I-Light Network Operations Report
2021-09-03 - 2021-09-16
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0091496 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone FTWY-SBND | Undetermined | Undetermined | Resolved | 2021-09-08 08:19:00 | 2021-09-08 11:52:20 | 0 days 3 hr 33 min |
| INC0091926 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone EVVL-NEWA | Circuit - Damaged Fiber | Vendor | Resolved | 2021-09-13 22:33:30 | 2021-09-14 03:04:30 | 0 days 4 hr 31 min |
| INC0091908 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone CROT-HNRCLLG | Circuit - Damaged Fiber | Vendor | In Progress | 2021-09-13 17:54:11 | 2021-09-15 03:08:13 | 1 days 9 hr 14 min |
| Ticket No.: | INC0091496 |
| Subject: | Availability - I-Light Backbone FTWY-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-SBND-100GE-24305
Backbone FTWY-SBND Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue University Member Ivy Tech Fort Wayne Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Fort Wayne Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Anderson University Member Purdue Polytechnic Anderson |
| Current State: | Resolved |
| Start Time: | 2021-09-08 08:19:00 |
| End Time: | 2021-09-08 11:52:20 |
| Outgoing Notification Text | Backbone FTWY-SBND is now available. Vendor Zayo Engineers were contacted for further investigation; however, the reason for outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0091926 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2021-09-13 22:33:30 |
| End Time: | 2021-09-14 03:04:30 |
| Outgoing Notification Text | Backbone EVVL-NEWA is now available. Vendor Zayo Engineers were dispatched to repair fiber damage between Evansville and New Albany. All services have since restored. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0091908 |
| Subject: | Outage Resolved - I-Light Backbone CROT-HNRCLLG |
| Source Of Impact: | Vendor |
| Affected: | ILN-CROT-HNRCLLG-10GE-3837
Backbone CROT-HNRCLLG Member Hanover College Member Ivy Tech Madison |
| Current State: | In Progress |
| Start Time: | 2021-09-13 17:54:11 |
| End Time: | 2021-09-15 03:08:13 |
| Outgoing Notification Text | Backbone CROT-HNRCLLG is now available. Vendor Zayo Engineers were dispatched and repaired damage caused by construction. All services have restored. No furter outages are expected. |
| Ticket No.: | CHG0054425 |
| Subject: | Maintenance Completed - I-Light Member WFYI |
| Source Of Impact: | Internal |
| Affected: | Member WFYI |
| Start Time: | 2021-09-17 04:00:00 |
| End Time: | 2021-09-17 08:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0054461 |
| Subject: | Maintenance - I-Light Member St. Francis Crown Point |
| Source Of Impact: | Internal |
| Affected: | Member St. Francis Crown Point |
| Start Time: | 2021-09-17 22:00:00 |
| End Time: | 2021-09-18 02:00:00 |
| Outgoing Notification Text |