I-Light Network Operations Report
2022-09-16 - 2022-09-29
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0121186 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Resolved | 2022-09-21 16:02:32 | 2022-09-21 16:04:09 | 0 days 0 hr 1 min |
| INC0121229 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Resolved | 2022-09-22 01:42:15 | 2022-09-22 01:42:27 | 0 days 0 hr 0 min |
| Ticket No.: | INC0121186 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPIU-SBND-100GE-24338
ILN-LFYT-MTAY-100GE-24336 Backbone IPIU-SBND Backbone LFYT-MTAY Backbone IPHE-IPIU Member Michiana Hematology Member Valparaiso University Member Purdue Polytechnic South Bend Member Purdue Polytechnic Richmond Member Purdue Northwest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Trine University Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Wabash College Member Ivy Tech Lafayette Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue Polytechnic Anderson Member University of Notre Dame Member Anderson University Member Bethel University Member Ivy Tech Connersville Member Earlham College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Ivy Tech Elkhart Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Muncie Member Ball State University Member Indiana University East Member Ivy Tech Richmond Member Ivy Tech South Bend Member Indiana University South Bend Member Ivy Tech Fort Wayne Member Indiana Wesleyan University Member University of St. Francis Member WNIT Michiana Public Broadcasting Corporation |
| Current State: | Resolved |
| Start Time: | 2022-09-21 16:02:32 |
| End Time: | 2022-09-21 16:04:09 |
| Outgoing Notification Text | The above listed was briefly unavailable. Vendor Zayo Engineers were engaged for further investigation into root cause for brief outage observed. They confirmed no planned work or emergency repair activity was taking place that would have caused the disruption. The reason for outage is undetermined. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0121229 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPIU-LFYT-FIBR-1505
Backbone IPIU-LFYT Backbone IPIU-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member DePauw University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Kokomo Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Purdue Polytechnic Richmond Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Vincennes University - Subaru Member Wabash College Member WBAA Member PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Resolved |
| Start Time: | 2022-09-22 01:42:15 |
| End Time: | 2022-09-22 01:42:27 |
| Outgoing Notification Text | The affected listed was briefly unavailable. I-Light Engineers have been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0063423 |
| Subject: | Maintenance Completed - I-Light Member Huntington University-Arizona Campus |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University-Arizona Campus |
| Start Time: | 2022-09-30 04:00:00 |
| End Time: | 2022-09-30 05:59:00 |
| Outgoing Notification Text | Member Huntington University-Arizona Campus remained available while Vendor Sun Corridor Engineers performed maintenance to reboot equipment at Iron Mountain Data Center. All connections to Iron Mountain are redundant, and no customer impact were expected. The entire window was reserved. The maintenance is now complete. |
| Ticket No.: | CHG0063356 |
| Subject: | Maintenance Complete - I-Light Member Butler University |
| Source Of Impact: | Internal |
| Affected: | Member Butler University |
| Start Time: | 2022-10-02 04:00:00 |
| End Time: | 2022-10-02 10:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0063249 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone CLMB-SHLB Backbone CLMB-IPIU Member Vincennes University Fort Branch Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana University Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network |
| Start Time: | 2022-10-04 04:01:00 |
| End Time: | 2022-10-04 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct road relocation along SR 46 at Logan Creek. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 1 of 2. The second activity date is scheduled for Wednesday, October 5, 2022. |
| Ticket No.: | CHG0063451 |
| Subject: | Maintenance - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2022-10-19 04:01:00 |
| End Time: | 2022-10-19 09:00:00 |
| Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to repair a damaged splice case located at Shelbyville Road and Emerson Avenue in Indianapolis, IN. Work has to take place in order to improve network reliability and to prevent an unplanned outage. The estimated GPS location of work is LAT: 39.688115 LONG: -86.082551. An outage of up to five (5) hours is expected. The entire window is reserved. |
| Ticket No.: | CHG0063250 |
| Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone CLMB-SHLB Backbone CLMB-IPIU Member Vincennes University Fort Branch Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana University Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network |
| Start Time: | 2022-10-05 04:01:00 |
| End Time: | 2022-10-05 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct road relocation along SR 46 at Logan Creek. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 2 of 2. |