I-Light Network Operations Report
2022-06-10 - 2022-06-23
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0112621 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbones GARY-SBND and MCCI-SBND | Undetermined | Undetermined | Closed | 2022-06-10 04:11:54 | 2022-06-10 05:34:54 | 0 days 1 hr 23 min |
| INC0112919 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Various Backbones | Circuit - Damaged Fiber | Vendor | Closed | 2022-06-14 02:17:41 | 2022-06-15 00:14:47 | 0 days 21 hr 57 min |
| INC0112915 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone IVYWRSW-LGNR | Circuit - Cut Fiber | Vendor | Closed | 2022-06-14 02:00:45 | 2022-06-15 15:49:37 | 1 days 13 hr 48 min |
| INC0113040 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone FYWY-IVYFTWN | Unannounced Maintenance | Vendor | Closed | 2022-06-15 04:10:29 | 2022-06-15 08:52:06 | 0 days 4 hr 41 min |
| INC0113406 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone OAKC-VINC | Undetermined | Undetermined | Resolved | 2022-06-18 23:49:50 | 2022-06-19 00:20:37 | 0 days 0 hr 30 min |
| INC0113588 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone MUNC-RCMD | Circuit - Damaged Fiber | Vendor | Resolved | 2022-06-21 13:52:02 | 2022-06-22 01:32:20 | 0 days 11 hr 40 min |
| Ticket No.: | INC0112621 |
| Subject: | Availability - I-Light Backbones GARY-SBND and MCCI-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MCCI-SBND-10GE-25432
ILN-GARY-SBND-100GE-24334 Backbone GARY-SBND Backbone MCCI-SBND Member Valparaiso University Member Goshen College Member Purdue Northwest Westville Campus Member Michiana Hematology Member University of Notre Dame Member Purdue Polytechnic South Bend Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Trine University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Wabash College Member Ivy Tech Lafayette Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue Polytechnic Anderson |
| Current State: | Closed |
| Start Time: | 2022-06-10 04:11:54 |
| End Time: | 2022-06-10 05:34:54 |
| Outgoing Notification Text | Backbones GARY-SBND and MCCI-SBND are now available. Vendor Zayo Engineers have been engaged for further investigation into the root cause for the outage observed. The reason for outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0112919 |
| Subject: | Outage Resolved - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | ILN-FTWY-LGNR-FIBR-1512
Backbone FTWY-LGNR Backbone FTWY-SBND Backbone IPHE-IPIU Backbone IPHE-SBND Member Anderson University Member Bethel University Member Earlham College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Manchester University - Ft. Wayne Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member Valparaiso University Member Wabash College Member University of Notre Dame |
| Current State: | Closed |
| Start Time: | 2022-06-14 02:17:41 |
| End Time: | 2022-06-15 00:14:47 |
| Outgoing Notification Text | The listed are now available. Vendor Zayo Engineers were engaged and dispatched to location of fiber damage in Fort Wayne, IN. The first two issues identified as the cause for the outage were mismatched fibers located in the splice point at Washington Center Rd and severe weather downed 6-7 power poles impacting circuits running a route to Harber Rd. At 7:57PM ET, a third issue was identified with a fiber cable being damaged due to mouse chew. I-Light Engineers also dispatched to Ligonier, IN, arriving onsite at 2:18AM ET to assist in troubleshooting. At 5:17AM ET, I-Light Engineers reported services restored. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0112915 |
| Subject: | Outage Resolved - I-Light Backbone IVYWRSW-LGNR |
| Source Of Impact: | Vendor |
| Affected: | ILN-IVYWRSW-LGNR-10GE-25083
Backbone IVYWRSW-LGNR Member Ivy Tech Warsaw Member Manchester University - North Manchester Campus |
| Current State: | Closed |
| Start Time: | 2022-06-14 02:00:45 |
| End Time: | 2022-06-15 15:49:37 |
| Outgoing Notification Text | Backbone IVYWRSW-LGNR is now available. Vendor Zayo Engineers were engaged and dispatched to location of fiber damage in Fort Wayne, IN. The first two issues identified as the cause for the outage were mismatched fibers located in the splice point at Washington Center Rd and severe weather downed 6-7 power poles impacting circuits running a route to Harber Rd. At 7:57PM ET, a third issue was identified with a fiber cable being damaged due to mouse chew. I-Light Engineers also dispatched to Ligonier, IN, arriving onsite at 2:18AM ET to assist in troubleshooting. At 5:35 AM ET, I-Light Engineers reported Zayo dispatched to nearby location to isolate a separate fiber issue. At 11:04AM ET, Zayo reported identifying damage due to a tree hitting their cable. All repairs have since been completed and all technicians are hands off. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0113040 |
| Subject: | Outage Resolved - I-Light Backbone FYWY-IVYFTWN |
| Source Of Impact: | Vendor |
| Affected: | ILN-IVYFTWN-IVYFTWN-10GE-25823
