I-Light Network Operations Report
2021-03-05 - 2021-03-18
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0078217 | 2 - High | 2 - High | Brief Outage - I-Light Backbones LFYT-MTAY and GARY-LFYT | Undetermined | Undetermined | Resolved | 2021-03-10 05:00:00 | 2021-03-10 05:02:00 | 0 days 0 hr 2 min |
| INC0078685 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone LFYT-MTAY | Undetermined | Undetermined | Closed | 2021-03-16 05:55:34 | 2021-03-16 05:56:47 | 0 days 0 hr 1 min |
| INC0078873 | 2 - High | 2 - High | Outage Resolved - I-Light Backbones LFYT-MTAY and IPIU-SBND | Circuit - Cut Fiber | Vendor | Resolved | 2021-03-17 22:40:10 | 2021-03-18 22:05:00 | 0 days 23 hr 24 min |
| INC0078977 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone IPHE-IPIU | Hardware | Internal | Resolved | 2021-03-18 22:53:00 | 2021-03-19 00:57:00 | 0 days 2 hr 4 min |
| INC0078951 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GNCS-IPHE | Circuit - Cut Fiber | Vendor | Resolved | 2021-03-18 17:58:19 | 2021-03-19 11:45:25 | 0 days 17 hr 47 min |
| Ticket No.: | INC0078217 |
| Subject: | Brief Outage - I-Light Backbones LFYT-MTAY and GARY-LFYT |
| Source Of Impact: | Undetermined |
| Affected: | ILN-LFYT-MTAY-100GE-24336
Backbone LFYT-MTAY Backbone GARY-LFYT Member Michiana Hematology Member Valpariso University Member Purdue University South Bend Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Trine University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Goshen College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue University Ft. Wayne Member Purdue University Anderson |
| Current State: | Resolved |
| Start Time: | 2021-03-10 05:00:00 |
| End Time: | 2021-03-10 05:02:00 |
| Outgoing Notification Text | Backbones LFYT-MTAY and GARY-LFYT were briefly unavailable. I-Light Network Engineers were contacted for further investigation; however, the root cause for the outage is undetermined at this time. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0078685 |
| Subject: | Brief Outage - I-Light Backbone LFYT-MTAY |
| Source Of Impact: | Undetermined |
| Affected: | ILN-LFYT-MTAY-100GE-24336
Backbone LFYT-MTAY Member Goshen College Member Indiana University Northwest Member IU Foundation Member Ivy Tech East Chicago Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Michigan City Member Ivy Tech Northwest Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue University Member Purdue University Anderson Member Purdue University Ft. Wayne Member Purdue University South Bend Member Trine University Member Valparaiso University Member Wabash College |
| Current State: | Closed |
| Start Time: | 2021-03-16 05:55:34 |
| End Time: | 2021-03-16 05:56:47 |
| Outgoing Notification Text | Backbone LFYT-MTAY was briefly unavailable. I-Light Engineering was engaged for further investigation. The root cause of the outage is undetermined at this time. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0078873 |
| Subject: | Outage Resolved - I-Light Backbones LFYT-MTAY and IPIU-SBND |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-SBND-100GE-24338
ILN-LFYT-MTAY-100GE-24336 Backbone LFYT-MTAY Backbone IPIU-SBND Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member IU Foundation Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member Michiana Hematology Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue University Member Purdue University Anderson Member Purdue University Ft. Wayne Member Purdue University South Bend Member Trine University Member University of St. Francis Member Valparaiso University Member Wabash College Member WNIT Michiana Public Broadcasting Corporation |
| Current State: | Resolved |
| Start Time: | 2021-03-17 22:40:10 |
| End Time: | 2021-03-18 22:05:00 |
| Outgoing Notification Text | Backbones LFYT-MTAY and IPIU-SBND are now available. Vendor Zayo Engineers were engaged and technicians dispatched for further investigation. The restoration crew identified damage near Sedalia towards Purdue caused by 3rd party construction. Technicians replaced approximately 500 feet of 42 count fiber. Repairs have been completed. No further outages are expected. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0078977 |
| Subject: | Outage Resolved - I-Light Backbone IPHE-IPIU |
| Source Of Impact: | Internal |
| Affected: | ILN-IPHE-IPIU-10GE-1568
ILN-IPHE-IPIU-10GE-1703 Backbone IPHE-IPIU Member Butler University Member Indiana University / GlobalNOC Member IU Foundation Member WFYI Member Ivy Tech Indianapolis Central Office |
| Current State: | Resolved |
| Start Time: | 2021-03-18 22:53:00 |
| End Time: | 2021-03-19 00:57:00 |
