I-Light Network Operations Report
2021-09-17 - 2021-09-30
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0092487 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone EVVL-NEWA | Undetermined | Undetermined | Resolved | 2021-09-21 05:31:57 | 2021-09-21 07:04:33 | 0 days 1 hr 32 min |
| INC0092716 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone FTWY-FTWY | Undetermined | Undetermined | Closed | 2021-09-23 07:48:16 | 2021-09-23 07:48:26 | 0 days 0 hr 0 min |
| INC0093275 | 3 - Moderate | 3 - Moderate | Brief Outage Resolved - I-Light Backbone TRRH-VINC | Unannounced Maintenance | Vendor | Resolved | 2021-09-30 10:02:13 | 2021-09-30 10:03:39 | 0 days 0 hr 1 min |
| Ticket No.: | INC0092487 |
| Subject: | Availability - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2021-09-21 05:31:57 |
| End Time: | 2021-09-21 07:04:33 |
| Outgoing Notification Text | Backbone EVVL-NEWA is now available. Vendor Zayo Engineers were engaged and confirmed no planned maintenance or emergency repair activity was taking place that would have caused the disruption in service. The reason for outage is undetermined. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0092716 |
| Subject: | Brief Outage - I-Light Backbone FTWY-FTWY |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-FTWY-10GE-25845
ILN-FTWY-FTWY-10GE-25844 ILN-FTWY-FTWY-10GE-26156 ILN-FTWY-FTWY-10GE-25836 Backbone FTWY-FTWY Member Indiana University Fort Wayne Member Ivy Tech Fort Wayne Member Purdue University Ft. Wayne |
| Current State: | Closed |
| Start Time: | 2021-09-23 07:48:16 |
| End Time: | 2021-09-23 07:48:26 |
| Outgoing Notification Text | Backbone FTWY-FTWY was briefly unavailable. I-Light Engineers have been engaged for further investigaton; however, the reason for outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0093275 |
| Subject: | Brief Outage Resolved - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | ILN-TRRH-VINC-100GE-24283
Backbone TRRH-VINC Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University - Subaru Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2021-09-30 10:02:13 |
| End Time: | 2021-09-30 10:03:39 |
| Outgoing Notification Text | Backbone TRRH-VINC was briefly unavailable. Vendor Zayo and JOINK Engineers were contacted for further investigation into the root cause of the brief outage. Vendor Zayo Engineers confirmed no planned or emergency maintenace was being conducted at the time the brief outgae was observed. Vendor JOINK Engineers reported non-service affecting maintenance; however, Engineers had to break I-Light fiber when entering the splice case. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0054793 |
| Subject: | Maintenance Completed - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone TRRH-VINC
Member Vincennes University Subaru Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member Vincennes University Plainfield Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University of Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Start Time: | 2021-10-01 04:01:00 |
| End Time: | 2021-10-01 10:00:00 |
| Outgoing Notification Text | Backbone TRRH-VINC remained available while Vendor JOINK Engineers performed Non-Disruptive Fiber Maintenance. No outages were expected. Maintenance has been completed. |
| Ticket No.: | CHG0054767 |
| Subject: | Maintenance - I-Light Member Huntington University-Arizona Campus |
| Source Of Impact: | Vendor |
| Affected: | Member Huntington University-Arizona Campus |
| Start Time: | 2021-10-01 12:00:00 |
| End Time: | 2021-10-01 20:00:00 |
| Outgoing Notification Text | Member Huntington University-Arizona Campus will be unavailable while Internet2 Engineers perform maintenance to continue the migration to the new Cisco based NGI Platform. BGP sessions existing on the legacy Juniper based network will be migrated to the new Cisco Platform. This maintenance will affect BGP peering sessions briefly, up to ten (10) minutes. The entire window is reserved. *** BGP Sessions Affected: Phoenix - 163.253.4.33 Tucson - 163.253.4.35 |
| Ticket No.: | CHG0054788 |
| Subject: | ILN Core Routers IPHE and IPIU |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2021-10-23 04:00:00 |
| End Time: | 2021-10-23 08:00:00 |
| Outgoing Notification Text | I-Light Engineers will be upgrading to new JUNOS version in order to resolve bug issues related to RPKI Validation. Outages are anticipated whilte routers are rebooted and the entire window is reserved. Routers will be upgraded sequentially in order to minimize imapct. Traffic will reroute for multihomed members. |