I-Light Network Operations Report
2022-10-14 - 2022-10-27
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0123347 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light NNI to US Signal | Undetermined | Undetermined | Closed | 2022-10-14 06:00:58
2022-10-14 07:14:10 |
2022-10-14 06:02:19
2022-10-14 07:15:21 |
0 days 0 hr 1 min
0 days 0 hr 1 min |
| INC0124032 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbones HPER-IPHE and BLTN-IPHE | Hardware | Internal | Closed | 2022-10-21 07:20:22 | 2022-10-21 08:42:49 | 0 days 1 hr 22 min |
| INC0124053 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone MUNC-RCMD | Circuit - Cut Fiber | Vendor | Resolved | 2022-10-21 14:30:58 | 2022-10-22 10:45:10 | 0 days 20 hr 14 min |
| INC0124409 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone BATE-SHLB | Circuit - Damaged Fiber | Vendor | Resolved | 2022-10-25 15:17:15 | 2022-10-26 01:50:14 | 0 days 10 hr 32 min |
| INC0124616 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbones ARSN-IPHE and IPHE-SBND | Undetermined | Undetermined | Resolved | 2022-10-27 03:48:56 | 2022-10-27 03:49:07 | 0 days 0 hr 0 min |
| INC0124627 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone IPHE-SHLB | Undetermined | Undetermined | Resolved | 2022-10-27 06:19:55 | 2022-10-27 06:20:12 | 0 days 0 hr 0 min |
| Ticket No.: | INC0123347 |
| Subject: | Brief Outage - I-Light NNI to US Signal |
| Source Of Impact: | Undetermined |
| Affected: | ILN-SBND-SBND-FIBR-25761
NNI to US Signal |
| Current State: | Closed |
| Start Time: | 2022-10-14 06:00:58 |
| End Time: | 2022-10-14 06:02:19 |
| Outgoing Notification Text | I-LIght's NNI to US Signal was briefly unavailable. I-Light Engineers were engaged for further investigation; however, the reason for brief outage is undetermined. |
| Ticket No.: | INC0124032 |
| Subject: | Outage Resolved - I-Light Backbones HPER-IPHE and BLTN-IPHE |
| Source Of Impact: | Internal |
| Affected: | ILN-HPER-IPHE-DWDM-25859
Backbone HPER-IPHE Backbone BLTN-IPHE Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member Vincennes University Plainfield Member WYIN - Lakeshore Public TV Member WNIN - Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast - Water Tower Square Member IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Plainfield Meber Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware County CES Member Indiana University South Bend Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member IU Research Network Member Indiana University Northwest Peer Indiana GigaPOP |
| Current State: | Closed |
| Start Time: | 2022-10-21 07:20:22 |
| End Time: | 2022-10-21 08:42:49 |
| Outgoing Notification Text | The affected listed is now available. I-Light Engineers were engaged and reported a hardware issue on the optical node at IPHE. The hardware was reset and the issue is resolved. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0124053 |
| Subject: | Outage Resolved - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-MUNC-RCMD-10GE-24924
Backbone MUNC-RCMD Member Purdue Polytechnic Richmond Member Ivy Tech Richmond Member Indiana University East Member Ivy Tech Lawrenceburg Member Earlham College Member Ivy Tech Connersville |
| Current State: | Resolved |
| Start Time: | 2022-10-21 14:30:58 |
| End Time: | 2022-10-22 10:45:10 |
| Outgoing Notification Text | The affected listed is now available. Vendor Zayo's Engineers identified a fiber cut near Richmond, IN. Techs were dispatched to find damage to aerial fiber. Zayo's Engineers replaced the affected fiber and Zayo saw services restore at 06:40 EDT. I-Light Engineers verified light levels and confirmed restoration of services. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0124409 |
| Subject: | Outage Resolved - I-Light Backbone BATE-SHLB |
| Source Of Impact: | Vendor |
| Affected: | ILN-BATE-SHLB-10GE-4121
Backbone BATE-SHLB Member Indiana University East Member Ivy Tech Connersville Member Earlham College Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2022-10-25 15:17:15 |
| End Time: | 2022-10-26 01:50:14 |
| Outgoing Notification Text | The affected listed are now available. Vendor Zayo Engineers located fiber damage due to construction. Splicers have completed repairs. Traffic was rerouted via redundant connections. |
| Ticket No.: | INC0124616 |
| Subject: | Brief Outage - I-Light Backbones ARSN-IPHE and IPHE-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-ARSN-IPHE-100GE-24297
ILN-IPHE-SBND-100GE-24342 Backbone ARSN-IPHE Backbone IPHE-SBND Member Bethel University Member Holy Cross College Member Indiana University Northwest Member Indiana University South Bend Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Michigan City Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Michiana Hematology Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Valparaiso University Member Wabash College Member WBAA Member PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation Member University of Notre Dame |
