I-Light Network Operations Report
2023-04-14 - 2023-04-27
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0135062 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone ARSN-IPHE | Circuit - Damaged Fiber | Vendor | Resolved | 2023-03-08 15:40:59 | 2023-04-27 04:26:59 | 49 days 12 hr 46 min |
| INC0138586 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone LFYT-WABASH | Circuit - Cut Fiber | Vendor | Closed | 2023-04-20 13:38:24 | 2023-04-20 18:11:27 | 0 days 4 hr 33 min |
| INC0138575 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone BATE-CONNERS | Circuit - Cut Fiber | Vendor | Closed | 2023-04-20 12:46:27 | 2023-04-21 01:51:29 | 0 days 13 hr 5 min |
| INC0138645 | 3 - Moderate | 3 - Moderate | Brief Outage Update - I-Light Backbones FTWY-IVYFTWN and IVYFTWN-IVYFTWN | Undetermined | Undetermined | Closed | 2023-04-21 02:44:16 | 2023-04-21 02:50:19 | 0 days 0 hr 6 min |
| INC0138976 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone LFYT-WABASH | Circuit - Damaged Fiber | Vendor | Resolved | 2023-04-25 18:44:33 | 2023-04-26 01:58:39 | 0 days 7 hr 14 min |
| INC0139170 | 3 - Moderate | 3 - Moderate | Outage Resolved- I-Light Backbone GARY-LFYT | Hardware | Internal | Resolved | 2023-04-27 10:56:41 | 2023-04-27 16:48:00 | 0 days 5 hr 51 min |
| Ticket No.: | INC0135062 |
| Subject: | Outage Resolved - I-Light Backbone ARSN-IPHE |
| Source Of Impact: | Vendor |
| Affected: | ILN-ARSN-IPHE-FIBR-23956
Backbone ARSN-IPHE Backbone IPHE-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Kokomo Member Ivy Tech Lafayette Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Taylor University Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Peer Indiana GigaPOP (LL-STAR) |
| Current State: | Resolved |
| Start Time: | 2023-03-08 15:40:59 |
| End Time: | 2023-04-27 04:26:59 |
| Outgoing Notification Text | I-Light and Vendor Zayo Engineers worked to resolve degradation on Backbone ARSN-IPHE caused by fiber damage due to 3rd party construction. They performed work over a three (3) night maintenance window scheduled for earlier this week from Monday, April 24 to Wednesday, April 26, 2023. I-Light Engineers have determined light levels are back to previous values, and no further issues or subsequent outages should be observed. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0138586 |
| Subject: | Outage Resolved - I-Light Backbone LFYT-WABASH |
| Source Of Impact: | Vendor |
| Affected: | ILN-LFYT-WABASH-10GE-24048
Backbone LFYT-WABASH Member Wabash College Member DePauw University |
| Current State: | Closed |
| Start Time: | 2023-04-20 13:38:24 |
| End Time: | 2023-04-20 18:11:27 |
| Outgoing Notification Text | The affected listed is now available. Vendor Wintek Engineers were engaged and repaired a fiber cut on Old Romney Rd, near McCutcheon High School in Lafayette, IN. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0138575 |
| Subject: | Outage Resolved - I-Light Backbone BATE-CONNERS |
| Source Of Impact: | Vendor |
| Affected: | ILN-BATE-CONNERS-10GE-4126
Backbone BATE-CONNERS Member Indiana University East Member Ivy Tech Connersville Member Earlham College Member Ivy Tech Richmond Member Ivy Tech Lawrenceburg Member Purdue Polytechnic Richmond |
| Current State: | Closed |
| Start Time: | 2023-04-20 12:46:27 |
| End Time: | 2023-04-21 01:51:29 |
| Outgoing Notification Text | The affected listed are now available. Vendor Zayo Field Team Engineers were engaged and repaired an aerial snag on the fiber by splicing in 300 ft of new cable. All services have restored. No further outages are expected. Traffic was rerouted via redundant connections. |
| Ticket No.: | INC0138645 |
| Subject: | Brief Outage Update - I-Light Backbones FTWY-IVYFTWN and IVYFTWN-IVYFTWN |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-IVYFTWN-LAG-25825
ILN-IVYFTWN-IVYFTWN-10GE-25831 ILN-IVYFTWN-IVYFTWN-10GE-26158 ILN-IVYFTWN-IVYFTWN-10GE-25823 ILN-IVYFTWN-IVYFTWN-10GE-25824 Backbone FTWY-IVYFTWN Backbone IVYFTWN-IVYFTWN Member Indiana University Fort Wayne Member Ivy Tech Fort Wayne Member Purdue University Ft. Wayne Member University of St. Francis |
| Current State: | Closed |
| Start Time: | 2023-04-21 02:44:16 |
| End Time: | 2023-04-21 02:50:19 |
