I-Light Network Operations Report
2022-09-02 - 2022-09-15
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0119520 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone CONNERS-RCMD | Circuit - Damaged Fiber | Vendor | Closed | 2022-09-01 17:18:09 | 2022-09-02 11:07:16 | 0 days 17 hr 49 min |
| INC0119996 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbones IPIU-SBND and IPHE-IPIU | Undetermined | Undetermined | Closed | 2022-09-08 09:48:38 | 2022-09-08 09:48:50 | 0 days 0 hr 0 min |
| INC0120484 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Closed | 2022-09-14 05:04:25 | 2022-09-14 05:05:44 | 0 days 0 hr 1 min |
| Ticket No.: | INC0119520 |
| Subject: | Outage Resolved - I-Light Backbone CONNERS-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-CONNERS-RCMD-10GE-4127
Backbone CONNERS-RCMD Member Indiana University East Member Ivy Tech Connersville Member Earlham College Member Ivy Tech Richmond Member Ivy Tech Lawrenceburg Member Purdue Polytechnic Richmond |
| Current State: | Closed |
| Start Time: | 2022-09-01 17:18:09 |
| End Time: | 2022-09-02 11:07:16 |
| Outgoing Notification Text | Backbone CONNERS-RCMD is now available. Vendor Zayo identified a fiber break near Richmond, IN. Technicians were dispatched to find a car struck a utility pole and damaged Zayo fiber. Their team replaced the affected fiber and are now hands off. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0119996 |
| Subject: | Brief Outage - I-Light Backbones IPIU-SBND and IPHE-IPIU |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPIU-SBND-100GE-24338
Backbone IPIU-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Muncie Member Ivy Tech Richmond Member Ivy Tech South Bend Member University of St. Francis Member WNIT - Michiana Public Broadcasting Corporation Member University of Notre Dame |
| Current State: | Closed |
| Start Time: | 2022-09-08 09:48:38 |
| End Time: | 2022-09-08 09:48:50 |
| Outgoing Notification Text | The listed affected was briefly unavailable. I-Light Engineers have been engaged for further review into the root cause for the brief outage. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0120484 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-ARSN-IPHE-FIBR-23956
Backbone ARSN-IPHE Backbone IPHE-SBND Backbone IPHE-IPIU Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Ft. Wayne Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Wabash College Member Trine University Member University of Notre Dame Member Ivy Tech South Bend Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member St. Francis Crown Point Member Indiana University South Bend Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson Peer Indiana GigaPOP |
| Current State: | Closed |
| Start Time: | 2022-09-14 05:04:25 |
| End Time: | 2022-09-14 05:05:44 |
| Outgoing Notification Text | The affected listed was briefly unavailable. Vendor Zayo Engineers were engaged to investigate the root cause of the brief outage. They confirmed no planned maintenance or emergency repair was taking place at the time the brief outage was observed. The reason for outage is undetermined. |
| Ticket No.: | CHG0062906 |
| Subject: | Maintenance - I-Light Member University of Indianapolis |
| Source Of Impact: | Vendor |
| Affected: | Member University of Indianapolis |
| Start Time: | 2022-09-21 04:45:00 |
| End Time: | 2022-09-21 10:00:00 |
| Outgoing Notification Text | Member University of Indianapolis will be unavailable while Vendor Crown Castle Engineers perform maintenance to conduct a mandatory fiber relocate. An outage of up to three (3) hours is expected. The entire window is reserved. |
| Ticket No.: | CHG0063110 |
| Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2022-09-22 04:01:00 |
| End Time: | 2022-09-22 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct road relocation along SR 46 at Logan Creek. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 2 of 2. |
| Ticket No.: | CHG0062939 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone DLPH-LFYT
Backbone LFYT-MTAY Backbone IPIU-SBND Backbone IPHE-IPIU Member WNIT – Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Polytechnic South Bend Member Purdue Polytechnic Richmond Member Purdue Northwest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2022-09-21 04:01:00 |
| End Time: | 2022-09-21 09:00:00 |
| Outgoing Notification Text | The listed affected will be unavailable while Vendor Zayo Engineers perform maintenance to repair damaged section of cable. The estimated GPS location of work is 40.366985°/-86.8762. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 1 of 2. The second activity date is scheduled for Saturday, September 22, 2022. |
| Ticket No.: | CHG0062781 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone CLMB-SHLB Backbone CLMB-IPIU Member Vincennes University Fort Branch Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana University Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network |
| Start Time: | 2022-09-21 04:01:00 |
| End Time: | 2022-09-21 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct road relocation along SR 46 at Logan Creek. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 1 of 2. The second activity date is scheduled for Thursday, September 22, 2022. |
| Ticket No.: | CHG0063111 |
| Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone DLPH-LFYT
Backbone LFYT-MTAY Backbone IPIU-SBND Backbone IPHE-IPIU Member WNIT – Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Polytechnic South Bend Member Purdue Polytechnic Richmond Member Purdue Northwest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2022-09-22 04:01:00 |
| End Time: | 2022-09-22 09:00:00 |
| Outgoing Notification Text | The listed affected will be unavailable while Vendor Zayo Engineers perform maintenance to repair damaged section of cable. The estimated GPS location of work is 40.366985°/-86.8762. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 2 of 2. |
| Ticket No.: | CHG0062944 |
| Subject: | Maintenance 4 of 4 Completed - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2022-09-16 04:01:00 |
| End Time: | 2022-09-16 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute remained available while Vendor Joink Engineers performed non-disruptive maintenance. The entire window was reserved. The maintenance is now complete. This is maintenance window 4 of 4. |
| Ticket No.: | CHG0062528 |
| Subject: | Maintenance Completed - I-Light Member Butler University |
| Source Of Impact: | Internal |
| Affected: | Member Butler University |
| Start Time: | 2022-09-18 04:00:00 |
| End Time: | 2022-09-18 10:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0063119 |
| Subject: | Maintenance Completed - I-Light Member Vincennes University Subaru |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University Subaru |
| Start Time: | 2022-09-16 02:00:00 |
| End Time: | 2022-09-16 06:00:00 |
| Outgoing Notification Text | Member Vincennes University Subaru was unavailable while Vendor Wintek Engineers performed maintenance to upgrade software. An outage of 10-15 minutes was expected. Maintenance has been completed. |
| Ticket No.: | CHG0063059 |
| Subject: | Maintenance Completed - I-Light Various Backbones |
| Source Of Impact: | Internal |
| Affected: | Backbone LFYT-MTAY
Backbone IPHE-IPIU Backbone IPIU-SBND Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Polytechnic South Bend Member Purdue Polytechnic Richmond Member Purdue Northwest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2022-09-19 04:00:00 |
| End Time: | 2022-09-19 07:00:00 |
| Outgoing Notification Text | The affected listed was unavailable while I-Light Engineers performed hardware maintenance in Delphi, IN to replace a shelf processor. Maintenance has been completed. |