I-Light Network Operations Report
2021-10-01 - 2021-10-14

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0093810 3 - Moderate3 - Moderate Brief Outage - I-Light Backbone ARSN-IPHEUndetermined Undetermined Closed 2021-10-06 06:50:27 2021-10-06 06:50:38 0 days 0 hr 0 min
INC0093978 3 - Moderate3 - Moderate Availability - I-Light Backbone IVYWRSW-LGNRUndetermined Undetermined Closed 2021-10-08 04:22:53 2021-10-08 05:35:44 0 days 1 hr 12 min
INC0094050 3 - Moderate3 - Moderate Outage Resolved - I-Light Various BackbonesCircuit - Cut Fiber Vendor Resolved 2021-10-08 22:24:52 2021-10-09 22:00:42 0 days 23 hr 35 min
INC0094130 3 - Moderate3 - Moderate Brief Outage - I-Light Backbone EVVL-NEWAUndetermined Undetermined Resolved 2021-10-10 20:49:25 2021-10-10 20:50:34 0 days 0 hr 1 min

Unscheduled Outages Detail


Ticket No.:INC0093810
Subject:Brief Outage - I-Light Backbone ARSN-IPHE
Source Of Impact: Undetermined
Affected:ILN-IPHE-SBND-100GE-24342
ILN-ARSN-IPHE-100GE-24297
Backbone ARSN-IPHE
Backbone IPHE-SBND
Member Anderson University
Member Ball State University
Member Bethel University
Member Goshen College
Member Holy Cross College
Member Huntington University
Member Indiana Institute of Technology Ft. Wayne
Member Indiana University Fort Wayne
Member Indiana University Kokomo
Member Indiana University Northwest
Member Indiana University South Bend
Member Indiana Wesleyan University
Member IU Foundation
Member Ivy Tech East Chicago
Member Ivy Tech Elkhart
Member Ivy Tech Fort Wayne
Member Ivy Tech Gary
Member Ivy Tech Kokomo
Member Ivy Tech Lafayette
Member Ivy Tech Marion
Member Ivy Tech Michigan City
Member Ivy Tech Muncie
Member Ivy Tech Northwest
Member Ivy Tech South Bend
Member Ivy Tech Valparaiso
Member Ivy Tech Warsaw
Member Manchester University - Ft. Wayne Campus
Member Manchester University - North Manchester Campus
Member Michiana Hematology
Member Purdue NorthWest Hammond Campus
Member Purdue NorthWest Westville Campus
Member Purdue Polytechnic Anderson
Member Purdue University Ft. Wayne
Member St. Francis Crown Point
Member Trine University
Member University of Notre Dame
Member University of St. Francis
Member Valparaiso University
Member Wabash College
Member WNIT - Michiana Public Broadcasting Corporation
Current State:Closed
Start Time:2021-10-06 06:50:27
End Time:2021-10-06 06:50:38
Outgoing Notification TextBackbone ARSN-IPHE is now available following a brief outage. Vendor Zayo Engineers have been engaged for further investigation into root cause of brief outage. The reason for brief outage is undetermined at this time. Traffic rerouted via redundant connections.


Ticket No.:INC0093978
Subject:Availability - I-Light Backbone IVYWRSW-LGNR
Source Of Impact: Undetermined
Affected:ILN-IVYWRSW-LGNR-10GE-25083
Backbone IVYWRSW-LGNR
Member Ivy Tech Warsaw
Member Manchester University - North Manchester Campus
Current State:Closed
Start Time:2021-10-08 04:22:53
End Time:2021-10-08 05:35:44
Outgoing Notification TextBackbone IVYWRSW-LGNR is now available. Vendor Zayo Engineers have been engaged for further investigation into root cause of outage observed. Further updates to be provided as they are made available. The reason for outage is undetermined at this time. Traffic rerouted via redundant connections.


