I-Light Network Operations Report
2023-03-31 - 2023-04-13
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0136851 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone CLMB-IPIU | Undetermined | Undetermined | Closed | 2023-04-01 03:17:51 | 2023-04-01 03:18:01 | 0 days 0 hr 0 min |
| INC0137019 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone TRRH-VINC | Undetermined | Undetermined | Closed | 2023-04-03 17:32:39 | 2023-04-03 17:35:34 | 0 days 0 hr 2 min |
| INC0137024 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone BLTN-IPHE | Undetermined | Undetermined | Resolved | 2023-04-03 18:07:03 | 2023-04-03 18:09:50 | 0 days 0 hr 2 min |
| INC0137070 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone BLTN-IPHE | Undetermined | Undetermined | Closed | 2023-04-04 01:23:00 | 2023-04-04 01:25:54 | 0 days 0 hr 2 min |
| INC0137200 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone MUNC-RCMD | Undetermined | Undetermined | Closed | 2023-04-05 02:39:58 | 2023-04-05 02:42:27 | 0 days 0 hr 2 min |
| INC0137309 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone MUNC-RCMD | Unannounced Maintenance | Vendor | Resolved | 2023-04-06 04:18:59 | 2023-04-06 08:39:01 | 0 days 4 hr 20 min |
| Ticket No.: | INC0136851 |
| Subject: | Brief Outage - I-Light Backbone CLMB-IPIU |
| Source Of Impact: | Undetermined |
| Affected: | ILN-CLMB-IPIU-100GE-24326
Backbone CLMB-IPIU Member Delaware County CES Member Franklin College Member Hanover College Member IU Foundation Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Purdue University Columbus Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Member Wabash College |
| Current State: | Closed |
| Start Time: | 2023-04-01 03:17:51 |
| End Time: | 2023-04-01 03:18:01 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineers have been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0137019 |
| Subject: | Brief Outage - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-TRRH-VINC-100GE-24283
Backbone TRRH-VINC Member Hanover College Meber Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University - Subaru Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Closed |
| Start Time: | 2023-04-03 17:32:39 |
| End Time: | 2023-04-03 17:35:34 |
| Outgoing Notification Text | The affected listed was briefly unavailable. Vendor Zayo and Joink Engineers were engaged for further investigation into the root cause for the brief outage. They confirmed no planned or emergency repair was taking place that would have caused the disruption in service. The reason for outage is undetermined. |
| Ticket No.: | INC0137024 |
| Subject: | Brief Outage - I-Light Backbone BLTN-IPHE |
| Source Of Impact: | Undetermined |
| Affected: | ILN-BLTN-IPHE-100GE-24322
ILN-BLTN-IPHE-100GE-24323 Backbone BLTN-IPHE Member Delaware County CES Member Franklin College Member Indiana Office of Technology Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Purdue University Columbus Learning Center Member Indiana University South Bend Member Indiana University Southeast - Water Tower Square Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Peer Indiana Gigapop (BLDC-LL) |
| Current State: | Resolved |
| Start Time: | 2023-04-03 18:07:03 |
| End Time: | 2023-04-03 18:09:50 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineering has been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0137070 |
| Subject: | Brief Outage - I-Light Backbone BLTN-IPHE |
| Source Of Impact: | Undetermined |
| Affected: | ILN-BLTN-IPHE-100GE-24322
ILN-BLTN-IPHE-100GE-24323 Backbone BLTN-IPHE Member Delaware County CES Member Franklin College Member Indiana Office of Technology Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Purdue University Columbus Learning Center Member Indiana University South Bend Member Indiana University Southeast - Water Tower Square Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV Peer Indiana Gigapop (BLDC-LL) |
| Current State: | Closed |
| Start Time: | 2023-04-04 01:23:00 |
| End Time: | 2023-04-04 01:25:54 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineering has been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0137200 |
| Subject: | Brief Outage - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MUNC-RCMD-10GE-24924
Backbone MUNC-RCMD Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond |
| Current State: | Closed |
| Start Time: | 2023-04-05 02:39:58 |
| End Time: | 2023-04-05 02:42:27 |
| Outgoing Notification Text | Backbone MUNC-RCMD is now available following a brief outage. I-Light Engineers have been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0137309 |
| Subject: | Outage Resolved - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-MUNC-RCMD-10GE-24924
ILN-MUNC-RCMD-FIBR-04117 Backbone MUNC-RCMD Earlham College Indiana University East Ivy Tech Connersville Ivy Tech Lawrenceburg Ivy Tech Richmond Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2023-04-06 04:18:59 |
| End Time: | 2023-04-06 08:39:01 |
| Outgoing Notification Text | Backbone MUNC-RCMD is now available. Vendor Zayo Engineers were contacted and reported maintenance to relocate fiber along US 35 & US 36 in Losantville, IN. Maintenance has been completed and no additional outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0067869 |
| Subject: | Maintenance - I-Light Member Purdue Northwest Hammond Campus |
