I-Light Network Operations Report
2021-06-11 - 2021-06-24
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0085027 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone BLTN-CLMB | Circuit - Cut Fiber | Vendor | Closed | 2021-06-12 16:59:05 | 2021-06-12 21:07:55 | 0 days 4 hr 8 min |
| INC0085033 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone GNCS-IPHE | Circuit - Cut Fiber | Vendor | Closed | 2021-06-12 17:09:25 | 2021-06-13 02:23:41 | 0 days 9 hr 14 min |
| INC0085329 | 2 - High | 2 - High | Brief Outage - I-Light Backbone EVVL-NEWA | Undetermined | Undetermined | Resolved | 2021-06-17 04:52:53 | 2021-06-17 04:53:04 | 0 days 0 hr 0 min |
| INC0085446 | 3 - Moderate | 3 - Moderate | Brief Outage Resolved - I-Light Backbones ARSN-IPHE and IPHE-SBND | Unannounced Maintenance | Internal | Closed | 2021-06-18 04:23:18 | 2021-06-18 04:24:17 | 0 days 0 hr 0 min |
| INC0085402 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL-NEWA | Circuit - Damaged Fiber | Vendor | Resolved | 2021-06-17 19:05:29 | 2021-06-18 06:03:00 | 0 days 10 hr 57 min |
| INC0085564 | 2 - High | 2 - High | Brief Outage - I-Light Backbones FTWY-SBND and IPHE-SBND | Undetermined | Undetermined | Resolved | 2021-06-19 22:28:51 | 2021-06-19 22:32:47 | 0 days 0 hr 3 min |
| Ticket No.: | INC0085027 |
| Subject: | Outage Resolved - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | ILN-BLTN-CLMB-100GE-24324
ILN-BLTN-CLMB-100GE-24325 Backbone BLTN-CLMB Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast Water Tower Square Member Indiana University Southeast Member IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware CES Member Indiana University Purdue University Columbus Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network Peer Indiana GigaPOP |
| Current State: | Closed |
| Start Time: | 2021-06-12 16:59:05 |
| End Time: | 2021-06-12 21:07:55 |
| Outgoing Notification Text | Backbone BLTN-CLMB is now available. Vendor Zayo Engineers were engaged and resolved issue due to fiber cut. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0085033 |
| Subject: | Outage Resolved - I-Light Backbone GNCS-IPHE |
| Source Of Impact: | Vendor |
| Affected: | ILN-GNCS-IPHE-100GE-24277
Backbone GNCS-IPHE Member Vincennes University Plainfield Member Vincennes University Subaru Member Vincennes University Fort Branch Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Indiana University Southeast Member Wabash College Member St. Mary of the Woods College Member Rose Hulman Venture Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Indiana State Federal Hall Member Indiana State University Member Hanover College Member University of Southern Indiana University Member IU School of Medicine Health Science |
| Current State: | Closed |
| Start Time: | 2021-06-12 17:09:25 |
| End Time: | 2021-06-13 02:23:41 |
| Outgoing Notification Text | Backbone GNCS-IPHE is now available. Vendor Zayo Engineers were engaged and resolved issues following a fiber cut. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0085329 |
| Subject: | Brief Outage - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2021-06-17 04:52:53 |
| End Time: | 2021-06-17 04:53:04 |
| Outgoing Notification Text | Backbone EVVL-NEWA was briefly unavailable. I-Light Engineers were contacted for further investigation; however, the root cause for the brief outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0085446 |
| Subject: | Brief Outage Resolved - I-Light Backbones ARSN-IPHE and IPHE-SBND |
| Source Of Impact: | Internal |
| Affected: | ILN-ARSN-IPHE-100GE-24297
ILN-IPHE-SBND-100GE-24342 Backbone ARSN-IPHE Backbone IPHE-SBND Member Anderson University Member Ball State University Member Bethel University Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member IU Foundation Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Kokomo Member Ivy Tech Lafayette Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Trine University Member University of St. Francis Member Valparaiso University Member Wabash College Member WNIT Michiana Public Broadcasting Corporation Member University of Notre Dame |
| Current State: | Closed |
| Start Time: | 2021-06-18 04:23:18 |
| End Time: | 2021-06-18 04:24:17 |
| Outgoing Notification Text | Backbones ARSN-IPHE and IPHE-SBND were briefly unavailable. I-Light Engineers were engaged and reported work being performed in Chicago was the root cause for the brief outage observed. Maintenance has since been completed. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0085402 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Backbone MILL-NEWA Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2021-06-17 19:05:29 |
| End Time: | 2021-06-18 06:03:00 |
| Outgoing Notification Text | Backbone EVVL-NEWA is now available. Vendor Zayo Engineers were engaged and located aerial fiber and power lines damaged by a dump track near Milltown, IN. Zayo Engineers rolled replacement fiber and repaired the damaged fiber. Repairs have been completed. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0085564 |
| Subject: | Brief Outage - I-Light Backbones FTWY-SBND and IPHE-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-SBND-100GE-24305
Backbone FTWY-SBND Backbone IPHE-SBND Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member IU Foundation Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Manchester University Ft. Wayne Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue University Member Purdue University Ft. Wayne Member Trine University Member University of St. Francis Member Valparaiso University Member Wabash College Member WNIT Michiana Public Broadcasting Corporation Member University of Notre Dame |
| Current State: | Resolved |
| Start Time: | 2021-06-19 22:28:51 |
| End Time: | 2021-06-19 22:32:47 |
| Outgoing Notification Text | Backbones FTWY-SBND and IPHE-SBND were briefly unavailable. I-Light Engineers were contacted for further investigation; however, the root cause for ther brief outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0052568 |
| Subject: | Maintenance 2 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-LGNR
Backbone IPHE-SBND Backbone IPHE-IPIU Backbone FTWY-SBND Member Manchester University North Manchester Campus Member Goshen College Member WNIT Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2021-06-30 04:00:00 |
| End Time: | 2021-06-30 10:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to cut over to a new cable along their network beginning in Ligonier (USIGINLG), IN and ending in US-33/E Kercher Rd in Goshen, IN. Outages are expected. The entire window is reserved. Traffic will reroute via redundant connections. Please note - This is maintenance window 2 of 3. The third activity date is scheduled for Thursday, July 1, 2021. |
| Ticket No.: | CHG0052370 |
| Subject: | Maintenance 1 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-LGNR
Backbone IPHE-SBND Backbone IPHE-IPIU Backbone FTWY-SBND Member Manchester University North Manchester Campus Member Goshen College Member WNIT Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2021-06-29 04:00:00 |
| End Time: | 2021-06-29 10:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to cut over to a new cable along their network beginning in Ligonier (USIGINLG), IN and ending in US-33/E Kercher Rd in Goshen, IN. Outages are expected. The entire window is reserved. Traffic will reroute via redundant connections. Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, June 30, 2021. The third activity date is scheduled for Thursday, July 1, 2021. |
| Ticket No.: | CHG0052569 |
| Subject: | Maintenance 3 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone FTWY-LGNR
Backbone IPHE-SBND Backbone IPHE-IPIU Backbone FTWY-SBND Member Manchester University North Manchester Campus Member Goshen College Member WNIT Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University Ft. Wayne Campus Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member University of Notre Dame Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
| Start Time: | 2021-07-01 04:00:00 |
| End Time: | 2021-07-01 10:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to cut over to a new cable along their network beginning in Ligonier (USIGINLG), IN and ending in US-33/E Kercher Rd in Goshen, IN. Outages are expected. The entire window is reserved. Traffic will reroute via redundant connections. Please note - This is maintenance window 3 of 3. |