I-Light Network Operations Report
2021-08-06 - 2021-08-19
I-Light Network Operations Center
Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
---|---|---|---|---|---|---|---|---|---|
INC0088997 | 3 - Moderate | 3 - Moderate | Stability - I-Light Fiber/Services Provider US Signal NNI | Undetermined | Undetermined | Resolved | 2021-08-06 04:34:58
2021-08-06 05:00:51 2021-08-06 10:02:13 |
2021-08-06 04:37:52
2021-08-06 05:02:45 2021-08-06 10:02:24 |
0 days 0 hr 2 min
0 days 0 hr 1 min 0 days 0 hr 0 min |
INC0089047 | 2 - High | 2 - High | Outage Resolved - I-Light Backbones VALP-GARY and VALP-PUNC | Circuit - Damaged Fiber | Vendor | Closed | 2021-08-06 17:59:57 | 2021-08-07 05:28:21 | 0 days 11 hr 28 min |
INC0089503 | 3 - Moderate | 3 - Moderate | Stability - I-Light Backbone EVVL-NEWA | Undetermined | Undetermined | Resolved | 2021-08-13 04:15:35 | 2021-08-13 05:27:42 | 0 days 1 hr 12 min |
INC0089618 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone GENT-HUNT | Circuit - Vandalism | Vendor | Resolved | 2021-08-14 14:29:26 | 2021-08-14 21:08:46 | 0 days 6 hr 39 min |
INC0089653 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone EVVL-NEWA | Undetermined | Undetermined | Resolved | 2021-08-15 05:18:57 | 2021-08-15 05:20:07 | 0 days 0 hr 1 min |
Ticket No.: | INC0088997 |
Subject: | Stability - I-Light Fiber/Services Provider US Signal NNI |
Source Of Impact: | Undetermined |
Affected: | ILN-IPHE-IPHE-FIBR-25986
Fiber/Services Provider US Signal Member Indiana Wesleyan University |
Current State: | Resolved |
Start Time: | 2021-08-06 04:34:58 |
End Time: | 2021-08-06 04:37:52 |
Outgoing Notification Text | Fiber/Services Provider US Signal's NNI at Lifeline was unstable. I-Light Engineers were contacted for further investigation into the root cause for the instability. The reason for instability is undetermined at this time. |
Ticket No.: | INC0089047 |
Subject: | Outage Resolved - I-Light Backbones VALP-GARY and VALP-PUNC |
Source Of Impact: | Vendor |
Affected: | bbsw.valp.ilight.net
ILN-GARY-VALP-LAG-25894 ILN-PUNC-VALP-LAG-25897 ILN-PUNC-PUNC-10GE-25895 Backbone GARY-VALP Backbone PUNC-VALP Backbone VALP-VALP Member Ivy Tech Valpairaso Member Goshen College Member Valparaiso University Member Michiana Hematology Member Purdue NorthWest Westville Campus |
Current State: | Closed |
Start Time: | 2021-08-06 17:59:57 |
End Time: | 2021-08-07 05:28:21 |
Outgoing Notification Text | Backbones VALP-GARY and VALP-PUNC are now available. Vendor Zayo OSP Team was engaged for dispatch to the intersection of Bullseye Lake Rd & Campbell St. in Valparaiso, IN to repair damaged fiber caused by a semi truck entering a parking lot. Fiber has since been repaired restoring all services. No further outages are expected. Traffic rerouted via redundant connections. |
Ticket No.: | INC0089503 |
Subject: | Stability - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Undetermined |
Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
Current State: | Resolved |
Start Time: | 2021-08-13 04:15:35 |
End Time: | 2021-08-13 05:27:42 |
Outgoing Notification Text | Backbone EVVL-NEWA is now stable. Vendor Zayo Engineers were engaged for further investigation into the root cause for the instability; however, no reported maintenance was occurring at the time the instability was observed. The reason for instability is undetermined. Traffic rerouted via redundant connections. |
Ticket No.: | INC0089618 |
Subject: | Outage Resolved - I-Light Backbone GENT-HUNT |
Source Of Impact: | Vendor |
Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone GENT-HUNT Backbone EVVL-NEWA Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Ivy Tech Evansville Member IU School of Medicine Health Science Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
Current State: | Resolved |
Start Time: | 2021-08-14 14:29:26 |
End Time: | 2021-08-14 21:08:46 |
Outgoing Notification Text | Backbone GENT-HUNT is now available. Vendor Zayo Engineers were engaged and have since completed repairs on damaged splice case due to vandalism. All services have since restored. No further outages expected. Traffic rerouted via redundant connections. |
