I-Light Network Operations Report
2023-05-12 - 2023-05-25
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0140419 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbones CLMB-IUPUC and IUPUC-IUPUCLC | Hardware | Internal | Closed | 2023-05-12 14:52:07 | 2023-05-12 21:59:18 | 0 days 7 hr 7 min |
| INC0140887 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone DEPAUWLIB-WABASHHAYS | Circuit - Damaged Fiber | Vendor | Closed | 2023-05-17 17:26:36 | 2023-05-18 06:28:34 | 0 days 13 hr 1 min |
| INC0141119 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone BATE-CONNERS | Circuit - Damaged Fiber | Vendor | Closed | 2023-05-19 16:08:31 | 2023-05-20 06:02:35 | 0 days 13 hr 54 min |
| INC0141283 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone BATE-CONNERS | Circuit - Cut Fiber | Vendor | Resolved | 2023-05-22 13:59:38 | 2023-05-23 06:09:15 | 0 days 16 hr 9 min |
| INC0141470 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Resolved | 2023-05-24 11:40:36 | 2023-05-24 11:43:11 | 0 days 0 hr 2 min |
| Ticket No.: | INC0140419 |
| Subject: | Outage Resolved - I-Light Backbones CLMB-IUPUC and IUPUC-IUPUCLC |
| Source Of Impact: | Internal |
| Affected: | bbsw.iupuclc.ilight.net
bbsw.iupuc.ilight.net ILN-IUPUC-IUPUCLC-10GE-25341 ILN-CLMB-IUPUC-FIBR-3337 Backbone CLMB-IUPUC Backbone IUPUC-IUPUCLC Member Purdue Polytechnic Columbus Member Ivy Tech Columbus Member Indiana University Purdue University Columbus Member Indiana University Purdue University Columbus Learning Center |
| Current State: | Closed |
| Start Time: | 2023-05-12 14:52:07 |
| End Time: | 2023-05-12 21:59:18 |
| Outgoing Notification Text | The affected listed is now available. Indiana University Purdue University Columbus Engineers were engaged and reported power maintenance being performed via Duke Energy. Maintenance has since been completed; however, the switch did not restore. I-Light Engineers were engaged and dispatched to location and replaced the switch onsite. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0140887 |
| Subject: | Outage Resolved - I-Light Backbone DEPAUWLIB-WABASHHAYS |
| Source Of Impact: | Vendor |
| Affected: | ILN-DEPAUWLIB-WABASHHAYS-10GE-25406
Backbone DEPAUWLIB-WABASHHAYS Member DePauw University Member Wabash College |
| Current State: | Closed |
| Start Time: | 2023-05-17 17:26:36 |
| End Time: | 2023-05-18 06:28:34 |
| Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers reported a network event in Crawfordsville, IN. Construction teams & splicers discovered damage and have completed repairs to an underground cable severed by 3rd party drilling. All services have been restored. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0141119 |
| Subject: | Outage Resolved - I-Light Backbone BATE-CONNERS |
| Source Of Impact: | Vendor |
| Affected: | ILN-BATE-CONNERS-10GE-4126
ILN-BATE-CONNERS-GIGE-24915 Backbone BATE-CONNERS Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond |
| Current State: | Closed |
| Start Time: | 2023-05-19 16:08:31 |
| End Time: | 2023-05-20 06:02:35 |
| Outgoing Notification Text | The affected listed are now available. Vendor Zayo Engineers located two damaged sections of fiber and have completed the process of repair. All services have been restored. No further outages are expected. Traffic was rerouted via redundant connections. |
| Ticket No.: | INC0141283 |
| Subject: | Outage Resolved - I-Light Backbone BATE-CONNERS |
| Source Of Impact: | Vendor |
| Affected: | ILN-BATE-CONNERS-10GE-4126
ILN-BATE-CONNERS-GIGE-24915 Backbone BATE-CONNERS Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2023-05-22 13:59:38 |
| End Time: | 2023-05-23 06:09:15 |
| Outgoing Notification Text | The affected listed are now available. Vendor Zayo dispatched a field crew to repair construction damage to a 96-count fiber cable in Laurel Township, IN. All services have been restored. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0141470 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-MARN-FIBR-1513
Backbone FTWY-MARN Backbone IPHE-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Taylor University Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Peer Indiana GigaPOP (LL-STAR) |
| Current State: | Resolved |
| Start Time: | 2023-05-24 11:40:36 |
| End Time: | 2023-05-24 11:43:11 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineers have been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0068938 |
| Subject: | Maintenance - I-Light Member Huntington University-Arizona Campus |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University-Arizona Campus |
| Start Time: | 2023-05-31 06:00:00 |
| End Time: | 2023-05-31 12:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Cox Engineers perform maintenance to relocate aerial fiber to underground. An outage of two (2) to four (4) hours is expected. The entire window is reserved. |