| Current State: | Resolved |
| Start Time: | 2022-10-27 03:48:56 |
| End Time: | 2022-10-27 03:49:07 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineers have been engaged to investigate the root cause for the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0124627 |
| Subject: | Brief Outage - I-Light Backbone IPHE-SHLB |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPHE-SHLB-10GE-24935
Backbone IPHE-SHLB Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2022-10-27 06:19:55 |
| End Time: | 2022-10-27 06:20:12 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineers have been engaged for further investigation into the root cause for the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0064006 |
| Subject: | Maintenance - I-Light Member Calumet College of Saint Joseph |
| Source Of Impact: | Internal |
| Affected: | Member Calumet College of Saint Joseph |
| Start Time: | 2022-11-01 14:00:00 |
| End Time: | 2022-11-01 16:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0063999 |
| Subject: | Maintenance - I-Light Backbone PFW2-PFW3 |
| Source Of Impact: | Internal |
| Affected: | Backbone PFW2-PFW3
Member Indiana University Fort Wayne Member Ivy Tech Fort Wayne Member Purdue University Ft. Wayne Member University of St. Francis |
| Start Time: | 2022-11-02 10:30:00 |
| End Time: | 2022-11-02 12:00:00 |
| Outgoing Notification Text | I-Light and Purdue Engineers will be testing fiber between PFW2-PFW3 to investigate extra loss. Link will be down for 10mins but Members will remain up on redundant path. Any other work after fiber testing will not impact members. |
| Ticket No.: | CHG0064015 |
| Subject: | Maintenance - I-Light opt.sbnd.ilight.net Cold Reset |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2022-10-28 17:00:00 |
| End Time: | 2022-10-28 18:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0063949 |
| Subject: | Maintenance - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone LFYT-MTAY
Backbone IPIU-SBND Backbone IPHE-IPIU Backbone DLPH-LFYT Backbone IPIU-LFYT Backbone KOKM-LFYT Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member WBAA, PBS Station W. LFYT Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Polytechnic South Bend Member Purdue Polytechnic Richmond Member Purdue Northwest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Indiana University South Bend Member Ivy Tech South Bend Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson Member Vincennes University Subaru Member Purdue Polytechnic New Albany Member Purdue Polytechnic Columbus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Kokomo Member Wabash College Member Indiana University Kokomo Member Ivy Tech Kokomo Member Holy Cross College Member DePauw University Peer Indiana GigaPOP |
| Start Time: | 2022-11-02 04:01:00 |
| End Time: | 2022-11-02 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace the splice case sep-196699 at South and 6th St located in Lafayette, IN. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0063898 |
| Subject: | Maintenance - I-Light Backbone KOKM-LFYT |
| Source Of Impact: | Vendor |
| Affected: | Backbone KOKM-LFYT
Member Ivy Tech Kokomo Member Indiana University Kokomo Member Purdue Polytechnic Kokomo |
| Start Time: | 2022-11-08 05:01:00 |
| End Time: | 2022-11-08 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo's Third Party Service Provider performs maintenance to ensure continued service reliability. An outage of up to four (4) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0063953 |
| Subject: | Maintenance - I-Light Backbones BLTN-CLMB and HPER-IPHE |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone BLTN-CLMB Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member Vincennes University Plainfield Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast Water Tower Square Member IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Plainfield Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware County CES Member Indianan University Southeast Member Indiana University Purdue University Columbus Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member IU Research Network |
| Start Time: | 2022-11-04 04:01:00 |
| End Time: | 2022-11-04 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace the splice case for SEP-196634 located at 39.196722°/-85.998854° in Columbus, IN. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0063834 |
| Subject: | Maintenance - I-Light Backbone FTWY-PARKVIEW |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-PARKVIEW
Member Huntington University Member Trine University-Parkview |
| Start Time: | 2022-11-01 04:01:00 |
| End Time: | 2022-11-01 09:00:00 |
| Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to repair damaged fiber. An outage of up to five (5) hours is expected. The entire window is reserved. |