I-Light Network Operations Report
2023-06-23 - 2023-07-06
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0144705 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Closed | 2023-06-26 16:25:18 | 2023-06-26 16:26:27 | 0 days 0 hr 1 min |
| INC0145093 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone GNCS-TRRH | Circuit - Damaged Fiber | Vendor | Closed | 2023-06-29 19:03:08 | 2023-07-03 02:15:51 | 3 days 7 hr 12 min |
| INC0145060 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone EVVL-GENT | Circuit - Cut Fiber | Vendor | Resolved | 2023-06-29 15:25:36 | 2023-06-30 13:05:00 | 0 days 21 hr 39 min |
| INC0145640 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone GNCS-TRRH | Undetermined | Undetermined | Resolved | 2023-07-06 16:24:17 | 2023-07-06 16:25:25 | 0 days 0 hr 1 min |
| Ticket No.: | INC0144705 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-GARY-MTAY-FIBR-1508
Backbone GARY-LFYT Backbone GARY-MTAY Backbone IPHE-IPIU Backbone IPIU-SBND Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Peer Indiana GigaPOP (LL-STAR) |
| Current State: | Closed |
| Start Time: | 2023-06-26 16:25:18 |
| End Time: | 2023-06-26 16:26:27 |
| Outgoing Notification Text | The affected listed was briefly unavailable. Vendor Zayo Engineers have been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0145093 |
| Subject: | Outage Resolved - I-Light Backbone GNCS-TRRH |
| Source Of Impact: | Vendor |
| Affected: | ILN-GNCS-TRRH-FIBR-1531
Backbone GNCS-TRRH Member Hanover College Member Indiana State University Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Venture Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University - Subaru Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Closed |
| Start Time: | 2023-06-29 19:03:08 |
| End Time: | 2023-07-03 02:15:51 |
| Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers discovered a fiber cut in Terre Haute, IN following severe weather that moved through the area. Fiber has been repaired and service restored. No further outages are expected. |
| Ticket No.: | INC0145060 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-GENT |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-GENT-FIBR-04112
Backbone EVVL-GENT Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2023-06-29 15:25:36 |
| End Time: | 2023-06-30 13:05:00 |
| Outgoing Notification Text | The affected listed is now available. On Thursday, June 29th, Vendor Zayo Engineers reported a network event in Gentryville, IN following severe weather that moved through the area. Zayo technicians were able to locate the damage; however, had to wait for the power company to remove lines on the ground prior to beginning restoration efforts. They were able to resplice fiber but services did not restore. I-Light Engineering worked with Ciena to resolve an optical signal problem in Evansville restoring services. Zayo has reported they are hands off, indicating all repairs have been completed. No further outages are expected. |
| Ticket No.: | INC0145640 |
| Subject: | Brief Outage - I-Light Backbone GNCS-TRRH |
| Source Of Impact: | Undetermined |
| Affected: | ILN-GNCS-TRRH-100GE-24279
Backbone GNCS-TRRH Member Hanover College Member Indiana State University Member Indiana University / GlobalNOC Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Venture Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University - Subaru Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2023-07-06 16:24:17 |
| End Time: | 2023-07-06 16:25:25 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineering has been engaged for further review into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0070292 |
| Subject: | Maintenance 3 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member Ivy Tech Terre Haute |
| Start Time: | 2023-07-14 04:01:00 |
| End Time: | 2023-07-14 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0070198 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member Ivy Tech Terre Haute |
| Start Time: | 2023-07-12 04:01:00 |
| End Time: | 2023-07-12 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, July 13, 2023. The third activity date is scheduled for Friday, July 14, 2023. |
| Ticket No.: | CHG0070291 |
| Subject: | Maintenance 2 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member Ivy Tech Terre Haute |
| Start Time: | 2023-07-13 04:01:00 |
| End Time: | 2023-07-13 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, July 14, 2023. |
| Ticket No.: | CHG0070199 |
| Subject: | Maintenance 1 of 2 - I-Light Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg |
| Start Time: | 2023-07-13 04:01:00 |
| End Time: | 2023-07-13 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance in Uniontown, IN due to road relocation. An outage of up to three (3) hours is expected. The entire window is reserved. This is maintenance window 1 of 2. The second activity date is scheduled for Friday, July 14, 2023. |
| Ticket No.: | CHG0070288 |
| Subject: | Maintenance 2 of 2 - I-Light Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg |
| Start Time: | 2023-07-14 04:01:00 |
| End Time: | 2023-07-14 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance in Uniontown, IN due to road relocation. An outage of up to three (3) hours is expected. The entire window is reserved. This is maintenance window 2 of 2. |