I-Light Network Operations Report
2021-08-20 - 2021-09-02
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0090089 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone MUNC-RCMD | Undetermined | Undetermined | Closed | 2021-08-20 17:06:37 | 2021-08-20 17:08:21 | 0 days 0 hr 1 min |
| INC0090237 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone IPHE-SBND | Undetermined | Undetermined | Closed | 2021-08-23 09:40:59 | 2021-08-23 09:42:19 | 0 days 0 hr 1 min |
| INC0090314 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone MUNC-RCMD | Undetermined | Undetermined | Closed | 2021-08-24 12:05:46 | 2021-08-24 12:05:49 | 0 days 0 hr 0 min |
| INC0090500 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone LGNR-SBND | Undetermined | Undetermined | Closed | 2021-08-26 04:04:51 | 2021-08-26 05:57:00 | 0 days 1 hr 52 min |
| INC0090632 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone OAKC-VINC | Undetermined | Undetermined | Resolved | 2021-08-27 04:27:50 | 2021-08-27 04:28:00 | 0 days 0 hr 0 min |
| INC0091012 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone GARY-MCCI | Undetermined | Undetermined | Resolved | 2021-09-01 04:00:58 | 2021-09-01 06:55:01 | 0 days 2 hr 54 min |
| Ticket No.: | INC0090089 |
| Subject: | Brief Outage - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MUNC-RCMD-10GE-24924
Backbone MUNC-RCMD Member Purdue Polytechnic Richmond Member Ivy Tech Richmond Member Indiana University East Member Ivy Tech Lawrenceburg Member Earlham College Member Ivy Tech Connersville |
| Current State: | Closed |
| Start Time: | 2021-08-20 17:06:37 |
| End Time: | 2021-08-20 17:08:21 |
| Outgoing Notification Text | Backbone MUNC-RCMD was briefly unavailable. I-Light Engineers have requested further engagement via Vendor Zayo for investigation into the root cause for the brief outage. The reason for the brief outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0090237 |
| Subject: | Brief Outage - I-Light Backbone IPHE-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPHE-SBND-100GE-24342
Backbone IPHE-SBND Backbone IPHE-IPIU Member Bethel University Member Holy Cross College Member IU Foundation Member Indiana University Northwest Member Indiana University South Bend Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Michigan City Member Ivy Tech Northwest Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Valparaiso University Member WNIT Michiana Public Broadcasting Corporation Member Wabash College Member University of Notre Dame |
| Current State: | Closed |
| Start Time: | 2021-08-23 09:40:59 |
| End Time: | 2021-08-23 09:42:19 |
| Outgoing Notification Text | The listed is now available following a brief outage. I-Light Engineers have been engaged for further investigation into the root cause for the brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0090314 |
| Subject: | Brief Outage - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MUNC-RCMD-10GE-24924
Backbone MUNC-RCMD Member Purdue Polytechnic Richmond Member Ivy Tech Richmond Member Indiana University East Member Ivy Tech Lawrenceburg Member Earlham College Member Ivy Tech Connersville |
| Current State: | Closed |
| Start Time: | 2021-08-24 12:05:46 |
| End Time: | 2021-08-24 12:05:49 |
| Outgoing Notification Text | Backbone MUNC-RCMD was briefly unavilable. I-Light Engineers were engaged and have requested further investigation via Vendor Zayo into root cause of brief outage observed. The reason for brief outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0090500 |
| Subject: | Availability - I-Light Backbone LGNR-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-SBND-100GE-24305
Backbone LGNR-SBND Backbone IPHE-SBND Backbone FTWY-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Holy Cross College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Manchester University Ft. Wayne Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue University Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member WNIT Michiana Public Broadcasting Corporation Member Wabash College |
| Current State: | Closed |
| Start Time: | 2021-08-26 04:04:51 |
| End Time: | 2021-08-26 05:57:00 |
| Outgoing Notification Text | Backbone LGNR-SBND is now available. Vendor Zayo Engineers were engaged for further investigation into the root cause for the outage. The reason for outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0090632 |
| Subject: | Brief Outage - I-Light Backbone OAKC-VINC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-OAKC-VINC-100GE-24286
Backbone OAKC-VINC Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2021-08-27 04:27:50 |
