I-Light Network Operations Report
2020-11-13 - 2020-11-26
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0069513 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone EVVL-OAKC | Undetermined | Undetermined | Resolved | 2020-11-13 03:33:58 | 2020-11-13 03:35:21 | 0 days 0 hr 1 min |
| INC0069684 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone EVVL-NEWA | Undetermined | Undetermined | Resolved | 2020-11-15 05:52:57 | 2020-11-15 05:54:16 | 0 days 0 hr 1 min |
| INC0069975 | 2 - High | 2 - High | Outage Resolved - I-Light Various Backbones | Circuit - Damaged Fiber | Vendor | Closed | 2020-11-19 05:03:18 | 2020-11-19 20:33:00 | 0 days 15 hr 29 min |
| INC0070023 | 3 - Moderate | 3 - Moderate | Brief Outage Resolved - I-Light Backbone OAKC-VINC | Unannounced Maintenance | Vendor | Closed | 2020-11-19 18:17:31 | 2020-11-19 18:18:54 | 0 days 0 hr 1 min |
| INC0070223 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone BLTN-CLMB | Hardware | Internal | Closed | 2020-11-22 10:24:51 | 2020-11-22 16:07:53 | 0 days 5 hr 43 min |
| INC0070314 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL-OAKC | Circuit - Damaged Fiber | Vendor | Resolved | 2020-11-24 03:17:35 | 2020-11-24 19:54:34 | 0 days 16 hr 36 min |
| Ticket No.: | INC0069513 |
| Subject: | Brief Outage - I-Light Backbone EVVL-OAKC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-OAKC-100GE-24289
Backbone EVVL-OAKC Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2020-11-13 03:33:58 |
| End Time: | 2020-11-13 03:35:21 |
| Description | Backbone EVVL-OAKC was briefly unavailable. I-Light Engineers have been engaged and are investigating the root cause of the brief outage. More updates to be provided as they are made available. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0069684 |
| Subject: | Brief Outage - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2020-11-15 05:52:57 |
| End Time: | 2020-11-15 05:54:16 |
| Description | Backbone EVVL-NEWA was briefly unavailable. I-Light Engineers were contacted and have requested further investigation via Vendor Zayo. Vendor Zayo was engaged and confirmed no planned maintenance or emergency repair activity was taking place that would have caused the disruption to service. Reason for outage is undetermined. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0069975 |
| Subject: | Outage Resolved - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-OAKC-100GE-24289
ILN-CROT-NEWA-10GE-25018 ILN-ISUFEDERAL-TRRH-10GE-24041 Backbone EVVL-OAKC Backbone CROT-NEWA Backbone ISUFEDERAL-TRRH Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Closed |
| Start Time: | 2020-11-19 05:03:18 |
| End Time: | 2020-11-19 20:33:00 |
| Description | The listed is now available. Vendor Zayo was engaged and dispatched Zayo Technicians to Oakland City to locate damaged fiber, fiber has been rolled to new pair resolving issue. No further outages are expected Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0070023 |
| Subject: | Brief Outage Resolved - I-Light Backbone OAKC-VINC |
| Source Of Impact: | Vendor |
| Affected: | ILN-OAKC-VINC-100GE-24286
Backbone OAKC-VINC Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Current State: | Closed |
| Start Time: | 2020-11-19 18:17:31 |
| End Time: | 2020-11-19 18:18:54 |
| Description | The listed was briefly unavailable. I-Light Engineering was engaged and determined the brief outage was due to Vendor Zayo Technicians conducting repairs via INC0069975 regarding Backbone EVVL-OAKC. Repairs have been completed, no further outages are expected. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0070223 |
| Subject: | Outage Resolved - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Internal |
| Affected: | ILN-BLTN-CLMB-100GE-24324
ILN-BLTN-CLMB-100GE-24325 Backbone BLTN-CLMB Member Delaware County CES Member Franklin College Member IU Foundation Member IU/IUPUI Campus Phone Member Indiana GigaPOP Member Indiana Office of Technology Member Indiana University Purdue University Columbus Member Indiana University Purdue University Columbus Learning Center Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Martin University Member St. Francis Crown Point Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN Tri State Public Media Evansville Member WYIN Lakeshore Public TV |
| Current State: | Closed |
| Start Time: | 2020-11-22 10:24:51 |
| End Time: | 2020-11-22 16:07:53 |
| Description | Backbone BLTN-CLMB is now available. I-Light Engineers dispatched and identified faulty hardware in Columbus (CLMB) as the reason for the outage. The faulty hardware has been replaced restoring services. No further outages are expected. |
| Ticket No.: | INC0070314 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-OAKC |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-OAKC-100GE-24289
Backbone EVVL-OAKC Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University Fort Branch Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2020-11-24 03:17:35 |
| End Time: | 2020-11-24 19:54:34 |
| Description | Backbone EVVL-OAKC is now available. Vendor Zayo Engineers were engaged and located mouse chew on the fiber at SR 64 and SR 57 in Oakland City, IN, cable has since been repaired restoring services. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0046986 |
| Subject: | Maintenance Completed- I-Light Member WFWA - Fort Wayne PBS |
| Source Of Impact: | Vendor |
| Affected: | Member WFWA - Fort Wayne PBS |
| Start Time: | 2020-12-01 07:00:00 |
| End Time: | 2020-12-01 11:00:00 |
| Description |
| Ticket No.: | CHG0047668 |
| Subject: | Maintenance 3 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-SHLB
