I-Light Network Operations Report
2021-05-14 - 2021-05-27
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0082985 | 2 - High | 2 - High | Brief Outage - I-Light Backbone EVVL-NEWA | Undetermined | Undetermined | Resolved | 2021-05-15 20:44:28 | 2021-05-15 20:44:40 | 0 days 0 hr 0 min |
| INC0083617 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone IPHE-IPIU | Circuit - Cut Fiber | Vendor | Closed | 2021-05-24 16:44:41 | 2021-05-25 09:27:07 | 0 days 16 hr 42 min |
| INC0083747 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Investigating | Undetermined | Closed | 2021-05-26 07:34:49 | 2021-05-26 07:36:19 | 0 days 0 hr 1 min |
| INC0083795 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone MUNC-RCMD | Circuit - Damaged Fiber | Vendor | Resolved | 2021-05-26 20:56:51 | 2021-05-27 22:22:00 | 1 days 1 hr 25 min |
| Ticket No.: | INC0082985 |
| Subject: | Brief Outage - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2021-05-15 20:44:28 |
| End Time: | 2021-05-15 20:44:40 |
| Outgoing Notification Text | Backbone EVVL-NEWA was briefly unavailable. I-Light Engineers were contacted; however, the reason for brief outage was undetermined. |
| Ticket No.: | INC0083617 |
| Subject: | Outage Resolved - I-Light Backbone IPHE-IPIU |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPHE-IPIU-100GE-23907
Backbone IPHE-IPIU |
| Current State: | Closed |
| Start Time: | 2021-05-24 16:44:41 |
| End Time: | 2021-05-25 09:27:07 |
| Outgoing Notification Text | Backbone IPHE-IPIU is now available. Vendor Zayo Engineers were engaged and dispatched out to 1011 Dr Martin Luther King Jr St to repair damaged fiber caused by 3rd party digging. Crew repaired cable restoring services. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0083747 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-MARN-100GE-24303
ILN-IPHE-SBND-100GE-24342 Backbone FTWY-MARN Backbone IPHE-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member WNIT Michiana Public Broadcasting Corporation Member Wabash College |
| Current State: | Closed |
| Start Time: | 2021-05-26 07:34:49 |
| End Time: | 2021-05-26 07:36:19 |
| Outgoing Notification Text | The listed was briefly unavailable. Vendor Zayo Engineers have been engaged for further investigation into root cause of brief outage. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0083795 |
| Subject: | Outage Resolved - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-MUNC-RCMD-FIBR-04117
ILN-MUNC-RCMD-10GE-24924 Backbone MUNC-RCMD Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond |
| Current State: | Resolved |
| Start Time: | 2021-05-26 20:56:51 |
| End Time: | 2021-05-27 22:22:00 |
| Outgoing Notification Text | Backbone MUNC-RCMD is now available. Vendor Zayo Engineers were engaged and identified a severely damaged fiber optic cable caused by mowing - the mower struck a Hand Hold and ultimately damaged Zayo's fiber. Zayo OSP Crews repaired the damage and are hands off. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0051388 |
| Subject: | Maintenance 2 of 2 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone LFYT-MTAY
Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-LFYT Backbone DLPH-LFYT Backbone IPIU-LFYT Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Vincennes University Subaru Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan Member Purdue University South Bend Member Purdue University South Bend Member Purdue Northwest Westville Campus Member Purdue University Member Purdue Polytechnic New Albany Member Purdue Polytechnic Columbus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Indiana University South Bend Member Ivy Tech South Bend Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Indiana University Kokomo Member Ivy Tech Kokomo Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue University Anderson Member Wabash College Member Holy Cross College Member DePauw University |
| Start Time: | 2021-06-03 04:00:00 |
| End Time: | 2021-06-03 09:00:00 |
| Outgoing Notification Text | The listed remained available while Vendor Zayo Engineers performed maintenance to replace a section of damaged fiber to prevent future outages located at N 900W ~630' North of IN25 in Delphi, IN. Maintenance has been completed. Please note - This was maintenance window 2 of 2. |
| Ticket No.: | CHG0051913 |
| Subject: | Maintenance 2 of 2 - I-Light Backbones ARSN-IPHE and IPHE-STAR |