| End Time: | 2021-08-27 04:28:00 |
| Outgoing Notification Text | Backbone OAKC-VINC was briefly unavailable. I-Light Engineers have been engaged to investigate to root cause of the brief outage observed. Further updates to be provided as they are made available. The reason for brief outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0091012 |
| Subject: | Availability - I-Light Backbone GARY-MCCI |
| Source Of Impact: | Undetermined |
| Affected: | ILN-GARY-MCCI-FIBR-1509
Backbone GARY-MCCI Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member Purdue NorthWest Hammond Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic South Bend Member Purdue University Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member WNIT Michiana Public Broadcasting Corporation Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2021-09-01 04:00:58 |
| End Time: | 2021-09-01 06:55:01 |
| Outgoing Notification Text | Backbone GARY-MCCI is now available. Vendor Zayo Engineers have been engaged for further investigation into the root cause for the outage observed. The reason for outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0053740 |
| Subject: | Maintenance 1 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-LGNR
Backbone FTWY-SBND Backbone IPHE-SBND Backbone IPHE-IPIU Backbone IVYWRSW-LGNR Backbone GRCCLLG-MNCHSTR Backbone GRCCLLG-IVYWRSW Member Manchester University North Manchester Campus Member Goshen College Member Ivy Tech Warsaw Member Grace College Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Ft. Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2021-09-08 04:01:00 |
| End Time: | 2021-09-08 10:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber at Washington and Flagg Rd to US-33 & O'Day Rd in Ligonier, IN. Outages are expected. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, September 9, 2021, The third activity date is scheduled for Friday, September 10, 2021. Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0053742 |
| Subject: | Maintenance 3 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-LGNR
Backbone FTWY-SBND Backbone IPHE-SBND Backbone IPHE-IPIU Backbone IVYWRSW-LGNR Backbone GRCCLLG-MNCHSTR Backbone GRCCLLG-IVYWRSW Member Manchester University North Manchester Campus Member Goshen College Member Ivy Tech Warsaw Member Grace College Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Ft. Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2021-09-10 04:01:00 |
| End Time: | 2021-09-10 10:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber at Washington and Flagg Rd to US-33 & O'Day Rd in Ligonier, IN. Outages are expected. The entire window is reserved. This is maintenance window 3 of 3. Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0053942 |
| Subject: | Maintenance - I-Light Member Indiana University South Bend |
| Source Of Impact: | Vendor |
| Affected: | Member Indiana University South Bend |
| Start Time: | 2021-09-04 04:01:00 |
| End Time: | 2021-09-04 12:01:00 |
| Outgoing Notification Text | Member Indiana University South Bend will be unavailable while Vendor ChoiceLight Engineers perform cable maintenance in Mishawaka near the intersection of Cedar and Mishawaka Ave. Outages are expected. The entire window is reserved. |
| Ticket No.: | CHG0054131 |
| Subject: | Maintenance - I-Light Member Marian University |
| Source Of Impact: | Internal |
| Affected: | Member Marian University |
| Start Time: | 2021-09-05 04:00:00 |
| End Time: | 2021-09-05 10:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0054122 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2021-09-14 04:01:00 |
| End Time: | 2021-09-14 10:00:00 |
| Outgoing Notification Text | Member Ivy Tech Terre Haute will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Sunday, September 15, 2021. The third activity date is scheduled for Monday, September 16, 2021. |
| Ticket No.: | CHG0053741 |
| Subject: | Maintenance 2 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-LGNR
Backbone FTWY-SBND Backbone IPHE-SBND Backbone IPHE-IPIU Backbone IVYWRSW-LGNR Backbone GRCCLLG-MNCHSTR Backbone GRCCLLG-IVYWRSW Member Manchester University North Manchester Campus Member Goshen College Member Ivy Tech Warsaw Member Grace College Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Ft. Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2021-09-09 04:01:00 |
| End Time: | 2021-09-09 10:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber at Washington and Flagg Rd to US-33 & O'Day Rd in Ligonier, IN. Outages are expected. The entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, September 10, 2021. Traffic will reroute via redundant connections. |