| Outgoing Notification Text | Backbone IPHE-IPIU is now available. I-Light Engineers were engaged and identified a failed FPC on core node IPIU. The FPC has been replaced, restoring connectivity. No further outages are expected. |
| Ticket No.: | INC0078951 |
| Subject: | Outage Resolved - I-Light Backbone GNCS-IPHE |
| Source Of Impact: | Vendor |
| Affected: | ILN-GNCS-IPHE-100GE-24277
Backbone GNCS-IPHE Member Vincennes University Subaru Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member St. Mary of the Woods College Member Rose Hulman Venture Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Indiana State University Federal Hall Member Indiana State University Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Current State: | Resolved |
| Start Time: | 2021-03-18 17:58:19 |
| End Time: | 2021-03-19 11:45:25 |
| Outgoing Notification Text | Backbone GNCS-IPHE is now available. Vendor Zayo Engineers were engaged for further investigation. Technicians located a break at 5885 US 40, at geographic coordinates 39.696389, -86.421139, and the cable was cut under the drive of US40. A temporary 180ct cable was emplaced and splicing is now completed, all services have been restored. Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0050305 |
| Subject: | FSR - I-Light POP Lifeline (Mike Robbins/Internet2) |
| Source Of Impact: | Other |
| Affected: | |
| Start Time: | 2021-03-20 20:00:00 |
| End Time: | 2021-03-20 21:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0050184 |
| Subject: | Maintenance 1of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone KOKM-LFYT
Backbone LFYT-MTAY Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-LFYT Backbone DLPH-LFYT Backbone IPIU-LFYT Member Purdue University Kokomo Member Indiana University Kokomo Member Ivy Tech Kokomo Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue University South Bend Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Indiana University South Bend Member Ivy Tech South Bend Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Fort Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue University Anderson Member Vincennes University Subaru Member Purdue Polytechnic New Albany Member Purdue Polytechnic Columbus Member DePauw University |
| Start Time: | 2021-04-06 04:00:00 |
| End Time: | 2021-04-06 09:00:00 |
| Outgoing Notification Text | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate a 144 count fiber located at SR 26 from Rossville to Sedalia Hut. An outage of three (3) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. Be advised - This is maintenance window 1 of 2. The second activity date is scheduled for Wednesday, April 7, 2021. |
| Ticket No.: | CHG0050348 |
| Subject: | Maintenance - I-Light NetSage Flow Processing Pipeline |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2021-03-19 14:00:00 |
| End Time: | 2021-03-19 20:30:00 |
| Outgoing Notification Text | Indiana University GlobalNOC Engineers will be performing maintenance to upgrade the pipeline host and move to using latest version of nfdump. I-Light Members will not be able to access the NetSage Portal during maintenance. The entire window is reserved. |
| Ticket No.: | CHG0050183 |
| Subject: | Maintenance - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone KOKM-LFYT
Backbone LFYT-MTAY Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-LFYT Backbone DLPH-LFYT Backbone IPIU-LFYT Member Purdue University Kokomo Member Indiana University Kokomo Member Ivy Tech Kokomo Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue University South Bend Member Purdue Northwest Westville Campus Member Purdue University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Indiana University South Bend Member Ivy Tech South Bend Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Fort Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue University Anderson Member Vincennes University Subaru Member Purdue Polytechnic New Albany Member Purdue Polytechnic Columbus Member DePauw University |
| Start Time: | 2021-04-02 04:00:00 |
| End Time: | 2021-04-02 09:00:00 |
| Outgoing Notification Text | The listed will remain available while Vendor Zayo Engineers perform maintenance to audit a splice enclosure located at SR 26 from Rossville to Sedalia Hut. No outages are expected. The entire window is reserved. Please note - In the event of an unforeseen outage, traffic will reroute via redundant connections. |
| Ticket No.: | CHG0050353 |
| Subject: | Maintenance - I-Light Member Purdue University Richmond |
| Source Of Impact: | Internal |
| Affected: | Member Purdue University Richmond |
| Start Time: | 2021-03-19 14:00:00 |
| End Time: | 2021-03-19 18:00:00 |
| Outgoing Notification Text |