Ticket No.:INC0094050
Subject:Outage Resolved - I-Light Various Backbones
Source Of Impact: Vendor
Affected:ILN-DLPH-LFYT-FIBR-1506
ILN-KOKM-LFYT-10GE-1572
LN-KOKM-LFYT-FIBR-1522
Backbone KOKM-LFYT
Backbone DLPH-LFYT
Member Anderson University
Member Ball State University
Member Bethel University
Member Earlham College
Member Goshen College
Member Holy Cross College
Member Huntington University
Member Indiana Institute of Technology Ft. Wayne
Member Indiana University / GlobalNOC
Member Indiana University East
Member Indiana University Fort Wayne
Member Indiana University Kokomo
Member Indiana University Northwest
Member Indiana University South Bend
Member Indiana Wesleyan University
Member IU Foundation
Member Ivy Tech Connersville
Member Ivy Tech East Chicago
Member Ivy Tech Elkhart
Member Ivy Tech Fort Wayne
Member Ivy Tech Gary
Member Ivy Tech Kokomo
Member Ivy Tech Lafayette
Member Ivy Tech Lawrenceburg
Member Ivy Tech Marion
Member Ivy Tech Michigan City
Member Ivy Tech Muncie
Member Ivy Tech Northwest
Member Ivy Tech Richmond
Member Ivy Tech South Bend
Member Ivy Tech Valparaiso
Member Ivy Tech Warsaw
Member Manchester University - Ft. Wayne Campus
Member Manchester University - North Manchester Campus
Member Michiana Hematology
Member Purdue NorthWest Hammond Campus
Member Purdue NorthWest Westville Campus
Member Purdue Polytechnic Anderson
Member Purdue Polytechnic Kokomo
Member Purdue Polytechnic South Bend
Member Purdue University
Member Purdue University Ft. Wayne
Member Trine University
Member University of Notre Dame
Member University of St. Francis
Member Valparaiso University
Member Wabash College
Member WNIT - Michiana Public Broadcasting Corporation
Current State:Resolved
Start Time:2021-10-08 22:24:52
End Time:2021-10-09 22:00:42
Outgoing Notification TextThe listed are now available. Vendor Zayo Engineers were engaged and located a handhole damaged by a third-party trenching operation near Lafayette, IN. Repair crews were dispatched and have repaired damaged fiber. All services have been restored. Traffic rerouted via redunant connections.


Ticket No.:INC0094130
Subject:Brief Outage - I-Light Backbone EVVL-NEWA
Source Of Impact: Undetermined
Affected:ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA
Member Vincennes University Lebanon
Member Vincennes University Jasper
Member Vincennes University Fort Branch
Member Vincennes University Aviation
Member Vincennes University Plainfield
Member University of Evansville
Member Oakland City University
Member Indiana University Southeast Water Tower Square
Member Wabash College
Member Indiana State University
Member St. Mary of the Woods College
Member Rose Hulman Institute of Technology
Member Ivy Tech Evansville
Member IU School of Medicine Health Science
Member Indiana State University Federal Hall
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Hanover College
Member University of Southern Indiana
Current State:Resolved
Start Time:2021-10-10 20:49:25
End Time:2021-10-10 20:50:34
Outgoing Notification TextBackbone EVVL-NEWA was briefly unavailable. I-Light Engineers have been engaged and have requested further investigation via Vendor Zayo into the root cause for the brief outage. Further updates to be provided as they are made available. The reason for brief outage is undetermined at this time. Traffic rerouted via redundant connections.




Upcoming Scheduled Maintenances

Ticket No.:CHG0055049
Subject:Maintenance Completed - I-Light bbsw.pfw4.ilight.net
Source Of Impact: Internal
Affected:
Start Time:2021-10-16 04:00:00
End Time:2021-10-16 05:00:00
Outgoing Notification Text


Ticket No.:CHG0055117
Subject:Maintenance - I-Light Internal GlobalNOC Cloud Turnup
Source Of Impact: Internal
Affected:
Start Time:2021-10-18 13:00:00
End Time:2021-10-18 20:00:00
Outgoing Notification Text


Ticket No.:CHG0054947
Subject:Maintenance 1 of 3 - I-Light Backbone TRRH-VINC
Source Of Impact: Vendor
Affected:Backbone TRRH-VINC
Member Vincennes University Subaru
Member Vincennes Lebanon
Member Vincennes University Jasper
Member Vincennes University Fort Branch
Member Vincennes University Aviation
Member Vincennes University Plainfield
Member University of Evansville
Member Oakland City University
Member Indiana University Southeast Water Tower Square
Member Wabash College
Member Indiana State University
Member St. Mary of the Woods College
Member Rose Hulman Institute of Technology
Member Indiana University Southeast
Member Indiana State University Federal Hall
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Ivy Tech Evansville
Member Hanover College
Member University of Sothern Indiana
Member IU School of Medicine Health Science
Start Time:2021-10-28 04:01:00
End Time:2021-10-28 10:00:00
Outgoing Notification TextBackbone TRRH-VINC will remain available while Vendor JOINK Engineers perform Non-Disruptive Maintenance. No outages are expected. The entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Friday, October 29, 2021. The third activity date is scheduled for Saturday, October 30, 2021.


Ticket No.:CHG0055202
Subject:Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute
Source Of Impact: Vendor
Affected:Member Ivy Tech Terre Haute
Start Time:2021-10-28 04:01:00
End Time:2021-10-28 10:00:00
Outgoing Notification TextMember Ivy Tech Terre Haute will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Friday, October 29, 2021. The third activity date is scheduled for Saturday, October 30, 2021.


