I-Light Network Operations Report
2022-04-15 - 2022-04-28
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0108408 | 3 - Moderate | 3 - Moderate | Instability Resolved - I-Light Backbone DEPAUWLIB-WABASHHAYS | Circuit - Damaged Fiber | Vendor | Closed | 2022-04-20 10:02:51 | 2022-04-20 15:37:46 | 0 days 5 hr 34 min |
| INC0108757 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Closed | 2022-04-25 08:56:12 | 2022-04-25 08:58:09 | 0 days 0 hr 1 min |
| INC0108990 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Various Backbones | Circuit - Cut Fiber | Vendor | Resolved | 2022-04-27 21:19:47 | 2022-04-28 21:42:31 | 1 days 0 hr 22 min |
| Ticket No.: | INC0108408 |
| Subject: | Instability Resolved - I-Light Backbone DEPAUWLIB-WABASHHAYS |
| Source Of Impact: | Vendor |
| Affected: | ILN-DEPAUWLIB-WABASHHAYS-10GE-25406
Backbone DEPAUWLIB-WABASHHAYS Member DePauw University Member Wabash College |
| Current State: | Closed |
| Start Time: | 2022-04-20 10:02:51 |
| End Time: | 2022-04-20 15:37:46 |
| Outgoing Notification Text | Backbone DEPAUWLIB-WABASHHAYS is now stable. Vendor Zayo OSP dispatched to a splice case in Crawfordsville, IN where damaged fiber was located. Suspected root cause for the damage is squirrel chew. Tech spliced fiber, restoring services. No further outages are expected. |
| Ticket No.: | INC0108757 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-DLPH-LFYT-FIBR-1506
Backbone LFYT-MTAY Backbone DLPH-LFYT Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Closed |
| Start Time: | 2022-04-25 08:56:12 |
| End Time: | 2022-04-25 08:58:09 |
| Outgoing Notification Text | The listed was briefly unavailable. Vendor Zayo Engineers have been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffice rerouted via redundant connections. |
| Ticket No.: | INC0108990 |
| Subject: | Outage Resolved - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-LFYT-FIBR-1505
Backbone IPIU-LFYT Backbone IPIU-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member DePauw University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Kokomo Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Columbus Member Purdue Polytechnic New Albany Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Vincennes University - Subaru Member Wabash College Member WNIT - Michiana Public Broadcasting Corporation |
| Current State: | Resolved |
| Start Time: | 2022-04-27 21:19:47 |
| End Time: | 2022-04-28 21:42:31 |
| Outgoing Notification Text | The listed are now available. Vendor Zayo Engineers reported a 144 count cable was cut in Thorntown, IN due to construction from the local power company. Replacement cable has been spliced in restoring services. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0059419 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL |
| Start Time: | 2022-05-04 04:01:00 |
| End Time: | 2022-05-04 10:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. The is maintenance window 1 of 3. The second activity date is scheduled for Thursday, May 5, 2022. The third activity date is scheduled for Friday, May 6, 2022. |
| Ticket No.: | CHG0058961 |
| Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-MARN
Backbone IPHE-IPIU Backbone IPHE-SBND Backbone FTWY-HUNTNGTN Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Ft. Wayne Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Wabash College Member Trine University Member University of Notre Dame Member Ivy Tech South Bend Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member Ivy Tech Warsaw Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indianan Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member St. Francis Crown Point Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Fort Wayne Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2022-05-06 04:01:00 |
| End Time: | 2022-05-06 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate 144ct fiber in Ft Wayne, IN. An outage of up to four (4) hours is expected. The entire window is reserved. *Please note the rescheduled window. Traffic will reroute via redundant connections. This is maintenance window 2 of 2. |
| Ticket No.: | CHG0059576 |
| Subject: | Maintenance 2 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2022-05-05 04:01:00 |
| End Time: | 2022-05-05 10:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. The is maintenance window 2 of 3. The third activity date is scheduled for Friday, May 6, 2022. |
| Ticket No.: | CHG0058960 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-MARN
Backbone IPHE-IPIU Backbone IPHE-SBND Backbone FTWY-HUNTNGTN Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Ft. Wayne Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Wabash College Member Trine University Member University of Notre Dame Member Ivy Tech South Bend Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member Ivy Tech Warsaw Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indianan Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member St. Francis Crown Point Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Fort Wayne Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2022-05-05 04:01:00 |
| End Time: | 2022-05-05 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate 144ct fiber in Ft Wayne, IN. An outage of up to four (4) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 1 of 2. The second activity date is scheduled for Friday, April 22, 2022. |
| Ticket No.: | CHG0059575 |
| Subject: | Maintenance 3 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2022-05-05 04:01:00 |
| End Time: | 2022-05-05 10:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0059417 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2022-05-03 04:01:00 |
| End Time: | 2022-05-03 10:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, May 4, 2022. The third activity date is scheduled for Thursday, May 5, 2022. |
| Ticket No.: | CHG0059577 |
| Subject: | Maintenance 3 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2022-05-06 04:01:00 |
| End Time: | 2022-05-06 10:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor Joink Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. The is maintenance window 3 of 3. |
| Ticket No.: | CHG0059573 |
| Subject: | Maintenance 2 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2022-05-04 04:01:00 |
| End Time: | 2022-05-04 10:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for Thursday, May 5, 2022. |
| Ticket No.: | CHG0059587 |
| Subject: | Maintenance - I-Light Internal New Channel Provision (opt.clmb, opt2.iphe, opt.hper, opt.shlb, opt2.clmb, opt.ipiu) |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2022-05-02 13:00:00 |
| End Time: | 2022-05-02 21:00:00 |
| Outgoing Notification Text |