-24326
Backbone CLMB-IPIU Member Delaware County CES Member Franklin College Member Hanover College Member Indiana Office of Technology Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Purdue University Columbus Member IU Foundation Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Wabash College Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Current State: | Resolved |
| Start Time: | 2023-07-20 01:43:57 |
| End Time: | 2023-07-20 01:44:07 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineers have been contacted for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0070549 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-08-01 04:01:00 |
| End Time: | 2023-08-01 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remain available while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, August 2, 2023. The third activity date is scheduled for Thursday, August 3, 2023. |
| Ticket No.: | CHG0070527 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-MARN
Backbone IPHE-IPIU Backbone IPHE-SBND Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Taylor University Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Peer Indiana GigaPOP (LL-STAR) |
| Start Time: | 2023-08-01 04:01:00 |
| End Time: | 2023-08-01 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to a mandatory fiber relocation located in Fort Wayne, IN. An outage of up to three (3) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 1 of 2. The second activity date is scheduled for Wednesday, August 2, 2023. |
| Ticket No.: | CHG0070557 |
| Subject: | Maintenance 2 of 2 - I-Light POP Lifeline Data Center |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-08-16 11:00:00 |
| End Time: | 2023-08-16 23:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0070556 |
| Subject: | Maintenance 1 of 2 - I-Light POP Lifeline Data Center |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-08-15 11:00:00 |
| End Time: | 2023-08-15 23:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0070547 |
| Subject: | Maintenance Completed - I-Light Member Ivy Tech Columbus |
| Source Of Impact: | Internal |
| Affected: | Member Ivy Tech Columbus |
| Start Time: | 2023-07-21 10:00:00 |
| End Time: | 2023-07-21 14:00:00 |
| Outgoing Notification Text | Member Ivy Tech Columbus was unavailable while I-Light Engineers perform maintenance to troubleshoot light levels. Maintenance is completed. |