I-Light Network Operations Report
2022-07-22 - 2022-08-04
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0116304 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone GNCS-IPHE | Undetermined | Undetermined | Resolved | 2022-07-24 02:29:51 | 2022-07-24 02:31:08 | 0 days 0 hr 1 min |
| INC0116785 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone KOKM-LFYT | Circuit - Cut Fiber | Vendor | Closed | 2022-07-29 13:41:39 | 2022-07-30 02:31:46 | 0 days 12 hr 50 min |
| INC0116956 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbones EVVL-OAKC and OAKC-VINC | Hardware | Internal | Closed | 2022-08-01 08:23:33 | 2022-08-01 16:42:02 | 0 days 8 hr 18 min |
| INC0117081 | 3 - Moderate | 3 - Moderate | Brief Outage Resolved - I-Light Backbone BLTN-IPHE | Unannounced Maintenance | Vendor | Resolved | 2022-08-02 16:39:45 | 2022-08-02 16:41:12 | 0 days 0 hr 1 min |
| INC0117215 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbone | Undetermined | Undetermined | Resolved | 2022-08-03 20:47:11 | 2022-08-03 21:43:37 | 0 days 0 hr 56 min |
| INC0117242 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Resolved | 2022-08-04 04:28:01 | 2022-08-04 04:28:51 | 0 days 0 hr 0 min |
| Ticket No.: | INC0116304 |
| Subject: | Brief Outage - I-Light Backbone GNCS-IPHE |
| Source Of Impact: | Undetermined |
| Affected: | ILN-GNCS-IPHE-100GE-24277
Backbone GNCS-IPHE Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member Rose Hulman Venture Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University - Subaru Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2022-07-24 02:29:51 |
| End Time: | 2022-07-24 02:31:08 |
| Outgoing Notification Text | Backbone GNCS-IPHE was briefly unavailable. Vendor Zayo Engineers were engaged for further investigation into the root cause for the brief outage observed. They confirmed no planned work or emergency repair activity was taking place that would have caused the brief disruption in served. The reason for brief outage is undetermined. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0116785 |
| Subject: | Outage Resolved - I-Light Backbone KOKM-LFYT |
| Source Of Impact: | Vendor |
| Affected: | ILN-KOKM-LFYT-10GE-1572
ILN-KOKM-LFYT-FIBR-1522 Backbone KOKM-LFYT Member Ivy Tech Kokomo Member Indiana University Kokomo Member Purdue Polytechnic Kokomo |
| Current State: | Closed |
| Start Time: | 2022-07-29 13:41:39 |
| End Time: | 2022-07-30 02:31:46 |
| Outgoing Notification Text | The listed are now available. Vendor Zayo Engineers were engaged and found fiber damage between Kokomo and Lafayette caused by an excavator catching the fiber circuit and completely severing and pulling it out of the ground. Splicing Crews have completed repairs and are hands off. No additional outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0116956 |
| Subject: | Outage Resolved - I-Light Backbones EVVL-OAKC and OAKC-VINC |
| Source Of Impact: | Internal |
| Affected: | ILN-EVVL-OAKC-100GE-24289
ILN-OAKC-VINC-100GE-24286 ILN-EVVL-OAKC-100GE-24289 Backbone EVVL-OAKC Backbone OAKC-VINC Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Closed |
| Start Time: | 2022-08-01 08:23:33 |
| End Time: | 2022-08-01 16:42:02 |
| Outgoing Notification Text | The listed is now available. Oakland City Engineers were engaged and reported a commercial power outage with an ETR of 9:15AM ET. Upon further investigation, an issue with the hardware onsite was discovered. I-Light Engineers dispatched and resolved the issue. All services have since restored, no further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0117081 |
| Subject: | Brief Outage Resolved - I-Light Backbone BLTN-IPHE |
| Source Of Impact: | Vendor |
| Affected: | ILN-BLTN-IPHE-100GE-24322
ILN-BLTN-IPHE-100GE-24323 Backbone BLTN-IPHE Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member Vincennes University Plainfield Member WYIN Lakeshore Public TV Member WNIN – Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast Water Tower Square Member IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Plainfield Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware County CES Member Indiana University South Bend Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Northwest Member Indiana University Peer Indiana GigaPOP |
| Current State: | Resolved |
| Start Time: | 2022-08-02 16:39:45 |
| End Time: | 2022-08-02 16:41:12 |
| Outgoing Notification Text | Backbone BLTN-IPHE was briefly unavailable. Indiana University Engineers were contacted and reported maintenance. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0117215 |
| Subject: | Brief Outage - I-Light Various Backbone |
| Source Of Impact: | Undetermined |
| Affected: | ILN-VALP-VALP-10GE-25938
ILN-VALP-VALP-10GE-25939 ILN-MCCI-PUNC-10GE-25433 ILN-PUNC-VALP-LAG-25897 Backbone PUNC-VALP Backbone VALP-VALP Backbone MCCI-PUNC Member Michiana Hematology Member Purdue Northwest Westville Campus Member Purdue Northwest Hammond Campus Member Valparaiso University Member Goshen College |
| Current State: | Resolved |
| Start Time: | 2022-08-03 20:47:11 |
| End Time: | 2022-08-03 21:43:37 |
| Outgoing Notification Text | The listed were briefly unavailable. I-Light Engineers have been engaged to investigate the root cause for the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. |
| Ticket No.: | INC0117242 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPIU-LFYT-100GE-24337
ILN-IPIU-SBND-100GE-24338 Backbone IPIU-SBND Backbone IPHE-IPIU Backbone IPIU-LFYT Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Muncie Member Ivy Tech Richmond Member Ivy Tech South Bend Member University of St. Francis Member WNIT - Michiana Public Broadcasting Corporation Member Vincennes University Subaru Member Michiana Hematology Member Valparaiso University Member Purdue Polytechnic Richmond Member Purdue Northwest Westville Campus Member Purdue Polytechnic New Albany Member Purdue University Ft. Wayne Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Purdue Polytechnic Columbus Member Wabash College Member Trine University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Indiana University Kokomo Member Ivy Tech Warsaw Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member Goshen College Member Purdue Northwest Hammon Campus Member Ivy Tech Northwest Member DePauw University Member Purdue Polytechnic Anderson Member University of Notre Dame |
