I-Light Network Operations Report
2022-08-19 - 2022-09-01
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0118901 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbones IPHE-SBND and FTWY-SBND | Undetermined | Undetermined | Closed | 2022-08-25 08:35:23 | 2022-08-25 08:35:33 | 0 days 0 hr 0 min |
| INC0118963 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone BATE-SHLB | Undetermined | Undetermined | Closed | 2022-08-26 04:16:06 | 2022-08-26 06:22:07 | 0 days 2 hr 6 min |
| INC0118980 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbones IPHE-SBND and FTWY-SBND | Undetermined | Undetermined | Closed | 2022-08-26 08:21:26 | 2022-08-26 08:21:36 | 0 days 0 hr 0 min |
| INC0119520 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone CONNERS-RCMD | Circuit - Damaged Fiber | Vendor | Resolved | 2022-09-01 17:18:09 | 2022-09-02 11:07:16 | 0 days 17 hr 49 min |
| Ticket No.: | INC0118901 |
| Subject: | Brief Outage - I-Light Backbones IPHE-SBND and FTWY-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPHE-SBND-100GE-24342
ILN-FTWY-SBND-100GE-24305 Backbone FTWY-SBND Backbone IPHE-SBND Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Manchester University - Ft. Wayne Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Closed |
| Start Time: | 2022-08-25 08:35:23 |
| End Time: | 2022-08-25 08:35:33 |
| Outgoing Notification Text | Backbones IPHE-SBND and FTWY-SBND were briefly unavailable. I-Light Engineers were engaged for further investigation into the root cause for the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0118963 |
| Subject: | Availability - I-Light Backbone BATE-SHLB |
| Source Of Impact: | Undetermined |
| Affected: | ILN-BATE-SHLB-GIGE-3844
ILN-BATE-SHLB-10GE-4121 Backbone BATE-SHLB Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond |
| Current State: | Closed |
| Start Time: | 2022-08-26 04:16:06 |
| End Time: | 2022-08-26 06:22:07 |
| Outgoing Notification Text | Backbone BATE-SHLB is now available. Vendor Zayo Engineers have been engaged for further investigation into the root cause for the outage. The reason for outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0118980 |
| Subject: | Brief Outage - I-Light Backbones IPHE-SBND and FTWY-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPHE-SBND-100GE-24342
ILN-FTWY-SBND-100GE-24305 Backbone FTWY-SBND Backbone IPHE-SBND Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Manchester University - Ft. Wayne Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Closed |
| Start Time: | 2022-08-26 08:21:26 |
| End Time: | 2022-08-26 08:21:36 |
| Outgoing Notification Text | Backbones IPHE-SBND and FTWY-SBND were briefly unavailable. I-Light Engineers were engaged for further investigation into the root cause for the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0119520 |
| Subject: | Outage Resolved - I-Light Backbone CONNERS-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-CONNERS-RCMD-10GE-4127
Backbone CONNERS-RCMD Member Indiana University East Member Ivy Tech Connersville Member Earlham College Member Ivy Tech Richmond Member Ivy Tech Lawrenceburg Member Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2022-09-01 17:18:09 |
| End Time: | 2022-09-02 11:07:16 |
| Outgoing Notification Text | Backbone CONNERS-RCMD is now available. Vendor Zayo identified a fiber break near Richmond, IN. Technicians were dispatched to find a car struck a utility pole and damaged Zayo fiber. Their team replaced the affected fiber and are now hands off. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0062752 |
| Subject: | Maintenance 1 of 2 - I-Light Member Huntington University Arizona Campus via SunCorridor |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University Arizona Campus |
| Start Time: | 2022-09-08 04:01:00 |
| End Time: | 2022-09-08 13:00:00 |
| Outgoing Notification Text | Internet2 Engineers will be performing maintenance to apply a patch on the Cisco 8200 platform in order to resolve a bug affecting CEF next hops. The deployment plan is to patch five (5) routers, let them run for 96 hours and then deploy the update to the rest of the Cisco 8200 routers. In the event this causes the bug to appear on other nodes, they will immediately proceed with upgrading the rest of the Cisco 8200 routers, East to West inside the normal maintenance window. Services will remain available via redundant connections. The entire window is reserved. This is maintenance window 1 of 2. The second activity date is scheduled for Friday, September 12, 2022. |
| Ticket No.: | CHG0062677 |
| Subject: | Maintenance - I-Light Member Franklin College |
| Source Of Impact: | Vendor |
| Affected: | Member Franklin College |
| Start Time: | 2022-09-14 04:01:00 |
| End Time: | 2022-09-14 09:00:00 |
| Outgoing Notification Text | Member Franklin College will be unavailable while Vendor Zayo Engineers perform maintenance to repair splice-100284. GPS: 39.518367,-86.158043. An outage of up to five (5) hours is expected. The entire window is reserved. |
| Ticket No.: | CHG0062781 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone CLMB-SHLB Backbone CLMB-IPIU Member Vincennes University Fort Branch Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana University Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network |
| Start Time: | 2022-09-21 04:01:00 |
| End Time: | 2022-09-21 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct road relocation along SR 46 at Logan Creek. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 1 of 2. The second activity date is scheduled for Thursday, September 22, 2022. |
| Ticket No.: | CHG0062528 |
| Subject: | Maintenance - I-Light Member Butler University |
| Source Of Impact: | Internal |
| Affected: | Member Butler University |
| Start Time: | 2022-09-18 04:00:00 |
| End Time: | 2022-09-18 10:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0062276 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone ARSN-IVYARSN60 |
| Source Of Impact: | Vendor |
| Affected: | Backbone ARSN-IVYARSN60
Member Ivy Tech Anderson 60th Street |
| Start Time: | 2022-09-13 04:01:00 |
| End Time: | 2022-09-13 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance for a road relocation in Carmel, IN (39.993469, -86.0040). An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, September 14, 2022. The third activity date is scheduled for Thursday, September 15, 2022. |
| Ticket No.: | CHG0062755 |
| Subject: | Maintenance 2 of 2 - I-Light Member Huntington University Arizona Campus via SunCorridor |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University Arizona Campus |
| Start Time: | 2022-09-12 04:01:00 |
| End Time: | 2022-09-12 13:00:00 |
| Outgoing Notification Text | Internet2 Engineers will be performing maintenance to apply a patch on the Cisco 8200 platform in order to resolve a bug affecting CEF next hops. The deployment plan is to patch five (5) routers, let them run for 96 hours and then deploy the update to the rest of the Cisco 8200 routers. This is a follow-up maintenance to continue upgrades after 96 hour burn-in window. All Cisco 8200 routers will be upgraded, excluding those upgraded via CHG0062752. Upgrades will follow time zones from East to West. Services will remain available via redundant connections. The entire window is reserved. This is maintenance window 2 of 2. |