Ticket No.:CHG0055003
Subject:Maintenance 1 of 2 - I-Light Various Backbones
Source Of Impact: Vendor
Affected:Backbone KOKM-LFYT
Backbone LFYT-MTAY
Backbone IPIU-SBND
Backbone IPHE-IPIU
Backbone GARY-LFYT
Backbone DLPH-LFYT
Backbone IPIU-LFYT
Backbone IPHE-IPIU
Member Purdue Polytechnic Kokomo
Member Indiana University Kokomo
Member Ivy Tech Kokomo
Member WNIT Michiana Public Broadcasting Corporation
Member Michiana Hematology
Member Valparaiso University
Member Vincennes University Subaru
Member University of St. Francis
Member Huntington University
Member Indiana Wesleyan University
Member Purdue Polytechnic South Bend
Member Purdue Northwest Westville Campus
Member Purdue University
Member Ivy Tech Valparaiso
Member Ivy Tech Michigan City
Member Ivy Tech Gary
Member Ivy Tech Fort Wayne
Member Ivy Tech East Chicago
Member Trine University
Member University of Notre Dame
Member Indiana University South Bend
Member Ivy Tech South Bend
Member Ivy Tech Richmond
Member Indiana University East
Member Ball State University
Member Manchester University North Manchester Campus
Member Manchester University Ft. Wayne Campus
Member Ivy Tech Warsaw
Member Ivy Tech Muncie
Member Ivy Tech Marion
Member Ivy Tech Lawrenceburg
Member Ivy Tech Elkhart
Member Indiana University Fort Wayne
Member IU Foundation
Member Wabash College
Member Ivy Tech Lafayette
Member Indiana Institute of Technology Ft. Wayne
Member Holy Cross College
Member Goshen College
Member Purdue Northwest Hammond Campus
Member Purdue University
Member Ivy Tech Northwest
Member Indiana University Northwest
Member Purdue University Ft. Wayne
Member Earlham College
Member Ivy Tech Connersville
Member Bethel University
Member Anderson University
Member Purdue Polytechnic Anderson
Member Purdue Polytechnic New Albany
Member Purdue Polytechnic Columbus
Member DePauw University
Start Time:2021-11-04 04:01:00
End Time:2021-11-04 09:00:00
Outgoing Notification TextThe listed will be unavailable while Vendor Zayo Engineers perform maintenance to conduct mandated fiber relocation located at E 200 S and Dayton Rd. Lafayette, IN. An outage of three (3) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 1 of 2. The second activity date is scheduled for Friday, November 5, 2021.


Ticket No.:CHG0054788
Subject:Maintenance - I-Light Core Routers IPHE and IPIU
Source Of Impact: Internal
Affected:Core Router IPHE
Core Router IPIU
Backbone IPHE-SHLB
Backbone IPHE-IPIU
Backbone IPHE-IPHE
Backbone IPIU-IPIU
Backbone ILN-ING
Backbone INSH-IPIU
Backbone ICTC-IPIU
Member WNIT Michiana Public Broadcasting Corporation
Member Vincennes University Lebanon
Member WYIN Lakeshore Public TV
Member WNIN Tri State Public Media Evansville
Member WFWA Fort Wayne PBS
Member Vincennes University
Member Valparaiso University
Member University of Indianapolis
Member University of Evansville
Member Taylor University
Member University of St. Francis
Member Huntington University
Member Oakland City University
Member Tecumseh Area Partnership
Member Indiana Wesleyan University
Member WFYI
Member Wabash College
Member Trine University
Member St. Mary of the Woods College
Member Rose Hulman Venture
Member Ball State University
Member Manchester University North Manchester Campus
Member Manchester University Ft. Wayne Campus
Member Martin University
Member Marian University
Member Indiana University Purdue University Columbus Learning Center
Member Indiana State University Federal Hall
Member Butler University
Member Indiana State University
Member Indiana Institute of Technology
Ft. Wayne
Member Holy Cross College
Member Hanover College
Member Goshen College
Member Grace College
Member DePauw University
Member Franklin College
Member University of Southern Indiana
Member Earlham College
Member Calumet College of Saint Joseph
Member Bethel University
Member Anderson University
Member Rose Hulman Institute of Technology
Member St. Francis Crown Point
Member I-Light Streaming Group
Member Legislative Services Agency
Member Ivy Tech Indianapolis Central Office
Member IU Foundation
Member Delaware County CES


Start Time:2021-11-01 04:00:00
End Time:2021-11-01 08:00:00
Outgoing Notification TextI-Light Engineers will be performing maintenance to upgrade to a new JUNOS version to resolve bug issues related to RPKI Validation. Outages are anticipated while routers are rebooted. Routers will be upgraded sequentially to minimize impact. The entire window is reserved. Traffic will reroute via redundant connections.