| Outgoing Notification Text | The affected listed was briefly unavailable. Vendor Zayo Engineers were engaged for further investigation into the root cause for the brief outage. They confirmed no planned or emergency maintenance was taking place at the time the brief outage was observed. The reason for brief outage is undetermined. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0138976 |
| Subject: | Outage Resolved - I-Light Backbone LFYT-WABASH |
| Source Of Impact: | Vendor |
| Affected: | ILN-LFYT-WABASH-10GE-24048
Backbone LFYT-WABASH Member Wabash College Member DePauw University |
| Current State: | Resolved |
| Start Time: | 2023-04-25 18:44:33 |
| End Time: | 2023-04-26 01:58:39 |
| Outgoing Notification Text | The affected listed are now available. Vendor Wintek Engineers were engaged to repair a damaged 144ct. fiber. Repairs have been completed and all services restored. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0139170 |
| Subject: | Outage Resolved- I-Light Backbone GARY-LFYT |
| Source Of Impact: | Internal |
| Affected: | ILN-GARY-LFYT-100GE-27039
Backbone GARY-LFYT Member Goshen College Member Indiana University Northwest Member Ivy Tech East Chicago Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Michigan City Member Ivy Tech Northwest Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue NorthWest Westville Campus Member Purdue Northwest Hammond Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member Valparaiso University Member WBAA, PBS Station W. Lfyt Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2023-04-27 10:56:41 |
| End Time: | 2023-04-27 16:48:00 |
| Outgoing Notification Text | The affected listed is now available. I-Light Engineers were engaged and determined the root cause for the outage was due to hardware failure at GARY. They dispatched to location to replace a faulty line card restoring services. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0067958 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-28 04:01:00 |
| End Time: | 2023-04-28 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute remained available while Vendor Joink Engineers performed non-disruptive maintenance. The entire window was reserved. This was maintenance window 3 of 3 Completed. |
| Ticket No.: | CHG0068346 |
| Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-IPIU
Backbone CLMB-SHLB Backbone HPER-IPHE Member Delaware County CES Member Franklin College Member Hanover College Member Indiana Office of Technology Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Wabash College Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Start Time: | 2023-05-16 04:01:00 |
| End Time: | 2023-05-16 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber along Harrison Brookville Rd in West Harrison, IN at Johnson Fork Rd. An outage of up to three (3) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 2 of 2. |
| Ticket No.: | CHG0068382 |
| Subject: | Maintenance 2 of 3 - I-Light Backbones ISUFEDERAL-ROSEHUL and TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Backbone TRRH-VINC Member Ivy Tech Terre Haute Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member IU School of Medicine Member University of Southern Indiana Member Hanover College Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Indiana University Southeast Member St. Mary of the Woods College Member Indiana State University Member Wabash College Member Indiana University Southeast Water Tower Square Member Oakland City University Member University of Evansville Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Lebanon Member Vincennes University Subaru |
| Start Time: | 2023-05-04 04:01:00 |
| End Time: | 2023-05-04 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, May 5, 2023. |
| Ticket No.: | CHG0068383 |
| Subject: | Maintenance 3 of 3 - I-Light Backbones ISUFEDERAL-ROSEHUL and TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Backbone TRRH-VINC Member Ivy Tech Terre Haute Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member IU School of Medicine Member University of Southern Indiana Member Hanover College Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Indiana University Southeast Member St. Mary of the Woods College Member Indiana State University Member Wabash College Member Indiana University Southeast Water Tower Square Member Oakland City University Member University of Evansville Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Lebanon Member Vincennes University Subaru |