| Current State: | Resolved |
| Start Time: | 2022-08-04 04:28:01 |
| End Time: | 2022-08-04 04:28:51 |
| Outgoing Notification Text | The listed were briefly unavailable. Vendor Zayo Engineers have been contacted for further investigation into the root cause for the brief outage. The reason for the brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0061934 |
| Subject: | Maintenance 3 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone CLMB-SHLB Backbone CLMB-IPIU Member Vincennes University Fort Branch Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana University Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network Peer Indiana GigaPOP |
| Start Time: | 2022-08-26 04:01:00 |
| End Time: | 2022-08-26 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct road relocation along SR 46 at Logan Creek. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0062051 |
| Subject: | Maintenance - I-Light Member University of Indianapolis |
| Source Of Impact: | Vendor |
| Affected: | Member University of Indianapolis |
| Start Time: | 2022-08-30 04:45:00 |
| End Time: | 2022-08-30 10:00:00 |
| Outgoing Notification Text | Member University of Indianapolis will be unavailable while Vendor Crown Castle Engineers perform maintenance to conduct a mandatory cable relocate in Indianapolis, IN. An outage of one (1) hour is expected. The entire window is reserved. |
| Ticket No.: | CHG0061744 |
| Subject: | Maintenance 2 of 3 - I-Light Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg |
| Start Time: | 2022-08-10 04:01:00 |
| End Time: | 2022-08-10 09:00:00 |
| Outgoing Notification Text | Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg will be unavailable while Vendor Zayo Engineers perform maintenance to relocate existing LH fiber along SR 46 in New Point, IN. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Thursday, August 11, 2022. |
| Ticket No.: | CHG0062123 |
| Subject: | Maintenance - I-Light Member Indiana Office of Technology |
| Source Of Impact: | Internal |
| Affected: | Member Indiana Office of Technology |
| Start Time: | 2022-08-05 12:00:00 |
| End Time: | 2022-08-05 21:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0061906 |
| Subject: | Maintenance 1 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone CLMB-SHLB Backbone CLMB-IPIU Member Vincennes University Fort Branch Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana University Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network Peer Indiana GigaPOP |
| Start Time: | 2022-08-24 04:01:00 |
| End Time: | 2022-08-24 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct road relocation along SR 46 at Logan Creek. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, August 25, 2022. The third activity date is scheduled for Friday, August 26, 2022. |
| Ticket No.: | CHG0061988 |
| Subject: | Maintenance - I-Light Member Indiana Office of Technology |
| Source Of Impact: | Internal |
| Affected: | Member Indiana Office of Technology |
| Start Time: | 2022-08-06 07:00:00 |
| End Time: | 2022-08-06 08:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0061933 |
| Subject: | Maintenance 2 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone HPER-IPHE
Backbone CLMB-SHLB Backbone CLMB-IPIU Member Vincennes University Fort Branch Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Plainfield Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana University Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network Peer Indiana GigaPOP |
| Start Time: | 2022-08-25 04:01:00 |
| End Time: | 2022-08-25 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct road relocation along SR 46 at Logan Creek. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, August 26, 2022. |
| Ticket No.: | CHG0061745 |
| Subject: | Maintenance 3 of 3 - I-Light Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg |
| Start Time: | 2022-08-11 04:01:00 |
| End Time: | 2022-08-11 09:00:00 |
| Outgoing Notification Text | Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg will be unavailable while Vendor Zayo Engineers perform maintenance to relocate existing LH fiber along SR 46 in New Point, IN. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0062068 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone TRRH-VINC
Member Vincennes University Subaru Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member Vincennes University Plainfield Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Start Time: | 2022-08-09 04:01:00 |
| End Time: | 2022-08-09 10:00:00 |
| Outgoing Notification Text | Backbone TRRH-VINC will be unavailable while Vendor Joink Engineers perform non-disruptive fiber maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 1 of 2. The second activity date is scheduled for Wednesday, August 10, 2022. The third activity date is scheduled for Thursday, August 11, 2022. |
| Ticket No.: | CHG0061743 |
| Subject: | Maintenance 1 of 3 - I-Light Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg |
| Start Time: | 2022-08-09 04:01:00 |
| End Time: | 2022-08-09 09:00:00 |
| Outgoing Notification Text | Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg will be unavailable while Vendor Zayo Engineers perform maintenance to relocate existing LH fiber along SR 46 in New Point, IN. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, August 10, 2022. The third activity date is scheduled for Thursday, August 11, 2022. |
| Ticket No.: | CHG0061885 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2022-08-05 04:01:00 |
| End Time: | 2022-08-05 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute remained available while Vendor Joink Engineers performed non-disruptive fiber maintenance. Maintenance is completed. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0062128 |
| Subject: | Maintenance Completed - I-Light Member Vincennes University Jasper |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University Jasper |
| Start Time: | 2022-08-05 04:00:00 |
| End Time: | 2022-08-05 08:00:00 |
| Outgoing Notification Text | Member Vincennes University Jasper was unavailable while Vendor Smithville Engineers performed maintenance to conduct an equipment reload. Maintenance has been completed. |