Ticket No.: | INC0089653 |
Subject: | Brief Outage - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Undetermined |
Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Ivy Tech Evansville Member IU School of Medicine Health Science Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
Current State: | Resolved |
Start Time: | 2021-08-15 05:18:57 |
End Time: | 2021-08-15 05:20:07 |
Outgoing Notification Text | Backbone EVVL-NEWA was briefly unavailable. Vendor Zayo Engineers have been engaged for further investigation into the root cause for the brief outage observed. The reason for brief outage is undetermined at this time. Traffic rerouted via redundant connections. |
Ticket No.: | CHG0053944 |
Subject: | Maintenance - I-Light Member Marian University |
Source Of Impact: | Internal |
Affected: | Member Marian University |
Start Time: | 2021-08-22 04:00:00 |
End Time: | 2021-08-22 06:00:00 |
Outgoing Notification Text |
Ticket No.: | CHG0053740 |
Subject: | Maintenance 1 of 3 - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | Backbone FTWY-LGNR
Backbone FTWY-SBND Backbone IPHE-SBND Backbone IPHE-IPIU Backbone IVYWRSW-LGNR Backbone GRCCLLG-MNCHSTR Backbone GRCCLLG-IVYWRSW Member Manchester University North Manchester Campus Member Goshen College Member Ivy Tech Warsaw Member Grace College Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Ft. Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
Start Time: | 2021-09-08 04:01:00 |
End Time: | 2021-09-08 10:00:00 |
Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber at Washington and Flagg Rd to US-33 & O'Day Rd in Ligonier, IN. Outages are expected. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, September 9, 2021, The third activity date is scheduled for Friday, September 10, 2021. Traffic will reroute via redundant connections. |
Ticket No.: | CHG0053742 |
Subject: | Maintenance 3 of 3 - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | Backbone FTWY-LGNR
Backbone FTWY-SBND Backbone IPHE-SBND Backbone IPHE-IPIU Backbone IVYWRSW-LGNR Backbone GRCCLLG-MNCHSTR Backbone GRCCLLG-IVYWRSW Member Manchester University North Manchester Campus Member Goshen College Member Ivy Tech Warsaw Member Grace College Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Ft. Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
Start Time: | 2021-09-10 04:01:00 |
End Time: | 2021-09-10 10:00:00 |
Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber at Washington and Flagg Rd to US-33 & O'Day Rd in Ligonier, IN. Outages are expected. The entire window is reserved. This is maintenance window 3 of 3. Traffic will reroute via redundant connections. |
Ticket No.: | CHG0053942 |
Subject: | Maintenance - I-Light Member Indiana University South Bend |
Source Of Impact: | Vendor |
Affected: | Member Indiana University South Bend |
Start Time: | 2021-09-04 04:01:00 |
End Time: | 2021-09-04 12:01:00 |
Outgoing Notification Text | Member Indiana University South Bend will be unavailable while Vendor ChoiceLight Engineers perform cable maintenance in Mishawaka near the intersection of Cedar and Mishawaka Ave. Outages are expected. The entire window is reserved. |
Ticket No.: | CHG0053741 |
Subject: | Maintenance 2 of 3 - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | Backbone FTWY-LGNR
Backbone FTWY-SBND Backbone IPHE-SBND Backbone IPHE-IPIU Backbone IVYWRSW-LGNR Backbone GRCCLLG-MNCHSTR Backbone GRCCLLG-IVYWRSW Member Manchester University North Manchester Campus Member Goshen College Member Ivy Tech Warsaw Member Grace College Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Ft. Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
Start Time: | 2021-09-09 04:01:00 |
End Time: | 2021-09-09 10:00:00 |
Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber at Washington and Flagg Rd to US-33 & O'Day Rd in Ligonier, IN. Outages are expected. The entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, September 10, 2021. Traffic will reroute via redundant connections. |