Generated Report for I-Light

I-Light Network Operations Report
2022-09-30 - 2022-10-13

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number	Customer Impact	Network Impact	Title	Outage Type	Source of Impact	Current State	Start Time (UTC)	End Time (UTC)	Duration

INC0122110	3 - Moderate	3 - Moderate	Outage Resolved - I-Light Various Backbones	Circuit - Cut Fiber	Vendor	Closed	2022-09-30 14:57:34	2022-10-01 18:48:19	1 days 3 hr 50 min
INC0122340	3 - Moderate	3 - Moderate	Outage Resolved - I-Light Backbone EVVL-NEWA	Circuit - Damaged Fiber	Vendor	Closed	2022-10-03 21:28:42	2022-10-04 06:19:27	0 days 8 hr 50 min
INC0122527	3 - Moderate	3 - Moderate	Outage Resolved - I-Light Backbone FTWY-PARKVIEW	Circuit - Damaged Fiber	Vendor	Resolved	2022-10-05 16:23:47	2022-10-06 06:14:23	0 days 13 hr 50 min
INC0122687	3 - Moderate	3 - Moderate	Availability - I-Light NNI to US Signal	Undetermined	Undetermined	Resolved	2022-10-07 04:33:24	2022-10-07 05:46:18	0 days 1 hr 12 min
INC0122998	3 - Moderate	3 - Moderate	Outage Resolved - I-Light Various Backbones	Unannounced Maintenance	Vendor	Closed	2022-10-11 04:41:52	2022-10-11 10:39:41	0 days 5 hr 57 min

Unscheduled Outages Detail

Ticket No.:	INC0122110
Subject:	Outage Resolved - I-Light Various Backbones
Source Of Impact:	Vendor
Affected:	ILN-DLPH-MTAY-FIBR-1507 Backbone LFYT-MTAY Backbone IPIU-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College MemberHuntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation
Current State:	Closed
Start Time:	2022-09-30 14:57:34
End Time:	2022-10-01 18:48:19
Outgoing Notification Text	The affected listed is now available. Vendor Zayo Engineers were engaged for further investigation into root cause for the outage. They reported technicians and construction crews were able to splice and repair fiber in Morocco, IN that was damaged by third party construction. Traffic rerouted via redundant connections.

Ticket No.:	INC0122340
Subject:	Outage Resolved - I-Light Backbone EVVL-NEWA
Source Of Impact:	Vendor
Affected:	ILN-EVVL-NEWA-100GE-24292 Backbone EVVL-NEWA Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College
Current State:	Closed
Start Time:	2022-10-03 21:28:42
End Time:	2022-10-04 06:19:27
Outgoing Notification Text	The affected listed is now available. Vendor Zayo Engineers were engaged and dispatched to repair fiber damage due to mowing. Technicians are hands off. No further outages are expected. Traffic rerouted via redundant connections.

Ticket No.:	INC0122527
Subject:	Outage Resolved - I-Light Backbone FTWY-PARKVIEW
Source Of Impact:	Vendor
Affected:	ILN-FTWY-PARKVIEW-GIGE-24965 Backbone FTWY-PARKVIEW Member Huntington University Member Trine University-Parkview
Current State:	Resolved
Start Time:	2022-10-05 16:23:47
End Time:	2022-10-06 06:14:23
Outgoing Notification Text	The affected listed is now available. Vendor Zayo Engineers were engaged for further investigation into the root cause of the outage observed and found a fiber that had been flattened. Field crews have completed repairs and are hands off. No additional outages are expected.

Ticket No.:	INC0122687
Subject:	Availability - I-Light NNI to US Signal
Source Of Impact:	Undetermined
Affected:	ILN-IPHE-IPHE-FIBR-25986 NNI to US Signal
Current State:	Resolved
Start Time:	2022-10-07 04:33:24
End Time:	2022-10-07 05:46:18
Outgoing Notification Text	I-Light's NNI to US Signal is now available. I-Light Engineers were engaged for further investigation; however, the reason for outage is undetermined.

Ticket No.:	INC0122998
Subject:	Outage Resolved - I-Light Various Backbones
Source Of Impact:	Vendor
Affected:	bbsw.grccllg.ilight.net ILN-GRCCLLG-IVYWRSW-10GE-23953 Backbone GRCCLLG-GRCCLLG Backbone GRCCLLG-IVYWRSW Backbone GRCCLLG-MNCHSTR Member Grace College Member Ivy Tech Warsaw Member Manchester University - North Manchester Campus
Current State:	Closed
Start Time:	2022-10-11 04:41:52
End Time:	2022-10-11 10:39:41
Outgoing Notification Text	The affected listed is now available. Vendor Zayo Engineers were engaged for further investigation into the root cause for the outage. They reported relocating and cutting over an existing legacy service and I-Light was not informed due to data integrity.

