I-Light Network Operations Report
2021-11-26 - 2021-12-09
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0098849 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone EVVL-IUSMEVVL | Undetermined | Undetermined | Resolved | 2021-12-06 16:25:01
2021-12-06 17:33:33 |
2021-12-06 16:31:32
2021-12-06 18:00:48 |
0 days 0 hr 6 min
0 days 0 hr 27 min |
| INC0098969 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Undetermined | Undetermined | Resolved | 2021-12-07 16:49:14 | 2021-12-07 16:51:50 | 0 days 0 hr 2 min |
| Ticket No.: | INC0098849 |
| Subject: | Availability - I-Light Backbone EVVL-IUSMEVVL |
| Source Of Impact: | Undetermined |
| Affected: | bbsw.iusmevvl.ilight.net
Backbone EVVL-IUSMEVVL Member University of Evansville Member IU School of Medicine Health Science Member University of Southern Indiana |
| Current State: | Resolved |
| Start Time: | 2021-12-06 16:25:01 |
| End Time: | 2021-12-06 16:31:32 |
| Outgoing Notification Text | Backbone EVVL-IUSMEVVL is now available. University of Evansville Engineers were contacted for further investigation; however, the reason for outage is undetermined at this time. Further updates to be provided as they are made available. |
| Ticket No.: | INC0098969 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-GSHN-SBND-10GE-25077
ILN-IPHE-SBND-100GE-24342 ILN-FTWY-SBND-100GE-24305 Backbone GSHN-SBND Backbone FTWY-SBND Backbone IPHE-IPIU Backbone IPHE-SBND Member Manchester University - North Manchester Campus Member Ivy Tech Warsaw Member Goshen College Member Valparaiso University Member University of Notre Dame Member WNIT - Michiana Public Broadcasting Corporation Member Michiana Hematology Member Purdue NorthWest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member IU Foundation Member Wabash College Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Holy Cross College Member Purdue NorthWest Hammond Campus Member Ivy Tech Northwest Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Ivy Tech Fort Wayne Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University - Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Fort Wayne Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Anderson University Member Purdue Polytechnic Anderson |
| Current State: | Resolved |
| Start Time: | 2021-12-07 16:49:14 |
| End Time: | 2021-12-07 16:51:50 |
| Outgoing Notification Text | The listed was briefly unavailable. Vendor Zayo Engineers have been engaged to investigate the root cause of the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0056216 |
| Subject: | Maintenance 3 of 3 Completed - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone TRRH-VINC
Member Ivy Tech Terre Haute Member Vincennes University Subaru Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member Vincennes University Plainfield Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Start Time: | 2021-12-10 05:01:00 |
| End Time: | 2021-12-10 11:00:00 |
| Outgoing Notification Text | The listed remained available while Vendor JOINK Engineers performed non-disruptive maintenance. No outages were expected. Maintenance has been completed. This was maintenance window 3 of 3. |
| Ticket No.: | CHG0055476 |
| Subject: | Maintenance Completed - I-Light Backbones ARSN-MUNC and IPHE-SBND |
| Source Of Impact: | Vendor |
| Affected: | Backbone ARSN-MUNC
Backbone IPHE-SBND Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue Univesity Ft. Wayne Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member IU Foundation Member Wabash College Member Trine Univeristy Member University of Notre Dame Member Ivy Tech South Bend Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lafayette Membew Ivy Tech Kokomo Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member St. Francis Crown Point Member Purdue University Ft. Wayne Member Indiana University South Bend Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2021-12-10 05:01:00 |
| End Time: | 2021-12-10 10:00:00 |
| Outgoing Notification Text | Backbones ARSN-MUNC and IPHE-SBND remained available while Vendor Zayo Engineers performed maintenance to conduct a cutover in Muncie, IN at the intersection of Nebo Rd and River Rd. Maintenance has been completed. |
| Ticket No.: | CHG0056186 |
| Subject: | Maintenance 2 of 2 - I-Light Member Huntington University Arizona Campus |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University Arizona Campus |
| Start Time: | 2021-12-11 04:00:00 |
| End Time: | 2021-12-13 11:00:00 |
| Outgoing Notification Text | Member Huntington University-Arizona Campus will be unavailable while Vendor Sun Corridor Engineers perform maintenance to conduct upgrades to their equipment which will enable increased service speeds and more options. They anticipate up to two windows of time when service will be interrupted. Outages will occur over the weekends of December 3rd to 5th and December 10th to 12th and between the hours of 9:00PM MT and 4:00AM MT. Both windows are reserved. |
| Ticket No.: | CHG0056465 |
| Subject: | Maintenance - I-Light Member Purdue Polytechnic Kokomo |
| Source Of Impact: | Internal |
| Affected: | Member Purdue Polytechnic Kokomo |
| Start Time: | 2021-12-14 22:00:00 |
| End Time: | 2021-12-14 23:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0055330 |
| Subject: | Maintenance - I-Light Members Trine University and Trine University-Ft Wayne |
| Source Of Impact: | Internal |
| Affected: | Member Trine University
Member Trine University-Ft Wayne |
| Start Time: | 2021-12-28 11:00:00 |
| End Time: | 2021-12-28 12:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0054788 |
| Subject: | Maintenance - I-Light Core Routers IPHE and IPIU |
| Source Of Impact: | Internal |
| Affected: | Core Router IPHE
Core Router IPIU Backbone IPHE-SHLB Backbone IPHE-IPIU Backbone IPHE-IPHE Backbone IPIU-IPIU Backbone ILN-ING Backbone INSH-IPIU Backbone ICTC-IPIU Member WNIT Michiana Public Broadcasting Corporation Member Vincennes University Lebanon Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member WFWA Fort Wayne PBS Member Vincennes University Member Valparaiso University Member University of Indianapolis Member University of Evansville Member Taylor University Member University of St. Francis Member Huntington University Member Oakland City University Member Tecumseh Area Partnership Member Indiana Wesleyan University Member WFYI Member Wabash College Member Trine University Member St. Mary of the Woods College Member Rose Hulman Venture Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Martin University Member Marian University Member Indiana University Purdue University Columbus Learning Center Member Indiana State University Federal Hall Member Butler University Member Indiana State University Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Hanover College Member Goshen College Member Grace College Member DePauw University Member Franklin College Member University of Southern Indiana Member Earlham College Member Calumet College of Saint Joseph Member Bethel University Member Anderson University Member Rose Hulman Institute of Technology Member St. Francis Crown Point Member I-Light Streaming Group Member Legislative Services Agency Member Ivy Tech Indianapolis Central Office Member IU Foundation Member Delaware County CES |
| Start Time: | 2021-12-27 05:00:00 |
| End Time: | 2021-12-27 09:00:00 |
| Outgoing Notification Text | I-Light Engineers will be performing maintenance to upgrade to a new JUNOS version to resolve bug issues related to RPKI Validation. Outages are anticipated while routers are rebooted. Routers will be upgraded sequentially to minimize impact. The entire window is reserved. Traffic will reroute via redundant connections. |