ILN-IVYFTWN-IVYFTWN-10GE-25831 ILN-IVYFTWN-IVYFTWN-10GE-25824 ILN-IVYFTWN-IVYFTWN-10GE-26158 ILN-FTWY-IVYFTWN-LAG-25825 Backbone FYWY-IVYFTWN Member Indiana University Fort Wayne Member Ivy Tech Fort Wayne Member Purdue University Ft. Wayne |
| Current State: | Closed |
| Start Time: | 2022-06-15 04:10:29 |
| End Time: | 2022-06-15 08:52:06 |
| Outgoing Notification Text | Backbone FYWY-IVYFTWN is now available. Vendor Zayo Engineers were contacted for further investigation into the root cause for the outage. They reported maintenance to relocate fiber. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0113406 |
| Subject: | Brief Outage - I-Light Backbone OAKC-VINC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-OAKC-VINC-100GE-24286
Backbone OAKC-VINC Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2022-06-18 23:49:50 |
| End Time: | 2022-06-19 00:20:37 |
| Outgoing Notification Text | Backbone OAKC-VINC is now available following a brief outage. I-Light Engineers have been engaged for further investigation into the root cause for the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0113588 |
| Subject: | Outage Resolved - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-MUNC-RCMD-10GE-24924
ILN-MUNC-RCMD-FIBR-04117 Backbone MUNC-RCMD Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Purdue Polytechnic Richmond |
| Current State: | Resolved |
| Start Time: | 2022-06-21 13:52:02 |
| End Time: | 2022-06-22 01:32:20 |
| Outgoing Notification Text | Backbone MUNC-RCMD is now available. Vendor Zayo Engineers were contacted and reported outage was due to fiber damage. Splicers were dispatched to the site of damage and have since completed repairs, restoring all services. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0060600 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Member Huntington University-Arizona Campus |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University-Arizona Campus |
| Start Time: | 2022-06-24 04:00:00 |
| End Time: | 2022-06-24 10:00:00 |
| Outgoing Notification Text | Member Huntington University-Arizona Campus remained available while Internet2 Engineers performed maintenance to upgrade software on their Core Backbone PHOE-TUCS affecting SunCorridor. An outage of 15 minutes was expected. Maintenance has been completed. This was maintenance window 3 of 3. |
| Ticket No.: | CHG0060621 |
| Subject: | Maintenance Completed - I-Light Backbone OAKC-VINC |
| Source Of Impact: | Internal |
| Affected: | Backbone OAKC-VINC
Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member Vincennes University Plainfield Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana University Member IU School of Medicine Health Science |
| Start Time: | 2022-06-24 04:00:00 |
| End Time: | 2022-06-24 10:00:00 |
| Outgoing Notification Text | The listed were unavailable while I-Light and Smithville Engineers performed maintenance to splice in new fibers at POP VINC. The maintenance window is now closed and no further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0060920 |
| Subject: | Maintenance Completed - I-Light Huntington/Parkview |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2022-06-24 01:00:00 |
| End Time: | 2022-06-24 06:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0060681 |
| Subject: | Maintenance 1 of 2 - I-Light Member Ivy Tech Wabash |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Wabash |
| Start Time: | 2022-07-08 05:00:00 |
| End Time: | 2022-07-08 06:00:00 |
| Outgoing Notification Text | Member Ivy Tech Wabash will be unavailable while Vendor Metronet Engineers perform maintenance to conduct a software upgrade. The entire window is reserved. This is maintenance window 1 of 2. The second activity date is scheduled for Friday, July 8, 2022. |
| Ticket No.: | CHG0060682 |
| Subject: | Maintenance 2 of 2 - I-Light Member Ivy Tech Wabash |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Wabash |
| Start Time: | 2022-07-12 05:00:00 |
| End Time: | 2022-07-12 06:00:00 |
| Outgoing Notification Text | Member Ivy Tech Wabash will be unavailable while Vendor Metronet Engineers perform maintenance to conduct a software upgrade. The entire window is reserved. This is maintenance window 2 of 2. |
| Ticket No.: | CHG0060940 |
| Subject: | Maintenance - I-Light Backbone FTWY-PARKVIEW |
| Source Of Impact: | Internal |
| Affected: | Backbone FTWY-PARKVIEW
Member Huntington University Member Trine University-Ft Wayne |
| Start Time: | 2022-06-24 15:30:00 |
| End Time: | 2022-06-25 02:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0060817 |
| Subject: | Maintenance Completed - I-Light Member Marian University |
| Source Of Impact: | Internal |
| Affected: | Member Marian University |
| Start Time: | 2022-06-24 17:30:00 |
| End Time: | 2022-06-24 19:00:00 |
| Outgoing Notification Text | I-Light Engineering performed maintenance to conduct a reboot of mprtrj2.marian in an attempt to clear an intermittent management connectivity issue. Maintenance is completed. |