I-Light Network Operations Report
2022-01-07 - 2022-01-20
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0101171 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone ARSN-MUNC | Human Error | Vendor | Resolved | 2022-01-10 05:02:36 | 2022-01-10 07:57:51 | 0 days 2 hr 55 min |
| Ticket No.: | INC0101171 |
| Subject: | Outage Resolved - I-Light Backbone ARSN-MUNC |
| Source Of Impact: | Vendor |
| Affected: | ILN-ARSN-MUNC-100GE-24299
Backbone ARSN-MUNC Member Anderson University Member Ball State University Member Bethel University Member Goshen College Member Holy Cross College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Kokomo Member Ivy Tech Lafayette Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member WNIT Michiana Public Broadcasting Corporation Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2022-01-10 05:02:36 |
| End Time: | 2022-01-10 07:57:51 |
| Outgoing Notification Text | Backbone ARSN-MUNC is now available. Vendor Zayo Engineers performed scheduled fiber cutover maintenance in Muncie, IN. Maintenance is completed. |
| Ticket No.: | CHG0056968 |
| Subject: | Maintenance Completed - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-CLMB
Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member Vincennes University Plainfield Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast Water Tower Square Member IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Plainfield Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware County CES Member Indiana University Southeast Member Indiana University Purdue University Columbus Member Indiana Office of Technology Member Indiana University Bloomington and Indianapolis Member IU/IUPUI Campus Phone |
| Start Time: | 2022-01-25 05:01:00 |
| End Time: | 2022-01-25 10:00:00 |
| Outgoing Notification Text | Backbone BLTN-CLMB remained available while Vendor Zayo Engineers performed maintenance to conduct a routine fiber audit. Maintenance has been completed. |
| Ticket No.: | CHG0056995 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2022-01-21 05:01:00 |
| End Time: | 2022-01-21 11:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute remained available while Vendor JOINK Engineers performed Non-Disruptive Maintenance. The entire window was reserved. This was maintenance window 3 of 3. Maintenance has been Completed. |
| Ticket No.: | CHG0057103 |
| Subject: | Maintenance - I-Light Member Trine University |
| Source Of Impact: | Internal |
| Affected: | Member Trine University |
| Start Time: | 2022-01-30 08:00:00 |
| End Time: | 2022-01-30 17:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0057189 |
| Subject: | Maintenance 2 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2022-01-27 05:01:00 |
| End Time: | 2022-01-27 11:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remain available while Vendor JOINK Engineers perform Non-Disruptive Circuit Maintenance. The entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, January 28, 2022. |
| Ticket No.: | CHG0057190 |
| Subject: | Maintenance 3 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2022-01-28 05:01:00 |
| End Time: | 2022-01-28 11:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remain available while Vendor JOINK Engineers perform Non-Disruptive Circuit Maintenance. The entire window is reserved. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0057188 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2022-01-26 05:01:00 |
| End Time: | 2022-01-26 11:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remain available while Vendor JOINK Engineers perform Non-Disruptive Circuit Maintenance. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, January 27, 2022. The third activity date is scheduled for Friday, January 28, 2022. |