| Start Time: | 2023-05-05 04:01:00 |
| End Time: | 2023-05-05 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0068091 |
| Subject: | Maintenance - I-Light Various Ivy Tech Community College Locations |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2023-04-29 13:00:00 |
| End Time: | 2023-05-01 00:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0068218 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-IPIU
Backbone CLMB-SHLB Backbone HPER-IPHE Member Delaware County CES Member Franklin College Member Hanover College Member Indiana Office of Technology Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Wabash College Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Start Time: | 2023-05-15 04:01:00 |
| End Time: | 2023-05-15 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber along Harrison Brookville Rd in West Harrison, IN at Johnson Fork Rd. An outage of up to three (3) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 1 of 2. The second activity date is scheduled for Tuesday, May 16, 2023. |
| Ticket No.: | CHG0068187 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BATE-SHLB
Backbone BATE-CONNERS Backbone IPHE-SHLB Backbone CONNERS-RCMD Backbone IPHE-SHLB Backbone CLMB-IPIU Backbone CLMB-SHLB Backbone HPER-IPHE Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond Member Delaware County CES Member Franklin College Member Hanover College Member Indiana Office of Technology Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Wabash College Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Start Time: | 2023-05-01 02:00:00 |
| End Time: | 2023-05-01 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to cutover existing circuits from the old 144F to the new 288F between the Batesville Hut to West Harrison. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 1 of 2. The second activity date is scheduled for Monday, May 1, 2023. |
| Ticket No.: | CHG0068338 |
| Subject: | Maintenance - I-Light Member WFYI |
| Source Of Impact: | Internal |
| Affected: | Member WFYI |
| Start Time: | 2023-05-01 17:00:00 |
| End Time: | 2023-05-01 19:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0068253 |
| Subject: | Maintenance 1 of 3 - I-Light Backbones ISUFEDERAL-ROSEHUL and TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Backbone TRRH-VINC Member Ivy Tech Terre Haute Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member IU School of Medicine Member University of Southern Indiana Member Hanover College Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Indiana University Southeast Member St. Mary of the Woods College Member Indiana State University Member Wabash College Member Indiana University Southeast Water Tower Square Member Oakland City University Member University of Evansville Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Lebanon Member Vincennes University Subaru |
| Start Time: | 2023-05-03 04:01:00 |
| End Time: | 2023-05-03 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, May 4, 2023. The third activity date is scheduled for Friday, May 5, 2023. |
| Ticket No.: | CHG0068249 |
| Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BATE-SHLB
Backbone BATE-CONNERS Backbone IPHE-SHLB Backbone CONNERS-RCMD Backbone IPHE-SHLB Backbone CLMB-IPIU Backbone CLMB-SHLB Backbone HPER-IPHE Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond Member Delaware County CES Member Franklin College Member Hanover College Member Indiana Office of Technology Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Wabash College Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Start Time: | 2023-05-02 02:00:00 |
| End Time: | 2023-05-02 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to cutover existing circuits from the old 144F to the new 288F between the Batesville Hut to West Harrison. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 2 of 2. |
| Ticket No.: | CHG0068343 |
| Subject: | Maintenance - I-Light POP Lifeline Data Center |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-05-02 11:00:00 |
| End Time: | 2023-05-02 23:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0068318 |
| Subject: | Maintenance - I-Light POP Lifeline Data Center |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-05-03 11:00:00 |
| End Time: | 2023-05-03 23:00:00 |
| Outgoing Notification Text |