| Source Of Impact: | Internal |
| Affected: | Backbone ARSN-IPHE
Backbone IPHE-SBND Backbone IPHE-IPIU Backbone IPHE-STAR Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan Member Purdue Northwest Westville Campus Member Purdue University Ft. Wayne Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member IU Foundation Member Wabash College Member Trine University Member University of Notre Dame Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member St. Francis Crown Point Member Indiana University South Bend Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Anderson University Member Bethel University Member Purdue University Anderson |
| Start Time: | 2021-06-04 04:00:00 |
| End Time: | 2021-06-04 10:00:00 |
| Outgoing Notification Text | Backbones ARSN-IPHE and IPHE-STAR will be unavailable while I-Light Engineers perform maintenance to troubleshoot and resolve issues with the ARSN-IPHE backbone connection. Outages are expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 2 of 2. |
| Ticket No.: | CHG0051620 |
| Subject: | Maintenance - I-Light Backbones CONNERS-RCMD and MUNC-RCMD |
| Source Of Impact: | Vendor |
| Affected: | Backbone CONNERS-RCMD
Backbone MUNC-RCMD Member Ivy Tech Muncie Member Ivy Tech Richmond Member Indiana University East Member Ivy Tech Lawrenceburg Member Earlham College Member Ivy Tech Connersville |
| Start Time: | 2021-06-09 04:00:00 |
| End Time: | 2021-06-09 09:00:00 |
| Outgoing Notification Text | Backbones CONNERS-RCMD and MUNC-RCMD will be unavailable while Vendor Zayo Engineers perform maintenance to cut out a damaged section of cable for repair located at 9020 US 35 in Medford, IN. An outage of up to one (1) hour is expected. The entire window is reserved. Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0051910 |
| Subject: | Maintenance Completed 1 of 2 - I-Light Backbones ARSN-IPHE and IPHE-STAR |
| Source Of Impact: | Internal |
| Affected: | Backbone ARSN-IPHE
Backbone IPHE-SBND Backbone IPHE-IPIU Backbone IPHE-STAR Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan Member Purdue Northwest Westville Campus Member Purdue University Ft. Wayne Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member IU Foundation Member Wabash College Member Trine University Member University of Notre Dame Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member Ivy Tech Elkhart Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member St. Francis Crown Point Member Indiana University South Bend Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Anderson University Member Bethel University Member Purdue University Anderson |
| Start Time: | 2021-06-01 04:00:00 |
| End Time: | 2021-06-01 10:00:00 |
| Outgoing Notification Text | Backbones ARSN-IPHE and IPHE-STAR was unavailable while I-Light Engineers performed maintenance to troubleshoot and resolve issues with the ARSN-IPHE backbone connection. Maintenane has been completed. This is maintenance window 1 of 2. The second activity date has been scheduled for Friday, June 4, 2021. |
| Ticket No.: | CHG0051387 |
| Subject: | Maintenance Completed 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone LFYT-MTAY
Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-LFYT Backbone DLPH-LFYT Backbone IPIU-LFYT Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Vincennes University Subaru Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan Member Purdue University South Bend Member Purdue University South Bend Member Purdue Northwest Westville Campus Member Purdue University Member Purdue Polytechnic New Albany Member Purdue Polytechnic Columbus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Indiana University South Bend Member Ivy Tech South Bend Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Indiana University Kokomo Member Ivy Tech Kokomo Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue University Anderson Member Wabash College Member Holy Cross College Member DePauw University |
| Start Time: | 2021-06-02 04:00:00 |
| End Time: | 2021-06-02 12:00:00 |
| Outgoing Notification Text | The listed were unavailable while Vendor Zayo Engineers performed maintenance to replace a section of damaged fiber to prevent future outages located at N 900W ~630' North of IN25 in Delphi, IN. Maintenance has been completed. Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Thursday, June 3, 2021. |