Backbone CLMB-IPIU Backbone BATE-SHLB Backbone BATE-CONNERS Backbone IPHE-SHLB Backbone CONNERS-RCMD Member Vincennes University Fort Branch Member WYIN Lakshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Earlham College Member Ivy Tech Connersville Member Indiana University East |
| Start Time: | 2020-12-04 05:01:00 |
| End Time: | 2020-12-04 10:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate four (4) cables along SR 46 from SR 1 to 3559 IN RT 46 in St. Leon, IN. Outages of up to four (4) hours is expected; however, the entire window is reserved. Please note - Traffic will reroute via redundant connections. This is maintenance window 3 of 3. |
| Ticket No.: | CHG0047833 |
| Subject: | Maintenance - I-Light Members St. Meinrad College and Indiana Wesleyan University |
| Source Of Impact: | Vendor |
| Affected: | Member St. Meinrad College
Member Indiana Wesleyan University |
| Start Time: | 2020-12-15 05:00:00 |
| End Time: | 2020-12-15 11:00:00 |
| Description | Members St. Meinrad College and Indiana Wesleyan University will be unavailable while Vendor Intelligent Fiber Network Engineers perform maintenance. An outage of up to 360 minutes is expected; however the entire window is reserved. |
| Ticket No.: | CHG0047553 |
| Subject: | Maintenance - I-Light Member Vincennes University Fort Branch |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University Fort Branch |
| Start Time: | 2020-12-08 06:00:00 |
| End Time: | 2020-12-08 10:00:00 |
| Description | Member Vincennes University Fort Branch will be unavailable while Vendor WOW Business Engineers perform maintenance to conduct Gainspeed upgrades to allow for better logs in future troubleshooting. An outage of ten (10) minutes is expected; however, the entire window is reserved. |
| Ticket No.: | CHG0047662 |
| Subject: | Maintenance 1 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-SHLB
Backbone CLMB-IPIU Backbone BATE-SHLB Backbone BATE-CONNERS Backbone IPHE-SHLB Backbone CONNERS-RCMD Member Vincennes University Fort Branch Member WYIN Lakshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Earlham College Member Ivy Tech Connersville Member Indiana University East |
| Start Time: | 2020-12-02 05:01:00 |
| End Time: | 2020-12-02 10:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate four (4) cables along SR 46 from SR 1 to 3559 IN RT 46 in St. Leon, IN. Outages of up to four (4) hours is expected; however, the entire window is reserved. Please note - Traffic will reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for December 3, 2020. The third activity date is scheduled for December 4, 2020. |
| Ticket No.: | CHG0047807 |
| Subject: | Maintenance - I-Light bbsw.stfrncs.ilight.net |
| Source Of Impact: | Internal |
| Affected: | Member Purdue University Ft. Wayne
Member St. Francis Crown Point Member University of St. Francis |
| Start Time: | 2020-12-04 07:00:00 |
| End Time: | 2020-12-04 11:00:00 |
| Description | I-Light Engineers will be performing maintenance to reconfigure bbsw.stfrncs.ilight.net. Member University of St. Francis may experience a brief outage. All other Members should re-route. The entire window is reserved. |
| Ticket No.: | CHG0047667 |
| Subject: | Maintenance 2 of 3 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-SHLB
Backbone CLMB-IPIU Backbone BATE-SHLB Backbone BATE-CONNERS Backbone IPHE-SHLB Backbone CONNERS-RCMD Member Vincennes University Fort Branch Member WYIN Lakshore Public TV Member WNIN Tri State Public Media Evansville Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member Ivy Tech Columbus Member Purdue Polytechnic Columbus Member IU Foundation Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member St. Francis Crown Point Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Martin University Member Ivy Tech Madison Member Ivy Tech Evansville Member Ivy Tech Bloomington Member IU School of Medicine Health Science Member Indiana University Purdue University Columbus Member Indiana State University Federal Hall Member Hanover College Member Franklin College Member University of Southern Indiana Member Delaware County CES Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Member IU Research Network Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond Member Earlham College Member Ivy Tech Connersville Member Indiana University East |
| Start Time: | 2020-12-03 05:01:00 |
| End Time: | 2020-12-03 10:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to relocate four (4) cables along SR 46 from SR 1 to 3559 IN RT 46 in St. Leon, IN. Outages of up to four (4) hours is expected; however, the entire window is reserved. Please note - Traffic will reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for December 4, 2020. |
| Ticket No.: | CHG0047643 |
| Subject: | Maintenance Completed - I-Light Backbone MCCI-SBND Fiber Investigation |
| Source Of Impact: | Internal |
| Affected: | Backbone MCCI-SBND
Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-SBND Member WNIT Michiana Public Broadcasting Corporation Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue University South Bend Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Indiana University South Bend Member Ivy Tech South Bend Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Grace College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Earlham College Member Ivy Tech Connersville Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue University Anderson |
| Start Time: | 2020-12-01 05:01:00 |
| End Time: | 2020-12-01 11:00:00 |
| Description | I-Light Engineering performed maintenance in order to work with Vendor Zayo Technicians to locate and correct a fiber degradation issue between Michigan City, IN and South Bend, IN. Maintenance has been completed. |