Upcoming Scheduled Maintenances

Ticket No.:	CHG0063768
Subject:	Maintenance - I-Light Various Backbones
Source Of Impact:	Vendor
Affected:	Backbone GNCS-IPHE Backbone GNCS-TRRH Backbone GNCS-ROSEHUL Backbone ISUFEDERAL-ROSEHUL Member Vincennes University Subaru Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member Vincennes University Plainfield Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Indiana University Southeast Member Wabash College Member St. Mary of the Woods College Member Rose Hulman Venture Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Indiana State University Federal Hall Member Indiana State University Member Hanover College Member DePauw University Member University of Southern Indiana Member IU School of Medicine Health Science
Start Time:	2022-10-18 04:01:00
End Time:	2022-10-18 09:00:00
Outgoing Notification Text	The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace damaged fiber. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections.

Ticket No.:	CHG0063677
Subject:	Maintenance - I-Light Backbone KOKM-LFYT
Source Of Impact:	Internal
Affected:	Backbone KOKM-LFYT Member Ivy Tech Kokomo Member Indiana University Kokomo Member Purdue Polytechnic Kokomo
Start Time:	2022-10-21 04:00:01
End Time:	2022-10-21 10:00:00
Outgoing Notification Text	The affected listed will be unavailable while I-Light and Vendor Zayo Engineers perform maintenance to repair damaged fiber to clear extra loss on the span. The entire window is reserved. Traffic will reroute via redundant connections.

Ticket No.:	CHG0063572
Subject:	Maintenance 3 of 4 - I-Light Member Ivy Tech Franklin
Source Of Impact:	Vendor
Affected:	Member Ivy Tech Franklin
Start Time:	2022-10-20 04:01:00
End Time:	2022-10-20 09:00:00
Outgoing Notification Text	Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to conduct fiber cable relocation. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 3 of 4. The fourth activity date is scheduled for Friday, October 21. 2022.

Ticket No.:	CHG0063570
Subject:	Maintenance 1 of 4 - I-Light Member Ivy Tech Franklin
Source Of Impact:	Vendor
Affected:	Member Ivy Tech Franklin
Start Time:	2022-10-18 04:01:00
End Time:	2022-10-18 09:00:00
Outgoing Notification Text	Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to conduct fiber cable relocation. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 1 of 4. The second activity date is scheduled for Wednesday, October 19, 2022. The third activity date is scheduled for Thursday, October 20, 2022. The fourth activity date is scheduled for Friday, October 21. 2022.

Ticket No.:	CHG0063571
Subject:	Maintenance 2 of 4 - I-Light Member Ivy Tech Franklin
Source Of Impact:	Vendor
Affected:	Member Ivy Tech Franklin
Start Time:	2022-10-19 04:01:00
End Time:	2022-10-19 09:00:00
Outgoing Notification Text	Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to conduct fiber cable relocation. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 2 of 4. The third activity date is scheduled for Thursday, October 20, 2022. The fourth activity date is scheduled for Friday, October 21. 2022.

Ticket No.:	CHG0063451
Subject:	Maintenance - I-Light Member Ivy Tech Franklin
Source Of Impact:	Vendor
Affected:	Member Ivy Tech Franklin
Start Time:	2022-10-19 04:01:00
End Time:	2022-10-19 09:00:00
Outgoing Notification Text	Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to repair a damaged splice case located at Shelbyville Road and Emerson Avenue in Indianapolis, IN. Work has to take place in order to improve network reliability and to prevent an unplanned outage. The estimated GPS location of work is LAT: 39.688115 LONG: -86.082551. An outage of up to five (5) hours is expected. The entire window is reserved.

Ticket No.:	CHG0063606
Subject:	Maintenance 4 of 4 - I-Light Member Ivy Tech Franklin
Source Of Impact:	Vendor
Affected:	Member Ivy Tech Franklin
Start Time:	2022-10-21 04:01:00
End Time:	2022-10-21 09:00:00
Outgoing Notification Text	Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to conduct fiber cable relocation. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 4 of 4.

Ticket No.:	CHG0063545
Subject:	Maintenance Completed - I-Light Various Backbones
Source Of Impact:	Internal
Affected:	Backbone LFYT-MTAY Backbone IPHE-IPIU Backbone IPIU-SBND Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Polytechnic South Bend Member Purdue Polytechnic Richmond Member Purdue Northwest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson
Start Time:	2022-10-14 04:00:00
End Time:	2022-10-14 08:00:00
Outgoing Notification Text	The affected listed were unavailable while I-Light Engineers performed maintenance to replace DLPH's shelf processor. Ciena found a potential issue and recommended the card be replaced. Maintenance has been completed. Traffic rerouted via redundant connections.