I-Light Network Operations Report
2023-03-17 - 2023-03-30
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0135822 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone EVVL-NEWA | Circuit - Cut Fiber | Vendor | Closed | 2023-03-20 04:14:29 | 2023-03-20 05:30:49 | 0 days 1 hr 16 min |
| INC0135901 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone EVVL-NEWA | Circuit - Cut Fiber | Vendor | Closed | 2023-03-21 03:20:37 | 2023-03-21 11:48:23 | 0 days 8 hr 27 min |
| INC0136469 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone CLMB-CROT | Undetermined | Undetermined | Closed | 2023-03-28 03:34:22 | 2023-03-28 03:34:35 | 0 days 0 hr 0 min |
| INC0136673 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone GSHN-SBND | Unannounced Maintenance | Vendor | Resolved | 2023-03-30 04:00:23 | 2023-03-30 09:07:16 | 0 days 5 hr 6 min |
| Ticket No.: | INC0135822 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Closed |
| Start Time: | 2023-03-20 04:14:29 |
| End Time: | 2023-03-20 05:30:49 |
| Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers dispatched on Tuesday, March 21, 2023 to repair a fiber cut located in New Albany, IN caused by vandalism. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0135901 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Closed |
| Start Time: | 2023-03-21 03:20:37 |
| End Time: | 2023-03-21 11:48:23 |
| Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers dispatched and repaired a fiber cut located in New Albany, IN caused by vandalism. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0136469 |
| Subject: | Brief Outage - I-Light Backbone CLMB-CROT |
| Source Of Impact: | Undetermined |
| Affected: | ILN-CLMB-CROT-FIBR-03835
Backbone CLMB-CROT Hanover College |
| Current State: | Closed |
| Start Time: | 2023-03-28 03:34:22 |
| End Time: | 2023-03-28 03:34:35 |
| Outgoing Notification Text | Backbone CLMB-CROT was briefly unavailable. I-Light Engineers have been engaged for further investigation into the root cause for the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0136673 |
| Subject: | Outage Resolved - I-Light Backbone GSHN-SBND |
| Source Of Impact: | Vendor |
| Affected: | ILN-GSHN-SBND-10GE-25077
ILN-GSHN-SBND-FIBR-3284 Backbone GSHN-SBN Member Manchester University - North Manchester Campus Member Ivy Tech Warsaw Member Goshen College Member Valparaiso Member Ivy Tech Elkhart |
| Current State: | Resolved |
| Start Time: | 2023-03-30 04:00:23 |
| End Time: | 2023-03-30 09:07:16 |
| Outgoing Notification Text | The affected listed are now available. Vendor Zayo Engineers were engaged and reported mandatory fiber relocation maintenance. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0067467 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-06 04:01:00 |
| End Time: | 2023-04-06 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Friday, April 7, 2023. The third activity date is scheduled for Saturday, April 8, 2023. |
| Ticket No.: | CHG0067669 |
| Subject: | Maintenance - I-Light IU Commencement Fiber Testing (HPER-IPHE) |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2023-04-10 17:30:00 |
| End Time: | 2023-04-10 18:30:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0067623 |
| Subject: | Maintenance 2 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-07 04:01:00 |
| End Time: | 2023-04-07 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for Saturday, April 8, 2023. |
| Ticket No.: | CHG0067671 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-12 04:01:00 |
| End Time: | 2023-04-12 06:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remain available while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, April 13, 2023. The third activity date is scheduled for Friday, April 14, 2023. |
| Ticket No.: | CHG0067624 |
| Subject: | Maintenance 3 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology Member Ivy Tech Terre Haute |
| Start Time: | 2023-04-08 04:01:00 |
| End Time: | 2023-04-08 10:00:00 |
| Outgoing Notification Text | The affected listed will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0067608 |
| Subject: | Emergency FSR - I-Light POP Lifeline Data Center (Rica Edwards/Smithville) |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2023-03-31 04:38:17 |
| End Time: | 2023-03-31 08:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0067513 |
| Subject: | Maintenance Completed - I-Light Member Marian University |
| Source Of Impact: | Internal |
| Affected: | Member Marian University |
| Start Time: | 2023-04-01 20:00:00 |
| End Time: | 2023-04-01 22:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0067602 |
| Subject: | Maintenance - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2023-04-17 04:01:00 |
| End Time: | 2023-04-17 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to repair damaged cable. An outage of up to five (5) hours is expected. The entire window is reserved. |