| Source Of Impact: | Internal |
| Affected: | Member Purdue Northwest Hammond Campus |
| Start Time: | 2023-04-20 05:00:00 |
| End Time: | 2023-04-20 08:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0068022 |
| Subject: | Maintenance - I-Light Member Indiana University Commencement Fiber Testing (IPHE-HPER) |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2023-04-18 12:00:00 |
| End Time: | 2023-04-18 20:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0067939 |
| Subject: | Maintenance 3 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BATE-SHLB
Backbone BATE-CONNERS Backbone IPHE-SHLB Backbone CONNERS-RCMD Backbone IPHE-SHLB Backbone CLMB-IPIU Backbone CLMB-SHLB Backbone HPER-IPHE Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond Member Delaware County CES Member Franklin College Member Hanover College Member Indiana Office of Technology Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Wabash College Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Start Time: | 2023-04-19 04:01:00 |
| End Time: | 2023-04-19 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to cutover existing circuits from the old 144F to the new 288F between Batesville Hut to West Harrison. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0067943 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone TRRH-VINC
Member Vincennes University Subaru Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member Vincennes University Plainfield Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-25 04:01:00 |
| End Time: | 2023-04-25 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, April 26, 2023. The third activity date is scheduled for Thursday, April 27, 2023. |
| Ticket No.: | CHG0067957 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-27 04:01:00 |
| End Time: | 2023-04-27 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, April 28, 2023. |
| Ticket No.: | CHG0067937 |
| Subject: | Maintenance 2 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BATE-SHLB
Backbone BATE-CONNERS Backbone IPHE-SHLB Backbone CONNERS-RCMD Backbone IPHE-SHLB Backbone CLMB-IPIU Backbone CLMB-SHLB Backbone HPER-IPHE Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond Member Delaware County CES Member Franklin College Member Hanover College Member Indiana Office of Technology Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Wabash College Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Start Time: | 2023-04-18 04:01:00 |
| End Time: | 2023-04-18 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to cutover existing circuits from the old 144F to the new 288F between Batesville Hut to West Harrison. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for Wednesday, April 19, 2023. |
| Ticket No.: | CHG0067958 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-28 04:01:00 |
| End Time: | 2023-04-28 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0067703 |
| Subject: | Maintenance - I-Light Backbone DEPAUWLIB-WABASHHAYS |
| Source Of Impact: | Vendor |
| Affected: | Backbone DEPAUWLIB-WABASHHAYS
Member DePauw University Member Wabash College |
| Start Time: | 2023-04-18 04:01:00 |
| End Time: | 2023-04-18 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to repair a section of damaged fiber in Crawfordsville, IN. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0067811 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-14 04:01:00 |
| End Time: | 2023-04-14 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remained available while Vendor Joink Engineers performed non-disruptive fiber maintenance. The entire window was reserved. This was maintenance window 3 of 3 Completed. |
| Ticket No.: | CHG0067602 |
| Subject: | Maintenance Completed - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-04-17 04:01:00 |
| End Time: | 2023-04-17 10:00:00 |
| Outgoing Notification Text | The affected listed was unavailable while Vendor Zayo Engineers performed maintenance to repair damaged cable. Maintenance has been completed |
| Ticket No.: | CHG0067812 |
| Subject: | Maintenance 1 of 3 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BATE-SHLB
Backbone BATE-CONNERS Backbone IPHE-SHLB Backbone CONNERS-RCMD Backbone IPHE-SHLB Backbone CLMB-IPIU Backbone CLMB-SHLB Backbone HPER-IPHE Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond Member Delaware County CES Member Franklin College Member Hanover College Member Indiana Office of Technology Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member IU Foundation Member IU Research Network Member IU School of Medicine Health Science Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Sellersburg Member Martin University Member Oakland City University Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Wabash College Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Start Time: | 2023-04-17 04:01:00 |
| End Time: | 2023-04-17 10:00:00 |
| Outgoing Notification Text | The affected listed were unavailable while Vendor Zayo Engineers performed maintenance to cutover existing circuits from the old 144F to the new 288F between Batesville Hut to West Harrison. Maintenance has been completed. Traffic rerouted via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Tuesday, April 18, 2023. The third activity date is scheduled for Wednesday, April 19, 2023. |