I-Light Network Operations Report
2022-01-21 - 2022-02-03
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0102359 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone BLTN-CLMB | Undetermined | Undetermined | Closed | 2022-01-26 07:13:11 | 2022-01-26 07:39:28 | 0 days 0 hr 26 min |
| INC0102517 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone OAKC-VINC | Undetermined | Undetermined | Resolved | 2022-01-28 06:54:39 | 2022-01-28 06:54:52 | 0 days 0 hr 0 min |
| INC0102541 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Closed | 2022-01-28 17:27:18 | 2022-01-28 17:28:52 | 0 days 0 hr 1 min |
| Ticket No.: | INC0102359 |
| Subject: | Availability - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Undetermined |
| Affected: | ILN-BLTN-CLMB-100GE-24324
Backbone BLTN-CLMB Member Delaware County CES Member Franklin College Member Indiana Gigapop Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member Indiana University Purdue University Columbus Learning Center Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU Foundation Member IU Research Network Member IU/IUPUI Campus Phone Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Plainfield Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Current State: | Closed |
| Start Time: | 2022-01-26 07:13:11 |
| End Time: | 2022-01-26 07:39:28 |
| Outgoing Notification Text | Backbone BLTN-CLMB is now available. Vendor Zayo Engineers have been engaged for further investigation into the root cause for the outage. The reason for outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0102517 |
| Subject: | Brief Outage - I-Light Backbone OAKC-VINC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-OAKC-VINC-100GE-24286
Backbone OAKC-VINC Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2022-01-28 06:54:39 |
| End Time: | 2022-01-28 06:54:52 |
| Outgoing Notification Text | Backbone OAKC-VINC was briefly unavailable. Vendors Smithville Fiber and Zayo Engineers were contacted to investigate further into the root cause for the brief outage observed. It was reported from both no planned or emergency repair was taking place that would have cause a disruption in service. The reason for outage is undetermined. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0102541 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-GARY-SBND-100GE-24334
ILN-IPIU-SBND-100GE-24338 Backbone GARY-SBND Backbone IPHE-IPIU Backbone IPIU-SBND Member Purdue Polytechnic South Bend Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Trine University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Member Ivy Tech Warsaw Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue Polytechnic Anderson Member University of Notre Dame Member WNIT Michiana Public Broadcasting Corporation Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Ivy Tech Fort Wayne Member Indiana University South Bend Member Ivy Tech South Bend Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University |
| Current State: | Closed |
| Start Time: | 2022-01-28 17:27:18 |
| End Time: | 2022-01-28 17:28:52 |
| Outgoing Notification Text | The above listed was briefly unavailable. Vendor Zayo Engineers have been engaged to investigate the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0057344 |
| Subject: | Maintenance 3 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2022-02-10 05:01:00 |
| End Time: | 2022-02-10 11:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor JOINK Engineers perform Non-Disruptive Fiber Maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 3 of 3. The third activity date is scheduled for Thursday, February 10, 2022. |
| Ticket No.: | CHG0057218 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2022-02-08 05:01:00 |
| End Time: | 2022-02-08 11:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor JOINK Engineers perform Non-Disruptive Fiber Maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, February 9, 2022. The third activity date is scheduled for Thursday, February 10, 2022. |
| Ticket No.: | CHG0057343 |
| Subject: | Maintenance 2 of 3 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2022-02-09 05:01:00 |
| End Time: | 2022-02-09 11:00:00 |
| Outgoing Notification Text | Backbone ISUFEDERAL-ROSEHUL will remain available while Vendor JOINK Engineers perform Non-Disruptive Fiber Maintenance. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for Thursday, February 10, 2022. |